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“Nice Location, Amazing Hotel”

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The Westin Resort & Spa Cancun
Ranked #68 of 175 Hotels in Cancun
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
“Nice Location, Amazing Hotel”
Reviewed November 27, 2013

Really nice location. Very close to the good things and from the airport. Actually its among the first hotels on the Cancun Hotel Zone so any tour you get drops you first which is good. The people working for this hotel are great. They told us about some really nice deals and things to do around. You should surely take a day out and just relax at the hotel.

Room Tip: Choose the ocean view room at the Royal Beach Clum, as its just a couple of bucks more and free brea...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vblank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa Cancun, responded to this review, December 4, 2013
Dear guest,

Thank you for sharing your tips! As mentioned, our property is in a privileged location. It is one of the closest ocean-front resorts to the airport with easy access to shopping &, entertainment centers
But certainly the best and what we are proud of, is all the Associates that work here. They are the ones that create memorable experiences to our guests.

Thank you for posting and we hope to welcome you back soon again !

Laura Arguelles
Director of Sales
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Montreal, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 27, 2013

I have been a regular client of Westin in Cancun (Mexico), before called Westin Regina for more than 15 years. And since today I was very happy with the service and quality of the establishment. But in my last visit with the family, one week ago. I have been very disturbed by the fact that my room was infected with fleas. Actually, must be inside the bed because we all woke up with hundreds of little red dots on our feet and legs, and back. It was very itchy for 3-4 days. We are still scratching our bodies after one week. I really do not recommend anymore this hotel. I have been informed that the hotel direction has changed and it looks like cleanliness is not anymore important. I hope it will be from now on.

Room Tip: Please be careful with Ocean view rooms. Ours was infected with insects.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, November 28, 2013
Dear guest,

First of all, thank you for your preference and loyalty for our resort during the past visits.
And sincerely, please accept our apologize in regards of the mentioned issue. We can assure you we follow very strict protocols on this matter marked by our international standards. Cleanliness is one of our priorities for this and all of our resorts in the company.

Hopefully you respond to our private message with detailed information about your stay so we can investigate further and give you a proper response and the actions taken on this regard.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Northwest
Level Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 25, 2013

The resort itself and the building are beautiful as is the white sandy beach right in front of hotel but the locals cruising the beach can get really annoying & I think they look pretty shady. Wouldn't leave the hotel without my husband for security reasons.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NWGAL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 28, 2013
Dear guest,

Thank you for staying with us last December. We are more than happy knowing that you enjoy very much your stay with us, and you liked all the renovations and improvements we have done. We certainly are privileged as the Hotel has one of the best beaches in the area.
Be confident that we took very seriously the Safety and Security of all of our Guests. The Hotel has a CCTV system and the cameras are being monitored 24/7.
On the other hand the Local Authorities have Policemen patrolling frequently the beaches and the streets of the Hotel Zone.
We hope that the security perception you have about Mexico does not deter yourself of travelling to our beautiful Resort in the near future,
Be well
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ct
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 24, 2013

Stayed here for 1 week. Hotel rooms are dated but clean. service was excellant. Wound up in room facing lagoon with no balcony - most rooms don't have one but wound up spending most of the day at the beach. Gym was good, had good selection of equipment. Massages by the spa staff were excellant - had choice of beach side, which we did, or in the spa or hutch up above. Buffet was good - good seclection of food for breakfast or dinner. Loved the beach side service for drinks and food. Waiters were attentive - suggested drink options when asked. Liked being at the far end of the strip - easy bus ride to the entertainment district and shopping. wished there was a coffee bar with pastries for a quick grab. AC worked well but was noisy.

Room Tip: might want to request ocean view
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa Cancun, responded to this review, November 27, 2013
Dear guest,

Thank you for sharing your comments; staying with us and for visiting our Heavenly Spa. We are more than happy knowing that you have a memorable stay. Due to the location of the Hotel, we certainly have rooms with awesome Sunset views overlooking the Lagoon, but we also have rooms with incredible views of the Turquoise waters of the Caribbean Sea. Next time you visit us, I recommend you to book one of our Deluxe Rooms with Balcony / Terrace or even better choose one at our Royal Beach Club Tower; with exclusive privileges such as private pool, separate check-in area and a private lounge serving American Breakfast and 2-hour evening cocktail plus all RBC rooms feature spacious private balcony rooms.


Be well,
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Sarasota, Florida
Level Contributor
193 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed November 23, 2013

We have stayed at this hotel once a year now for about 6 - 7 years. We never stay long, but that is not a reflection on the hotel, just our preference. Location. This is on the end of the strip, so its never very crowded... In June /July, there are always turtle nests, and I have been fortunate to see one egg laying... This hotel has water immediately on both sides of the property, (may be one of a few on the strip) as a result, the lagoon side is always empty has a more tropical feel and still very nice. As always, I encourage upgrading to Royal Club... it includes a nice breakfast, evening appetizers and open bar...No brainer!!! The Royal club also has a "private" pool and the beach area is secluded from the rest of the hotel... If you want crowds and pool bars etc, go to the main hotel beach area...But at least you have a choice. The rooms are 5 star luxury that meets and beats any other hotel in its class, the building from the outside looks older, because it is older! But don't let that fool you from what you will have when you walk through the doors. It is luxury!!! The downside is that the restaurants, clubs, shopping and entertainment are a $5 - $7 taxi ride away. It depends on your priorities, but for what one saves staying on this side of the beach and what you get, its still worth it!
Also, they have a car rental here, so if you decide to do your own tours, its really easy... Lets see $30 plus gas to Chichenitza and a $30 private guide on site? or $200 for 2 on a cattle car bus with the obligatory factory tour? Hmmmm...

