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The Westin Resort & Spa Cancun
Ranked #65 of 181 Hotels in Cancun
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good experience”
5 of 5 bubbles Reviewed September 29, 2012

I booked this hotel with a couple of friends of mine to stay at for a lads holiday to Mexico Cancun. No one could complain about anything. We got a good deal on the price, the room was fairly large, there weren't that many guests there at the time we were there, but the front desk made sure of knowing your name before you approached them and they were very warm and friendly. The only thing that could have made this better is having breakfast included in the price of the room. Breakfast was a bit expensive, around £15 for a buffet, but at the same time, I doubt you'd find much better else where.

Room Tip: There were 3 of us staying in one room which splits the costs to an acceptable level. If you want a...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ravi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, October 3, 2012
Dear guest:

Thank you very much for posting your positive experience about your recent stay with your friends in our resort. We enjoy very much when listening/reading how our valued guests appreciate our very friendly and helpul staff. We are very glad to know that you had a great time with us.

We kindly invite you to come back in tne near future.

Replenish your spirit,
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (727)
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Texas
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

I disagree with the bad reviews on here. We stayed at the Westin LagunaMar as well and liked this hotel much better. The LagunaMAr was way too big, terrible check-in process, no outside bar unless the swim up one, loud with kids running around, and you cannot check in before 4 and check out is at 10. At the Westin Resort we checked in at 11, they gave us a great room, the hotel is smaller and more manageable, you have an outside bar and can sit in a lounge chair and get service. The beach is much quieter as is the hotel. Yes the rooms are a little bit dated but still nice. We had room service which was good and quick and they would let us check out at 4. If you want to be in the middle of all the bars and restaurants then this is not the place. We like it because it was quiet and peaceful. You can always take a cab or get on the bus to get anywhere you want to go. Plus a taxi from the hotel to the airport is only $26.

Room Tip: If you can get an ocean front room it is worth the view!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank bethnyc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 28, 2012
Dear guest,

Thank you so much for sharing your comments.

As you well say, our location is prividedged: beautiful beach, comfortable and clean rooms, friendly and helpful staff, excellent restaurants & bars; ideal for a relaxed and restful vacation. Besides, we do our best to accomodate on early check in and late check out requests upon availability so our valued guest can enjoy as soon and much as possible their vacation.

We are glad to be part of your memorable vacations and please come back anytime. We will be glad to host you again in the near future.

Replenish your spirit,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
328 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed September 21, 2012

September is a really quiet month in Cancun, so we got a good deal staying here at their Royal Beach Club, which gave us a great room, with wonderful views, breakfast, and cocktails and canapes every day.

The resort itself is positioned right on the lovely beach with the incredibly blue Carribean sea, slightly worn in places, but very clean. It is towards the end of the hotel strip so some 20km from the centre of Cancun, but with the very good local bus service this is not a problem.

It is a vast resort with everything very spread out, we found ourselves doing a lot of walking.

Only thing to fault it on was the wifi was sometimes patchy.

All in all a wonderful stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 28, 2012
Dear guest,

We feel so happy to hear about your enjoyful experience with us. The Royal Beach Club package is a very complete and with high demand package. We are glad that it was up to your expectation and thank you for letting us know.

In regards of the wi-fi signal, we are glad to inform you that we are doing some improvements about the signal reception and we take this opportunity to apologize for the inconveniences that this issue might had caused you.

Thank you again for becomming part of the Westin community and we invite you to return in the near future. It will be our pleasure!

Be well,
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Nashville, Tennessee
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

I had to fly in a day early when before my condo's were reserved and almost wish i could have stayed the entire 2wks at the Westin resort and spa...Great hotel, pools, food, staff and most important for me location in south cancun!!! A beautiful beach cove right next to club med and the only snorkeling there right on cancun along the wall there at club med...not brand spanking new but very well kept...Had a great room and one night stay there...thanks westin!!!! One happy customer...

