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Savings alert! 18% below average rates

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Reviewed November 27, 2013

Really nice location. Very close to the good things and from the airport. Actually its among the first hotels on the Cancun Hotel Zone so any tour you get drops you first which is good. The people working for this hotel are great. They told us about some really nice deals and things to do around. You should surely take a day out and just relax at the hotel.

Room Tip: Choose the ocean view room at the Royal Beach Clum, as its just a couple of bucks more and free breakfast.
  • Stayed: November 2013, traveled with family
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Thank vblank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa, Cancun, responded to this reviewResponded December 4, 2013

Dear guest,

Thank you for sharing your tips! As mentioned, our property is in a privileged location. It is one of the closest ocean-front resorts to the airport with easy access to shopping &, entertainment centers
But certainly the best and what we are proud of, is all the Associates that work here. They are the ones that create memorable experiences to our guests.

Thank you for posting and we hope to welcome you back soon again !

Laura Arguelles
Director of Sales

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Reviewed November 27, 2013

I have been a regular client of Westin in Cancun (Mexico), before called Westin Regina for more than 15 years. And since today I was very happy with the service and quality of the establishment. But in my last visit with the family, one week ago. I have been very disturbed by the fact that my room was infected with fleas. Actually, must be inside the bed because we all woke up with hundreds of little red dots on our feet and legs, and back. It was very itchy for 3-4 days. We are still scratching our bodies after one week. I really do not recommend anymore this hotel. I have been informed that the hotel direction has changed and it looks like cleanliness is not anymore important. I hope it will be from now on.

Room Tip: Please be careful with Ocean view rooms. Ours was infected with insects.
  • Stayed: November 2013, traveled with family
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2  Thank Mary Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded November 28, 2013

Dear guest,

First of all, thank you for your preference and loyalty for our resort during the past visits.
And sincerely, please accept our apologize in regards of the mentioned issue. We can assure you we follow very strict protocols on this matter marked by our international standards. Cleanliness is one of our priorities for this and all of our resorts in the company.

Hopefully you respond to our private message with detailed information about your stay so we can investigate further and give you a proper response and the actions taken on this regard.

Sincerely

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Reviewed November 25, 2013

The resort itself and the building are beautiful as is the white sandy beach right in front of hotel but the locals cruising the beach can get really annoying & I think they look pretty shady. Wouldn't leave the hotel without my husband for security reasons.

  • Stayed: December 2012, traveled as a couple
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1  Thank NWGAL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa, Cancun, responded to this reviewResponded November 28, 2013

Dear guest,

Thank you for staying with us last December. We are more than happy knowing that you enjoy very much your stay with us, and you liked all the renovations and improvements we have done. We certainly are privileged as the Hotel has one of the best beaches in the area.
Be confident that we took very seriously the Safety and Security of all of our Guests. The Hotel has a CCTV system and the cameras are being monitored 24/7.
On the other hand the Local Authorities have Policemen patrolling frequently the beaches and the streets of the Hotel Zone.
We hope that the security perception you have about Mexico does not deter yourself of travelling to our beautiful Resort in the near future,
Be well

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Reviewed November 24, 2013

Stayed here for 1 week. Hotel rooms are dated but clean. service was excellant. Wound up in room facing lagoon with no balcony - most rooms don't have one but wound up spending most of the day at the beach. Gym was good, had good selection of equipment. Massages by the spa staff were excellant - had choice of beach side, which we did, or in the spa or hutch up above. Buffet was good - good seclection of food for breakfast or dinner. Loved the beach side service for drinks and food. Waiters were attentive - suggested drink options when asked. Liked being at the far end of the strip - easy bus ride to the entertainment district and shopping. wished there was a coffee bar with pastries for a quick grab. AC worked well but was noisy.

Room Tip: might want to request ocean view
  • Stayed: November 2013, traveled on business
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Thank vacmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa, Cancun, responded to this reviewResponded November 27, 2013

Dear guest,

Thank you for sharing your comments; staying with us and for visiting our Heavenly Spa. We are more than happy knowing that you have a memorable stay. Due to the location of the Hotel, we certainly have rooms with awesome Sunset views overlooking the Lagoon, but we also have rooms with incredible views of the Turquoise waters of the Caribbean Sea. Next time you visit us, I recommend you to book one of our Deluxe Rooms with Balcony / Terrace or even better choose one at our Royal Beach Club Tower; with exclusive privileges such as private pool, separate check-in area and a private lounge serving American Breakfast and 2-hour evening cocktail plus all RBC rooms feature spacious private balcony rooms.


Be well,

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Reviewed November 23, 2013

We have stayed at this hotel once a year now for about 6 - 7 years. We never stay long, but that is not a reflection on the hotel, just our preference. Location. This is on the end of the strip, so its never very crowded... In June /July, there are always turtle nests, and I have been fortunate to see one egg laying... This hotel has water immediately on both sides of the property, (may be one of a few on the strip) as a result, the lagoon side is always empty has a more tropical feel and still very nice. As always, I encourage upgrading to Royal Club... it includes a nice breakfast, evening appetizers and open bar...No brainer!!! The Royal club also has a "private" pool and the beach area is secluded from the rest of the hotel... If you want crowds and pool bars etc, go to the main hotel beach area...But at least you have a choice. The rooms are 5 star luxury that meets and beats any other hotel in its class, the building from the outside looks older, because it is older! But don't let that fool you from what you will have when you walk through the doors. It is luxury!!! The downside is that the restaurants, clubs, shopping and entertainment are a $5 - $7 taxi ride away. It depends on your priorities, but for what one saves staying on this side of the beach and what you get, its still worth it!
Also, they have a car rental here, so if you decide to do your own tours, its really easy... Lets see $30 plus gas to Chichenitza and a $30 private guide on site? or $200 for 2 on a cattle car bus with the obligatory factory tour? Hmmmm...

Room Tip: Royal Club rooms. The extra is well worth it. Frankly, the lagoon views are just as charming as the ocean views...
  • Stayed: June 2013, traveled with family
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Thank kahoru w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa, Cancun, responded to this reviewResponded November 27, 2013

Dear guest,

Thank you for coming back every year to The Westin Resort & Spa Cancun. And thank you also for sharing your experience with us. It is certainly a memorable experience to watch the Turtles egg laying. We count more than 15,000 eggs during the season. We look forward to your next stay. and why not, share with us the release of the baby turtles and help them to go back to the ocean.
Be well,

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