Room Tip: Royal Club rooms. The extra is well worth it. Frankly, the lagoon views are just as charming as the...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kahoru w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa Cancun, responded to this review, November 27, 2013
Dear guest,

Thank you for coming back every year to The Westin Resort & Spa Cancun. And thank you also for sharing your experience with us. It is certainly a memorable experience to watch the Turtles egg laying. We count more than 15,000 eggs during the season. We look forward to your next stay. and why not, share with us the release of the baby turtles and help them to go back to the ocean.
Be well,
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Guadalajara, Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 22, 2013

We`ve stayed in the hotel for 5 days in all-inclusive arrangement. Hotel is the closest to the airport and you`ll need only 10 minutes to get to it; another 30 minutes by city bus if you`d like to go to Cancun to get some fun. Proximity to the airport makes this hotel a hub for layover passengers, plane crews and weekend guests. From this perspective the hotel itself is a bit boring for a people looking for fun of any kind and from another could be an ideal place to chill in silence. Hotel itself and its rooms are ok and in range of 3+* hotel: some restoration has to be done, especially in the older "resort elite" part. We were able to check out the "newer" part of the hotel and the "older" and the difference is obvious by having a first look into rooms. Not so bad but not so perfectly either. Stuff is pleasant enough to make your trip enjoyable. Pools and the beach - the whole scenery is just amazing. Food is just average: nothing so fancy. For a longer stay it could be a bit boring but if your just passing I guess you will survive. It was not really a high season and a hotel, restaurants and the pools were more or less empty.

A big negative one:
I was traveling with a 6-month old baby eating only formula every 4 hours. I end up heating up the water for the formula in my bathroom, washing bottles with my child's shampoo and almost begging stuff in the kitchen to put the bottles to the microwave to sterilized them. Yeah, we have contacted hotel before our arrival and we get insurance that all this could be done in the hotel by room service stuff with additional charge. No problem. That "0" for room service never answered and reception staff told us that the hotel doesn't have a single microwave except industrial ovens). Amazing. (Peek was when on our third day we asked (both in very fluent Spanish and English) to heat a bit of water (which was already inside) in a baby-bottle and a guy from the bar just put the hot tap water in the bottle and handle it over). Funny, right?

Room Tip: Rooms in the Royal elite are a bit older but have a sunrise view over the sea (we were in the 2519)
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aleksandar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa Cancun, responded to this review, November 23, 2013
Dear Guest,

I thank you very much for bringing this issue to our attention. It was something that should not happen anytime. I shared with our Food & Beverage Director, Executive Housekeeping and Front Desk Manager the problems you experienced during your stay. .
Be sure that we will work on them and re-train our staff to be sure they assist correctly our Guests travelling with Babies.
We sincerely hope that this negative experience does not deter from traveling to our resort and give us the opportunity to welcome you back in a near future and show them our truly standards of excellence and service.
Be well,

Laura Arguelles
Director of Sales
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Greenville, SC
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 20, 2013

Yes the view is great IF you get a balcony room facing the beach. NOT ALL ROOMS HAVE A OCEAN VIEW OR BALCONY'S. This is a dated hotel and about 3-4 miles from "Zona Hotelera" where all the action happens like Señor Frogs or Coco Bongos. If you like walking to the action it's not happening here. Unless you call action "The Beach".

Great views...our room leaked, so did the whole hotel. We were on the 6th floor and when it rained all of the hall ways were wet. Reception said that they had this issue...whatever that meant.

I was there on a conference so my wife and I didn't pay. We would have been very disappointed had we paid for this hotel. It's worth paying an additional 20-50 bucks a night to go closer to the action. We actually moved to Fiesta Americana Grand Coral Beach for the wknd. It was awesome and it doesn't compare to this Westin. There are two Westin's and I think some of the reviewers below were confused. The other is Lagunamar Westin and indeed it is closer to the action and might be better than this one.

Again, dated, leaks, food was okay and service was okay. Nice beach away from everything.

Room Tip: Our floor was the 6th and only the 6th seem to have a nice Balcony
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank icufg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Director of Sales at The Westin Resort & Spa Cancun, responded to this review, November 23, 2013
Dear Guest,
We truly regret that you were inconvenienced during your stay at the resort, due to the strong storms we had for a few days. Unfortunately the amounts of water in such a short period cause some unexpected leaks. Our Chief Engineer and his team are already repairing them. Please return on another occasion when I am confident our staff will make your stay outstanding!
Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Cancun
#47 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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