The service in this hotel was excellent. My daughter and I spent a wonderful week - March 16 to 22nd and couldn't have been more pampered. We'd especially like to thank Blanca in the lobby lounge for fantastic service. She knew which margaritas we liked and sometimes we stopped in for tea later in the evening and she knew which kind of tea wanted. The beach service was also wonderful but unfortunately can't remember their names. We had dinner at the Chef's Table and highly recommend the experience. Not only was the food and wine delicious, but Chef Carlos Garcia and his cooks were so personable that we felt like we were being entertained in someone's house. A couple of negatives: the hotel could be updated as it's looking a little "tired". However, everything in it was very clean and comfortable. The beds were were so comfortable and housekeeping was good. There was some mold in the shower and there really could be a shelf for belongings in the bathroom. The beach and pool areas were fantastic. The ocean was rather rough but we can't control that. All in all, this was a fantastic trip. The hotel did arrange a wonderful day long trip to Chichen Itza and the cenotes. The tour guides and itinerary were great. We would definitely go back for another week.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun