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“Wonderful stay at the Ritz”

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The Ritz-Carlton, Cancun
Ranked #6 of 182 Hotels in Cancun
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful stay at the Ritz”
5 of 5 bubbles Reviewed January 11, 2013

We just got back from what may be the most relaxing vacation we have had with our kids.
What makes the Ritz Cancun so special is the staff. They go out of their way to help you.
The Ocean Front rooms are spacious and the beach is beautiful. The concierge staff went out of their way to plan excursions for our family that were memorable.
We are already planning on going back!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dhana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (489)
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Caracas, Venezuela
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

My experience was great. People in the hotel were kind and always there when they were needed. I do think they should consider renewing some aspects in order to be more modern without stoping to be the great Ritz. Good experience over all.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

This resort was so amazing that we just got back and signed up today for their rewards CC. I've stayed at a few other Ritz's and this definitelly lives up to the name/service/quality.
Beginnign w/ check in...we got there early ..at 10 AM (made the reservations the night before..as we made a last minute move to come there after shortening our terrible experiecne at the westin lagunamar) and expected them to take our bags and tell us to enjoy the pool etc until room was ready. No, instead, the lady at the front desk tells me that the room we were assigned was not ready..however, if she could get us into a different room at that time to an upgraded suite. We were like? umm...so your'e telling me we get to check in early IF we are willign to take an upgrade? HAHAH. And actually this feeling of being pampered lasted throughout our stay. Service was unbeleiveable.
Now of course everything at any ritz is pricey...but you get wha tyou pay for right?
We enjoyed some drinks/lunches at the poolside restaurant...which has amazing ocean views..
And..at night we took the bus down to a few diff restaurants. The Concierge, I can't remember her name? I think Yoko? She was soooo awesome. Aranged everything for us, and spent as much time as we wanted answering our many questions. They have menus from literally 100s of restaurants so that you can check it out before you go.
- Turn down service twice daily & plush amenities in the rooms
- Spa is amazing as well..
LOVE this place..I definitely want to come back. Perfect for a couple's fun/romantic vacay.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nora R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

The room rate of $700 plus per night is definitely not warranted. While nice, and the staff quite accommodating, there was nothing special about the accommodations themselves. Other hotels of this quality will have deluxe bathroom facilities, room for sitting etc. but this was a basic room, in the oceanfront category. The beach is nice and the pool area is nice but again, I would not rank this as a Deluxe 5-star property.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mommalisa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratham, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

I don't know what kind of kool aid they give the staff but whatever it is I want it. Theses guys are the friendliest hardest working people I've ever met. Make sure you meet Genaro at the pool restaurant.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank david y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

In the midst of the 5-mile Cancun beach is the Ritz Carlton. We booked three rooms, one on club level, for our family of 7. We were not disappointed. Highlights: club lounge (unusually good and works for breakfast, lunch and cocktails...even dinner if you are penny-pinching); service, particularly housekeeping and restaurants; beach access (direct, adjacent). Very few negatives: 1) insufficient hot tub space; the single hot tub was sometimes disgusting, with guests often ignoring signs not to eat while bathing, and full of children too young to be potty trained....undoubtedly contributing to the "heat".2) not enough outdoor eating opportunity for breakfast.

Room Tip: Book at least one room on Club level. You can upgrade the others in your group for a fee, and it'...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WrldtrvlrBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

The service is above & beyond, as you would expect at a Ritz-Carlton. The rooms were impeccably clean and very comfortable but certain parts of the hotel need to be updated. Mainly the foyers around the rooms were quite dated (older carpet, paint colors), the tv was old (80s, maybe 90s) and the rooms actually used keys, which I haven't seen in years. That being said, it's still a beautiful hotel, the restaurants are great, beautiful beaches & pools, but it's not quite like the Ritz Carltons in the US.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimber F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cancun

Property: The Ritz-Carlton, Cancun
Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun

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