I stayed at this resort Nov 12-20 and it was a truly relaxing week. First I checked in at the main building and since I reserved a Royal Beach Club room they carted me off in a Chevy Suburban to the exclusive building down at the south end of the resort. Upon entering the RBC building it is clean and simple with art and tropical plants. My room was to be a King bed but they ran out of those rooms and I had to take two doubles. The front desk was very helpful getting me a new room with a better view so ask them if you want a change and they will do it. Room was very clean all over and the bathroom was great with a separate shower and tub. They supplied four mini water bottles daily and that was nice for brushing my teeth and hydrating. TV is great and you will find plenty to watch in English and of course Spanish too. The bed is super comfy and the pillows and bedding are abundant. The balcony was fabulous with an awesome view of the perfect aqua blue water and beach. There are sliding good doors that block out 99.9% of the sun and that is so nice when wanting to sleep in but you can still hear the ocean which is soothing for tropical sleep. **Do not ever sleep with doors open at all as there are mosquitos wanting your blood more than Dracula would ever. I made that mistake one night and ended up spending two days killing mosquitos and looking like I had chicken pox.
Since I was in the RBC there was daily full breakfast of everything you can imagine plus some different odd dishes each morning. One day they had spaghetti and another day was spring rolls, with breakfast! The juices and yogurt smoothies were very tasty and great for renewing after a night of drinking. Speaking of drinking, each evening there is a reception from 5-8pm with an assortment of bites and all the booze you can ingest. It was great having this since drinks can be pricey. It is totally worth it to upgrade to Royal Beach Club. I went to the Sunset bar and got a draft beer and guacamole with chips and it was about $11. Yes that is pricey so RBC we awesome to have. A margarita was about $7 and wine was about $4 so keep that in mind if you drink a lot. I would go to the RBC reception at about 6 and have a few drinks and a snack then head out for the evening. The lobby bar is awesome and the patio is really nice to hang out on. I went to Arrecifes restaurant at the hotel and had the coconut shrimp and wine for about $20 and that was very tasty. My dinner companions had the fish and they raved about it so it must have been quite good. I ate out the rest of the time or had room service. Now with room service it is pricey too and they add in 15% gratuity and 35 pesos delivery/service fee. On that note always make sure you got what you ordered! I ordered the beef fajitas one night and it was supposed to come with guacamole and an assortment of sauces (salsa etc) and all it came with was refried beans. I have to admit the fajita prep was very good but I was miffed at the lack of condiments. I give room service servers an A but kitchen and quality assurance a D. Let the front desk know if anything at all is wrong and they will help.
The beach is amazing and walking south by Club Med there is Punta Nizuc and some great Iguana watching as well as tide pools and snorkeling if you have the gear. Sadly we had no gear and Club Med were not renting to anyone not staying there. You can go to Walmart and buy the gear but I didn't go to Mexico to hit Walmart, no thanks. There are 5 pools at the resort and my favorite was the one next to the Sunset bar on the west side of the resort, not the main pool. The private pool at the RBC is lovely but not too warm so I am sure when it is super hot the water is nice but when I was there is was in the low 80's so the pool was not the greatest. The Jacuzzi is not heated either but is nice to sit in. The patio furniture is great and stylish and there are plenty of towels that you do not need to sign out for. Odd thing was that there is nobody asking you if you paid for RBC so the "private" pool is not really private and anyone can walk over from the main building and hang out there. I think when it comes to ordering cocktails or the breakfast and evening reception you have to be staying in the RBC as they ask for your room number each time you want something. They are wise to everything there. Speaking of, the service is so friendly you almost want to Facebook the staff, seriously. Anything you desire they will do their best to make come true.
All in all this hotel is wonderful with great people and a truly relaxing environment. I loved that it was at the south end of Cancun where it is quiet and beautiful.
- Official Description (provided by the hotel):
- Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more less
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- Also Known As:
- Westin Resort And Spa Cancun
- Westin Resort & Spa Cancun Hotel Cancun
- Westin Hotel Cancun
- Westin Cancun
- The Westin Resort Spa Cancun
- Cancun Westin