We visited CanCun for a quick 5 day getaway in mid-May. My husband and I both had a stressful spring so wanted to relax a few days, and May was my birthday, too-great excuse! We have stayed at the Ritz-Carlton CanCun several times previosly and debated on staying there again or at a newer, more modern property. We decided to go back to the Ritz, as we had alway had a good experience, and were famliar with it, They were having a good package, too. Friends had told us that it was looking "tired" so were a little concerned.
Our last stay was 4 years ago-and nothing had changed. It does need some updating-paint and carpeting looked tired. It IS 20 years old-and the first luxury resort of CanCun-and it shows it's age in some ways. But the service was the same as we had expected-exemplary. From the moment we arrived, until we left, every employee we encountered was pleasant and took care of every aspect of our vacation-sometimes even before we asked. Our room was clean, bed, sheets and bathroom were perfect- and quiet. We had a room overlooking the "adult" or small pool. Pool service was great, and they brought us a bucket with water bottle and ice and refilled the ice as it melted. Previous post said pool chairs, umbrella and pool were old and not kept up-but we did not find this at all. Drinks ARE pricey, but excellent(it is the Ritz CArlton , after all-but not that much more than other luxury hotels in the "Zone" we found out).
Our package included breakfast in Cafe Mexicano each morning-it was excellent including local, Mayan specialties, too. A large breakfast brunch (open until 11:00) a light snack by the pool, and a late dinner was sufficient for meals.
We ate at both the Club Grill (twice) and Fantino(Once) -- both were amazing experiences with their new chef-Tyler Thaxton and Luis, the new restaurant manager newly arrived a month ago. Yes, it is pricey, but no more than we would have paid for a similar experience in any major city. We had 4-5 courses and were given special "treats" from the chef between. When we went back to the Club Grill a special soup I had enjoyed previously was no longer on the menu -but when we enquired about it, they asked the chef-and he prepared it for us, (Creme Caulifower with crab and truffle oil-Yumm!) We also had a casual dinner on Beach Club deck one night-Fresh grilled fish and salads-both excellent.
For those that haven't been to this side of the beach in CanCun in several years-you may remember that much of the beach was destroyed (lost) in a tropical storm years ago-. The Mexican govenment imported the sand "island" making equipement from Dubai and"sucked up" the sand removed from the storm surge and replaced the beach sand. The beaches are back to the original size. The drop off into the ocean is a little steeper-but the beach is beatiful again!
This is not a "high action" resort for partiers. But if looking for a relaxing getaway with great service, excellent food and spacious, quiet rooms. I would go. We plan to go back. The cosmetic things can be fixed-you cannot replace the "Ritz" service.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun