I read many of the reviews before heading to the Ritz Cancun – thanks to those reviewers and I’ll try not to duplicate here.
Overall, the Ritz Cancun was terrific and we had a wonderful time. You certainly get what you pay for there, and you will pay. But what do you expect when you stay at a Ritz?
We were going to travel with another family from our town, but they heard that the beach was really limited due to storm activity and decided to switch to Rose Hall in Montego Bay at the last minute. I actually found the beach quite nice – about 60-75 feet deep with plenty of chairs, casitas, etc. If the beach was too deep, it makes getting to the water a pain anyway. The surf was quite rough but also fun to body surf, etc.
We booked two connecting rooms with ocean views and balconies, one for the kids and one for us. The rooms were relatively standard sized, but had all the Ritz extras like mattresses with thick pillow tops, quality furnishings, gourmet coffee makers, etc. The bathrooms were nicer than most hotels have, with marble finishing, separate shower and tub, two sinks, etc.
The service is where the Ritz Cancun really excelled. I mentioned to the hotel in advance that we were arriving on my wife’s birthday, and an excellent chocolate dessert was in the room upon our arrival with “happy birthday” in chocolate sauce on the plate, and a nice balloon. The hotel staff made an effort to learn your name and often used it when seeing you later around the resort. Each of the high-end restaurants (Fantino, Ocean Room) gave a rose to each of the ladies in our party upon leaving and sent a thank you note to the room the next day. There were many other terrific touches that I could mention, but I will get to the good tips/suggestions that might be helpful to you:
- The hotel can arrange transport to/from the airport. I would recommend it if you are travelling with a larger group and don’t want to deal with local transport.
- If you are a beach person, you can rent the wooden chairs with built-in covering to moderate the sun. If more than two people, then I recommend renting a beach casita. However, the casitas often book up during high season, so I reached out to the hotel in advance and reserved a casita for the week. All of the casitas were booked each day for the week we were there.
- The pool decks lose sun about 3 PM in the afternoon due to the hotel shadow. Try to get pool deck chairs closest to the beach as those have sun the longest. The chairs start to be “reserved” with books etc. at 6:30 AM, so be an early riser (or arrange with a nice tip the pool concierge the night(s) before!) if you want those chairs.
- Even though the hotel was booked during the week we were there, the restaurants were not that full because people seemed to go off-grounds at night. I would highly recommend Fantino, Casitas, and Ocean Room (?), but they are expensive relative to off-grounds alternatives. The restaurant staff seemed to really appreciate (and expect) reservations, but we didn’t have too much trouble even getting last minute reservations to the restaurants we wanted to visit.
- We did also reserve a casita for dinner one night (reserved in advance) and that was a great experience for me and my wife. It was very romantic and I would recommend it for non-kid dining. The food and service were great, as was the crashing ocean wave background.
- The Café Mexicana (?) was where all meals could be had and it was only breakfast option. It is set up as a buffet each day, but you can order off of the menu to save a few pesos, especially if you’re not a heavy eater and going to take advantage of the buffet.
Again, I would highly recommend the Ritz Cancun if you are looking for a beach vacation with great food and service (especially if you are escaping New England snow!).
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun