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“Tipical Ritz... just perfect'”

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The Ritz-Carlton, Cancun
Ranked #3 of 175 Hotels in Cancun
Certificate of Excellence
Huntington Beach, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Tipical Ritz... just perfect'”
Reviewed April 30, 2013

I've been to many Ritz Hotels in the world, and no matter what, Ritz is Ritz. The service, food quality and assortment, friendliness and quality of service are always perfect.
Other hotels try to simulate it, but home is here!.
Thanks Ritz for making this trip a one of a kind...again....
Tip for all those of you who really love your couple...try the casitas. you will love it!!!!!

Room Tip: Ocean front rooms are surely the better choice
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Richard92646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,712 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (496)
Date | Rating
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English first
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 29, 2013

I was quite disappointed with a resent visit to the Ritz Cancun. April 2013. Will never go back to that Hotel. The help are just a bunch of snobs, not friendly, and more controlling then kind or helpful to anyone. They are constantly asking you what room you are in to validate if you are staying here. Very annoying and they act like they own the place and you should not get too comfortable. They must think they are quite special, just because they work at the Ritz. It is as if they are the guest and you are there to serve them answers when called on. You feel rather violated as they are always following you, observing you.
I will say the people at the pool bar are brilliant and they serve a great drink called " Fresh"!
The decorations does not match a beach hotel, and is more stuck in the 50's and makes you feel like you are visiting your grandmother. Dark and old. Someone needs to train the people who work there, to be kind and supportive and to serve the gues. I found the front desk women particularly unfriendly and unhelpful.

Room Tip: Stay at another hotel were service is still a priority!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
7 Thank sacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 23, 2013

The service is very polite and the rooms are nice enough (club floor, some sort of ocean view). It is just too many people in too small a place -- waits during a random lunch to grab a sandwich near the beach. The Sushi restaurant is really a buffet. The outdoor cabanas were closed for dinner the night we were there - which makes sense because I used their online reservation system and never heard back. Something is just off.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank kannm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 20, 2013

Everything was immaculate about this hotel as expected. Food was wonderful. Pool and beach were impressive and clean. Service was top notch. There was nothing to change about this place. Typically, I do not stay in such nice places, but on a special occasion I splurged and I am happy I did. It is not near the downtown part of Cancun, but the public pus will take you right there.

  • Stayed January 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
6 Thank KKwebster4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 20, 2013

I liked this hotel a lot. The car service from the airport was good. The reception was welcoming, the hotel lobby, restaurants, halls and grounds had an opulent feel. The room could use some updating but it was clean, nice bathroom and shower.

The gym was good, I took a couple of great yoga classes with Erica. Staff was very helpful and each yoga mat came with towels, water and a flower.

The beach was okay, unfortunately I went when there was a lot of rain and wind so I didn't get to enjoy it as much as I could. The pool was also okay but there was not enough seating. When I wanted to lounge by the pool, there was not one chair available.
The property is very family oriented with a lot of facilities dedicated to children.

The food was excellent! Breakfast was included with the room and the breakfast buffet had a great selection of fresh and tasty choices. The service was also excellent. As soon as you were seated, someone was there to pour your coffee or offer you juice. The guacamole was so good, as was the selection of fresh fruits.

I ate at one of the restaurants for dinner, I think it may have been The Club Grille. There was live jazz music and the food was again very impressive. I had the seared foie gras and duck breast/confit - simply divine! The silver service was quite grand with the servers bringing your main dish covered and simultaneously removing the lids.

In the evening there is a bar with live music where people can dance and hang out at night.

The best experience was dining at the beach with Casitas. The table was lit and covered with rose petals and lace. The service was friendly and the food was excellent! I had the tuna sashimi and the lobster - both were perfect. There was also a saxophonist serenading each cabana. I was also lucky enough to experience a full moon, which added to the ambience of the night. This is a must do experience.

I would recommend this hotel if you are visiting Cancun.

Room Tip: Arrange a beach dinner at Casitas.
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  • Stayed March 2013, traveled solo
    • Value
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Helpful?
5 Thank Alleycat1820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 18, 2013

The Ritz Carlton Cancun was wonderful. My husband and two friends of ours stayed at the Ritz in April for a short four day break. I was immediately impressed by the hotel's beauty and opulence. I was so impressed with the size and location (oceanview) of our suite. The breakfast buffet was delicious and the menu selection at the beachside grill was extensive. The hotel, including its pool and beach area, was pristine, inviting and comfortable. But what really set this hotel apart was its phenomenal customer service. The staff were friendly, helpful, professional and so clearly driven to exceed guest expectations, that our experience couldn't have been better. I have absolutely no hesitation in recommending this hotel to other travelers and we will definitely be returning soon ourselves!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HobokenNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stillwater, Oklahoma
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 14, 2013

Great hotel, great staff, very kid friendly. We were uneasy about letting our 4-year old daughter stay at the Kids Club one afternoon but the staff put us at ease. Food is amazing... no gripes about anything

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Behfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cancun

Property: The Ritz-Carlton, Cancun
Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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