we have a wonderful stay at the ritz. even though some of the reviews gave us a pause, but the hotel was fantastic. yes, there were a couple of facility issues, but the service was excellent, the attention to detail was much appreciated. yes, food is expensive at the hotel but it was pretty good. we had dinner at the chef's table, which we enjoyed immensely. basically, it was a private dinner with a chef at the ritz's culinary center. worth the $150 per person. my husband especially enjoyed the wine pairing. we were able to drop off our daughter at the kids club for a night out.
if you like the ritz experience, i would caution booking tours with the ladies in the tour agency at the ritz. or you will need to be very specific about expectations of the tours. we went on a tour recommended by the tour ladies, and it was disappointing. i did let the hotel manager know, and he suggested that we always work through the concierge.
there was a stinky smell on the lobby of the floor we stayed at, but it was not to bad. that's what i mean by facilities, some days there were folks fixing a leak on the tiles, and on the last day, our room also leaked. but even with these flaws, i would still recommend the ritz. the location, service, quality, are unmatched...and you pay for a peace of mind. the ritz is consistent with its high level of service, we've stayed at the ritz across the world, and we will continue to do so. there is really no need to worry when you're at the ritz. and that's why i enjoyed the vacation.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun