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“Westin relax” 4 of 5 bubbles
Review of The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
Ranked #63 of 181 Hotels in Cancun
London, United Kingdom
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Westin relax”
4 of 5 bubbles Reviewed January 16, 2014 via mobile

Stayed here twice in the space of 5 days and the staff is very friendly and ready to help whenever possible. Got recognised the second time with a great welcome and pre booked room ground floor overlooking onto the beach... Amazing choice! Even the restaurant staff is very attentive and helpful. A relaxed atmosphere in the over 40year old westin. even when busy doesn't feel packed. I would recommend it for all of you with a relaxing break in mind. (Rooms 1131-1129-1127-1125 are the best as have French doors onto the patio overlooking the beach)

Stayed January 2014, traveled as a couple
Helpful?
Thank cdcworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 18, 2014
Dear Guest:

Thank you for your kind review. We are happy to hear your experience and we hope to welcome you back again in a near future.

Thank You

The Westin Resort & Spa Cancun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,999 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (719)
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English first
San Diego, California
2 reviews
5 of 5 bubbles Reviewed January 13, 2014

After a week long vacation in the Cancun Merida area we stayed (me and my wife) stayed for our final night Westin before heading home to San Diego.
The check in was a breeze with no problems, the front desk agent was very courteous making conversation about our vacation and hoping that we liked it and return again.
HE asked us where have we been so he can make suggestions about other places of interest.
Beautiful beach, great pools,i will return hopefully soon.
Gustavo Perez was our c\i agent.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank enrique v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 17, 2014
Dear Guest:

Thank you very much for your review. We are excited to hear about your stay with Westin Resort & Spa Cancun. We take very seriously the comments that our guests do and I assure you that we recognize the hard work of our colleagues, like Gustavo, as we strive each day to achieve our guest expectations.

Thank You

The Westin Resort & Spa Cancun TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 12, 2014

I came with my daughter in December 2013- she had a few days off after working 25-7 for the past 14 months as a new lawyer..She desperately needed a vacation and the Westin Resort and Spa Cancun gave us theeeee best time possible. WE have been to almost all of the Starwood beach resorts so have something to compare this to.. May I say that this is a terrific place in every aspect. The property itself is so conveniently located- easy to get to from the airport.
And on a beautiful section of the beach- where it curves around so it is so nice iful to walk up and down the beach, easy to get to restaurants in town and nice location if you like running.. The property itself is just lovely- the pools are very pretty with comfortable chairs and umbrellas, the beach is beautiful – with really nice huts to sit under.
We had one junior suite in the regular building and one room in the Ambassador building- both beautiful, clean, well-kept and appointed. Loved the regular room as it had a lovely balcony. And great to stay there because you have the most outstanding service from all of the staff and you have a most delicious, beautiful, plentiful complimentary breakfast including champagne!! And then at 6 pm you can come back and have drinks and gorgeous, delicious appetizers!! All served by theeee most lovely staff members.. they couldn’t be nicer, friendlier or more helpful. In fact, all of the staff was just lovely- from check-in to the concierge group, to the staff in the restaurants, the spa, around the pool.. everywhere! The General Manager and his administrative person are just so lovely too! Every request we had was honored, and some were even anticipated!
The food in the restaurant was beautifully presented, delicious and most plentiful. I got to play tennis on the roof- which has turf courts- new to me but fine. All the arrangements were made by the concierge staff which was perfect! WE had massages at the spa which were delightful! Every part of the resort is well-kept, from the grounds, to the pool area, the rooms. My daughter and I enjoyed every moment of our visit to this resort .The only downside—we had to leave after four days… I can’t wait to come back!!

Room Tip: rooms with the balconies are the best
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cynthiabg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 16, 2014
Dear Guest:

Thank you for posting your nice comments. We are very pleased to hear your experience with us. We hope to welcome your family in the near future for another relaxing and fun Westin Experience.

Thank You

The Westin Resort & Spa Cancun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quesnel, Canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 12, 2014

Stayed 2 nights (Jan 10&11) on a stop over to Belize. It's pretty much the closest hotel in the zone to the airport. The rooms are ok for the price, but wouldn't pay over $70 for them. The hotel staff is very pleasant, and always share their name with you. They are very keen to look up your name when you go into a restaurant so they can address you personally. You are a 2 minute walk to the turnaround bus stop to take you into town, which is great to know when to get off in the middle of the night when it's dark. ( the bus costs $1 US)
The food is pretty good and averagely priced for Cancun. They do have a meal plan, but we didn't participate ( the buffets looked a bit sad) but I didn't taste them.
Down the beach 2 properties is the Sun Palace, where we are staying in 5 days, it looks Great, so I will post my review when I finish that stay.

Room Tip: You may as well face the lagoon side as there are no balconies and the windows don't open, and i...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Allanshark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Services Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 13, 2014
Dear Guest:

We are pleased to hear your experience and we thank you for your feedback regarding our associates as they strive day by day to meet the expectations of our guests.

We hope to welcome you back in a near future.

Thank you

The Westin Resort & Spa Cancun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
1 review
4 of 5 bubbles Reviewed January 12, 2014 via mobile

Let me start by saying that I am a platinum SPG member and been one for many, many years.

Yes, this hotel is not the most modern hotel, but it's location and absolute wonderful staff make up for whatever you can find to complain about. We stayed here for 10 days and I have already rebooked my room for next year.

My two children and I had an absolute wonderful time. The beach is great and a little walk down from the hotel you encounter very little waves thus making it more enjoyable for the young ones.

We also joined in their New Year's Eve party and enjoyed ourselves tremendously. Many hotel guests attended as well as several local families, making the experience that much more enjoyable. Good band, good food, great people, what else can you possibly want in life.

My only minor complaints (and I'm being "picky") would be the following:

- 24/7 Water in the Lobby.

- An espresso bar

- Lobby coffee

As far as everything else, this hotel was great.

Westin Resort and Spa, thank you for a great 10 days and look forward to seeing you all in December 2014.

LS




Stayed December 2013, traveled with family
Helpful?
Thank Travel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 18, 2014
Dear Guest:

Thank you for posting your review. Your comments are very important to us as they help us with our continuously improvement. We are very pleased to hear about your experience and the fun you had staying at the Westin Resort and Spa Cancun.

We hope to welcome you and your family again.

Thank You

The Westin Resort & Spa Cancun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

I was there for three nights in December 2013. The hotel staff were very friendly, the food, especially in the Mexical specialty restaurant, was excellent and the facilities were modern and clean. All requests were immediately and competently attended to. A special thing that happened was that one of my friends who had been in that hotel 2 days ago had forgotten a sweater in the room when he checked out. The hotel staff tracked it down and gave it to me. My friend was very happy to get it back. Overall a very happy experience. The only possible shortcoming is the price - the hotel is not inexpensive. I will go back there if I get a chance.

Room Tip: Try to get an ocean facing room.
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  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank indianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review, January 16, 2014
Dear Guest:

Thank you for posting your review. We are very pleased to hear your experience. We hope to welcome you back in a near future.

Thank You

The Westin Resort & Spa Cancun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

Used cheaptickets for flight & hotel. Great Deal. Hotel above average w/ nice views. Its restaurant El Palmar: good food & service. Don't buy Gray Line shuttle services online - Much more $ than a cab

Room Tip: Just a warning, they might try to repair any damages in your room after you checked in and are liter...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PN1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Cancun
#44 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#52 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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