Room Tip: I booked this with hotwire.com for a steal...
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ralphpacejr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 21, 2012
Great pleasure to have you here, dear happy customer.

Thank you for becaming part of the Westin Experience and we hope you come back in the near future for a longer stay to enjoy this beautiful place in the Mexican caribbean.

Replenish your spirit,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 18, 2012

Excellent Hotel, great staff at restaurants,pool, house keeping, etc, thanks! Front desk guys can improve their service.

Kids Club awesome! Our 6 year old daughter loved it ! Brenda thanks a lot!

Hotel is very nice, not that big what makes it comfortable for the whole family, quite enough to rest.

Rooms need an update to be at Westin standards but are not that bad either.

Will go back there every time we go bac to Cancun.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonovoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 20, 2012
Dear guest,

Great to know about your happy vacation! Thank you for your preference but also especials and public thanks to our great staff for being part of the amazing experience that you went through.

We for sure will be reinforcing our training for the front desk associates. Thank you for bringing this into our attention.

Your pictures are wonderful too. September has been so nice and the ocean looks like the largest and calmest pool in the world with such a beautiful blue colors. Please recommend this paradise to your friends, we will be happy to host you again and again and thank you for becoming part of the Westin family.

Replenish your spirit,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

I work for Starwood. Im suppose to get free upgrades. No free upgrades here. The manager said I had to pay extra per noght for 8 nights.Housekeeping Terrible. No soap, No washcloths, No water, No Towels. WOW!! Had to call numerous times. Night Life Boring.. The service in the Bars and Resturants GREAT! FOOD GREAT! The room like a cave no pics, no rugs, Echoing all Night in Hallways from guests and staff in AM.

Room Tip: Do not select first floor!!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisa l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 18, 2012
Dear guest,

Thank you for sharing your experience with us and bringing the housekeeping matters into our attention; we truly apologize about the inconveniences that these issues caused you.

On the other side we are glad that our Food & Beverage team work and service went up to your expectations since this is a very important experience in a enjoyful vacation.

Regarding the upgrades, we try to give them to every single guest as part of our brand standards but of course that is up to the offer and demand. Since we are renovating our facilities, our upgrades inventory has become restricted in a way, but this will be only for a short period of time. We kindly ask your for your understanding on this matter and we look forward for your next visit to upgrade as you deserve.

Be well,
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Atlanta, Georgia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

I must admit that when I booked this room via Priceline (name your price opton) and it came back with the Westin I was a little bummed because I had read previous reviews on multiple sites about this resort. I got a great price on the room and decided that I would just make the best of it.

Upon arrival to the resort I was pleasantly surprised at the cleanliness of the lobby, how friendly the staff were and how helpful they were as well. The bellman took our bags and gave us a little tour of the resort on the way to the room which was much appreciated. Once we got settled into the room, I was impressed by the cleanliness of the room and amenities. Honestly, after reading some reviews of the resort I expected a rendition of The Bates Motel but it was far from it. The pool area was clean, bar area was clean and restaurant area was clean as well. Make sure to get Ariel as your bartender/waiter at the poolside bar, he made our last night AMAZING!!

Also, don't be alarmed about it being at the far end of the hotel zone. The beach wasn't overcrowded and we never waited more than 30 seconds for a bus to take us down the strip on any day, no matter the time.

Thanks a lot Westin Resort staff, we'll definitely be back.

Room Tip: Definitely opt for a room with a balcony
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taureanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haydee S, Guest Relations Manager at The Westin Resort & Spa Cancun, responded to this review, September 18, 2012
Dear guest,

Thank you so much for trusting us and for giving us the great opportunity to show you our real friendly and service oriented staff attitude, a clean and safe environment in such a beautiful area in the caribbean.

We look forward for your next visit and be sure we will extend your compliments from our luggage assistants, our F& B associates and of course our wonderful Housekeeping staff.

Our pleasure!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa Cancun

Property: The Westin Resort & Spa Cancun
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#47 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#53 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Official Description (provided by the hotel):
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin

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