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“Great value for a relatively nice resort”

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The Westin Resort & Spa Cancun
Ranked #66 of 175 Hotels in Cancun
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great value for a relatively nice resort”
Reviewed November 25, 2012

The price for the experience is truly impressive. It is important to note that I stayed in the Royal Beach Club and this makes all the difference.
With the Royal Beach Club room, you are in a separate building from the main part of the resort (which is at the quiet end of the hotel zone). This creates an extremely private feel during the entire length of the vacation. It seemed like there were less than 20 guests at the resort at any point! The rooms, while admittedly dated, are oversized rooms with a large balcony. The beds are to-die-for, the shower is incredible in the all-stone bathroom, the unobnstructed ocean views are impressive, comfortable AC, spa quality bath products, and robes&slippers...all combining for a true resort experience that should be double the price. Complimentary breakfast each morning and free drinks and h'oeur d'orves each evening more than make up for the price of the RBC upgrade...it is like having all-inclusive, yet you can eat off the resort a few times and not feel badly about it.
The beach is huge and you'll always find open lounge chairs. It is walking distance to the coral reefs(we brought our own snorkel gear and saved $120).
Finally, the staff is incredible. Checking in and out was a breeze, and the servers at the outdoor casual restaurant were very good each time we enjoyed meals there.
Money Tip: We chose not to give a credit card at check-in for charging meals, drinks etc. to the rooms...so you pay each time you eat, which is less convenient, but it helped us keep track of how much we spent and weren't worried about a large bill at check-out.

The resort is beautiful if you are willing to look past some very minor cosmetic issues, which ultimately makes this resort an awesome choice. I haven't tried the new Westin Lagunamar, but I really doubt that the new-ness of it would make it a better choice for the money. It's either flashy, expensive, crowded resorts...or the very nice, inexpensive, uber-private Royal Beach Club at the Westin Resort and Spa.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vacationer_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 27, 2012
Dear guest,

We love how private our resort is; far enough from the crowd yet close enough to feel the energy of Cancun. We count with secluded beaches which make our guests truly let go and enjoy the beautiful views of the sea at a pretty accessible price. We pride ourselves on the comfort of our Heavenly beds and our wonderful customer service and it is always an honor to get such amazing reviews from guests like you.

Thank you for choosing The Westin brand. Hope to have you back in the near future!

Be well.
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Rome, Italy
Level 6 Contributor
200 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed November 21, 2012

If you look at my travels you will see or find me here again and again. Well it's November, and i had to come back to the Westin for one last trip for the year. The weather in November can be great around the rain, and if you plan it right it works out great. My trip was only 4 days, but the hotel was great! I love these comfortable fall asleep fast beds! Having just arrived from Rome the week before, i was jet lagged and was looking forward to a good first night sleep. The staff have been associated with this location for many years and the location in itself is one of the best due to the fact that it has a full frontal beech, with a snorkel coral reel walking distance fro the hotel. The early morning sunrises are fabulous for the photography enthusiast. All the restaurants are great including ta Palmar that holds a great reputation for its burgers. All in all, the value there as well as the location is at a higher than normal standard. P.S. do not swin in the lagoon unless you like mingling wit he alligators.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank michaelcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 23, 2012
Dear guest,

We are beyond fortunate to have our property on this location. Our ocean view is bright and blue, the reef as mentioned is a short distance away, and many guests enjoy taking a walk to explore the area. We also count with a variety of delicious menu options, from our mouth watering burgers to the best meals from the sea.

Our main goal is to provide you with the best service and comfort so you can unwind and take a break to treat yourself royally with our Heavenly products. You may find our Westin at home collection products online if you wish!

Thank you for your loyalty to the Westin brand and we are looking forward to having you back on your next vacation.


Best regards!
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Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 20, 2012

My husband took me to Cancun for my birthday. The hotel was fine. Good service and I loved all of the pools. They upgraded us to an ocean room so that was nice. The best part of the hotel is the spa - we went for treatments most days. It was really wonderful to have the opportunity to unwind with so many delicious treatments. There is a whirlpool and steam room and the spa treatments were all top notch - especially the massages! Alejandro and Naivy took great care of us - I might go back to Cancun just to hang out in the Spa!

Room Tip: Ask for an ocean room.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 21, 2012
Dear guest,

We are delighted to know that you were able to unwind at our Spa. We will gladly welcome you back in the near future. After all, you are allowed to treat yourself royally and we are here to provide you with the best ambiance and service to relax energize and power up!

