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“Fabulous!”

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The Ritz-Carlton, Cancun
Ranked #3 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed September 10, 2013

My husband and I stayed here for one night for a romantic getaway. It was fabulous! Everything about it was great. Service, cleanliness, room, pool, beach, etc. it's totally worth the splurge to get an ocean front room. Gorgeous views! We had dinner at Casitas. Also totally worth the splurge. We would definitely go back

  • Stayed: August 2013
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5  Thank Benedettimom71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,549 - 1,555 of 2,925 reviews

Reviewed September 9, 2013

Every single person we encountered on the staff was friendly, helpful and professional. Room was great, with the reliably wonderful Ritz Carlton feather bed. Room service also was fantastic--nothing too hot or too cold.

Room Tip: By all means, shell out for the ocean view. It is beautiful.
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  • Stayed: August 2013, traveled with family
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5  Thank knoxsitley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

We went down with 3 other couples, and had a blast. Beachfront is beautiful. Service is second to none. Food and drinks were great, and we splurged 2 days and got the cabanas on the beach. We loved them! They came with an order of chips, pico and guacamole, a fruit tray, excellent towel service and food service.

We got a deal that for $250 a night, you got an ocean view room, $100 room credit and breakfast included. The breakfast is outstanding. There is m ore than you can imagine, and everything is so tasty,

One morning, we had a medical emergency at our table (diabetic issue) that they were discreet, professional, and on top of it.

We also had dinner in one of the cabanas. It was great. Full menu, but special just because you are on the star lit beach.

We decided to make it an annual trip because we loved it so much. Thanks, Ritz, for holding to your amazing standards. They are luscious!

Room Tip: Ask! We had a room that looked down a row of balconies, and we wanted a better ocean view. We aske...
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  • Stayed: August 2013, traveled as a couple
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6  Thank austinteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

This property is fruitful, the rooms are superb, and the staff & service are everything you come to expect from the Rtiz Carlton chain!
We stayed with our young daughter and they made her feel like a princess!!

  • Stayed: January 2013, traveled with family
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4  Thank Celesta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

i stayed 5nights with my special. private floor, exellent pool, frendly staffs, quite location, etc. this hotel is no.1 around the world.
I recommend strongly to couples. i promise i will stay this hotel again near the future.

Room Tip: all rooms is ocean view. private floor is recommended.
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  • Stayed: October 2012, traveled as a couple
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4  Thank akikane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

From the moment you arrive, you are instantly given amazing treatment. Everyone is so pleasant, courteous, and kind we wouldn't want to stay anywhere else. We were given "welcome" drinks in our room, they were so amazing we kept ordering them through out our stay. Once down by the beach we ordered Coco Locos and they were just as amazing as the service we received down there. The staff by the beach are very accommodating and friendly, they made sure we had everything we needed. They set up our chairs and umbrellas, constantly checked on us to mke sure our drinks were full. We had a relaxing experience and would highly recommend. We will be staying during our next visit!!

  • Stayed: August 2013, traveled as a couple
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3  Thank Jessica-N-Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

We just returned from 10 nights. We had a one bedroom suite. Definitely try to get a room that ends in##53. We were in #5053 which is conveniently located next to an elevator that takes you straight to the beach/pool area.

The service and attention to detail from the minute we walked in to when we left was nothing short of spectacular. I've been to numerous Ritz Carlton and other high end hotels and this one probably has the best service AND bang for the buck.

The hotel is situated in an area that is very close to top shelf dining. The Hotel also has the Club Grill which is a definite fine dining experience you have to partake in. one word: AWESOME.

Room Tip: Ask for a corner suite. They have an elevator to the pool AND are very quiet since there are only 3...
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  • Stayed: September 2013, traveled with friends
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3  Thank Cavalry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Price Range: $273 - $972 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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