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“Great spa and excellent restaurant”

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The Westin Resort & Spa Cancun
Ranked #65 of 181 Hotels in Cancun
Edmonton, Canada
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great spa and excellent restaurant”
5 of 5 bubbles Reviewed August 1, 2013

We spent two nights in an ocean-front balcony room after trekking around the jungle looking at Mayan sites. The friendly and efficient staff valet parked our car (for free!) and Cindy at the front desk welcomed us warmly. The consierge was also very helpful. We were then whisked up to our relaxing top floor room. We were delighted to see the turtles in the moonlight laying eggs along the beach. The beach staff then allowed us to help retrieve the eggs from the nests to a safer location, and we would LOVE to be there to watch the hatching... must be quite a sight!
We had a relaxing massage at the Spa, followed by a day under the beach umbrellas. Bernardo's service was FABULOUS, as was David's in the lunch cafe. We had dinner at the Stone Restaurant, also loved it. We would definitely stay here again! Thank you Westin Cancun Staff!

Room Tip: If you are a Starwood Preferred Guest, the upgrades here are wonderful. They offer Spa services incl...
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  • Stayed July 2013, traveled on business
    • Value
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Helpful?
2 Thank 6andersons1world
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, August 9, 2013
Dear guest,

Thank you for sharing, It is a pleasure to learn all about your experience here with us, Cindy, David and Bernardo will be very happy to know that they’ve made an impact on your vacation. Tip, sea turtles begin to hatch in August. It would definitely be a magnificent thing to experience.

Kind regards
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3,049 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (727)
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English first
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed July 30, 2013

My boyfriend & I came to celebrate our birthdays & our anniversary..the staff was very nice but not quite as good as other places we've been to in Cancun..with one exception..Bernardo waited on us by the pool everyday & was OUTSTANDING!!!

The views & rooms were great- only things we didn't like (& none of these are really problems just not our style):
-No hot tubs/jacuzzis..its cool in the evenings & we love to have some late night drinks in a hot tub
-LOTS of kids...there is a swim up bar that overlooks the ocean & it would have been great but it was completely overrun with kids. splashing & screaming...pretty annoying since that is kind of an "adult" area
-Not many choices for food...mostly all mexican food- it was all tasty but got old after 5 days. most other resorts offer more seafood, sushi, italian dishes etc.
-Crowd was not our age at ALL- we like to make friends on vacation & hardly anyone spoke English or was anywhere near our age.

Other than those few little hiccups we loved it. Very relaxing & beautiful beaches. We probably won't return but certainly think it is a great place for families. Oh & shout out to Rosie who performed live music at The Place- she was AMAZING!! We loved listening to her out on the patio. & if you get a massage- ask for Heidy!!:)

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank 496sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 31, 2013
Dear guest,

Thank you for your feedback, your observations certainly matter and we will make note of all of the items mentioned. Rosie and Bernardo will be happy to know that they have made your stay pleasant and memorable here at The Westin Cancun.

Kind regards.
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San Diego, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 26, 2013

This was our third time staying at the Westin Cancun. We have vacationed in Cancun every year for the past twelve years, and have really enjoyed our stay at the Westin Cancun every time. The staff are so friendly and helpful, and go the extra mile to make our two kids who are 9 & 7 happy. We always stay in the (RBC) Royal Beach Club Building. Breakfast is included, and the rooms are bigger and its very quiet in this part of hotel. We would like to give a special thank you to the front desk staff and their Manager Jorge Garcia for making us feel at home, and taking care of our needs. THANK YOU!!!!!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank dianeweintre12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 29, 2013
Dear guest,

Thank you for sharing your vacation experience, Jorge and the rest of the front desk team will be recognized for their efforts and will be very honored to know of your comment. We certainly hope to keep serving you for many years to come.

Best regards.
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1 review
5 of 5 bubbles Reviewed July 25, 2013

Nice front beach property 7 pools free parking good menu or buffet in the restaurants and out side bars very clean accommodate as much towels you need for you and family thank keep up the good work Juan C Rojas Washington DC July 20013

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fidel011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 29, 2013
Dear Mr.Rojas,

Thank you for sharing your Westin Cancun experience, we are very happy to know that we have created unforgettable memories on this summer vacation.

Kind regards.
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Vancouver, BC
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

We were fortunate to book this hotel at a very reasonable rate for a recent quick beach vacay, so our experience more or less met our expectations. The hotel in general is rather tired, even our "renovated room" which had a rather serious leak in the ceiling of the bathroom, coming from the bathroom above we believe. And there are no balconies in most rooms and the windows open about 5 cm, so good luck enjoying the ocean breeze. The food and beverages we experienced were mediocre to bad and rather expensive and we were quite horrified that the coffee in a Westin branded property in one of the major coffee producing countries was complete swill....and since the closest coffee shop is 12 km down the road forget getting a good coffee first thing in the morning. The staff were quite friendly and accommodating and our beach-side massages were certainly pleasant although again, the spa is rather sad looking. And our room was not serviced until very late in the afternoon and then all of the dirty linens were left in a pile on the floor. In general the entire ambience is a little forlorn, a bit depressing for a fun beach stay. Not somewhere we would stay again.

Room Tip: If you are going to stay here absolutely get a top floor balcony room, all the rest are without balc...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank er_rh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 24, 2013
Dear guest,

We greatly appreciate your feedback, trust that our guests’ observations help us grow and strive for improvement. We hope you give us the opportunity to show you our advances on your next vacation to Westin Cancun.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2013

We have just returned from a week of vacation time in Cancun and really enjoyed our stay. The hotel itself is not the newest and could do with a little TLC but for us the staff and the service provided made up for that by a mile. We took advantage of all the restaurants on property and the service in all of them was great due to the staff that always knew our name, our drinks and our daughter's favorite dish :). A special mention for Javier, our pool bar waiter and Davilla who was always there to help us and always had a smile on her face. I also want to make special mention of the Kid's Club which my daughter loved to attend, Brenda and her co-worker do a terrific job of entertaining the kids. We will most definitely return.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 24, 2013
Dear guest,

Thank you for sharing your thoughts and experience with us we definitely work hard to bring our guests with the best Westin experiences.

We are also very happy to know that Brenda, our kids club attendant, Davila and Javier from our food and beverage department made your stay even more memorable with the service they brought to you and your family, we will certainly pass along your wonderful comments.

We cannot wait for your next visit.

Warm regards.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 17, 2013

I would recommend this to anyone that wanted to pay a little more to be very comfortable. The Royal beach club is a little more, but includes breakfast and happy hour. Family friendly but not over run by kids.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, July 24, 2013
Dear guest,

Thank you very much for sharing your feedback, we are very happy to have made your stay comforting. We invite you to visit us on your next vacation.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#47 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#53 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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