Be well.
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Crestview, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2012

This is an old and worn-out property on an ideal location, The Service of the staff is impecable, especially helpful were Maru and Rafael at the Concierge desk. The Ice maker gave out making us go to another floor for ice. The tub was rusty and dirty. The shower had hair on the floor. There was constant noise of carts and people making noise most of the night and early morning. The room was dark - you had to open the patio doors to get some light. On the night before we left the bathroom was flooded from the floor above and they had to give us another room. We found a piece of plastic in our food and the food manager took care of right away. The only thing that was great was the staff and how friendly and helpful they were.

Room Tip: Stay at the NEW Westin (LagunaMar), cause it's almost brand-new and beautiful.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zulema R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 20, 2012
Dear guest,

We value your comments and they will be passed on to the corresponding areas to prevent things such as the ones mentioned from reoccurring. The Westin Resort & Spa counts with an amazing team of employees and knowing that they made your experience better is of great pleasure. As for the property, we are going through some renovations which will be completed by the beginning of 2013, if you allow, consider us on your next vacation.

Warm regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, CA
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2012

I like to start off by saying the staff here at the Westin Resort and Spa was beyond wonderful!! I have never came across a staff sooo welcoming and nice! my girlfriends and I ate a lot at the lounge bar and almost everynight we were served by Myra. I LOVE HER!!! She is seriously the best waitress server I ever had in the world!! Westin should really acknowledge her most often is she hasnt because she really made my weekend at Westin with her service! I had a 2 bed deluxe room over looking the Lagoon. I actually wanted the beach view but I was never asked to upgrade or was given an option even when the hotel was half empty that weekend. My bedroom was fine and the price was reasonable, however EVERYTHING is charged and pretty pricey as well from internet to an extra towel, no bueno. This hotel is right off the beach with beautiful water and away from many tourist from the hotel zone. THis location is at the end but close to the airport. I would definity return back to this hotel my next stay. GREAT GREAT GREAT!

Room Tip: I had a party of 3 and booked a 2 bed deluxe over looking the lagoon. it was perfect and even if it...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EkhaLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 20, 2012
Dear guest,

We love receiving our guest’s feedback and reading about the pleasant times they spent at The Westin Resort & Spa Cancun. Our location is one of the few that counts with two amazing views, in this case you had the lagoon view. We do apologize for not giving you the option for an upgrade. Your comments motivate us to strive for excellence on our customer service and Mayra will be recognized for this. We are glad you had an excellent vacation and we hope to have you back on your next visit to Cancun Mexico!

Best regards.
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Hanoi
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 15, 2012

First time in Mexico, sublime! I just past 7 days at this Starwood property. Don t expect to have a new building. But the room, food, staff, cost and the level of service is excellent. Very nice Beach, 3 pools and comfortable furniture, Close from the public transportation, 30 minutes from Cancun downtown and 15 minutes from the party center. Quiet place to rest enjoy the sun during the day and close to a good Latin party time over night. Also before I forget the have a very nice Spa.
I strongly recommend this resort.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 20, 2012
Greetings from sunny Cancun!

Thank you so much for taking the time to post such positive reviews. We are glad that you were pleased with our property. As you mentioned above, we are located near the end of the strip making this place perfect for quiet sunsets and relaxation yet nearby nightlife, shopping, and touring attractions. We invite you to come visit us again in the near future!

Be well.
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Dagsboro, Delaware
Level 6 Contributor
220 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 13, 2012

We stayed at this hotel for two nights before transferring to our all-inclusive. Room was a nice size. Somewhat clean. Bed was very comfortable. Linens were new and fluffy. Was hard to get room really cooled down like we like it. Staff were friendly and very eager to help with any questions or concerns we had. Food was pricey. View of ocean was spectacular. Needs updating. Rust on metal lamp shades in room. Lots of dirt in corners. Stains on carpet in hallway. Shower curtain had mildew on it.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review, November 14, 2012
Dear guest,

Thank you for your comments and observations. We are glad that you found our rooms comfortable and roomy, however we are sorry for the inconvenience you experienced with the air conditioning, we are currently replacing several units, remodeling rooms and getting new hallway carpets which will all be completed by the end of the year. We hope to serve you again in the near future!

Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Cancun
#46 Spa Hotel in Cancun
#47 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#54 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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