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Storyteller755445

Couples getaway

5.0 of 5 bubblesReviewed Aug 29, 2019
I would totally recommend this resort !! Everything was perfect from the staff to the complementary glass of champagne everything was great! The room was clean and just as pictured on the website ! Clean pool! Room service was great and inexpensive!! It’s far enough away from the party scene but close enough to get to! Food and kool shops are nearby and supermarket is across the way!! If i were you i would book NOW!!!!
Date of stay: August 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this review
Responded Aug 30, 2019
We are definitely pleased to read the very positive comments that you have provided us. We are glad that you enjoyed the great location in the heart of the hotel zone, the pool area, room service and of course the service provided by our staff! We thank you so much for recommending this resort
We look forward to welcome you in your next visit to Cancun!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (9,978)
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3,753 - 3,758 of 9,978 reviews
Reviewed August 27, 2019

This has been our perfect hotel for many years but many things have been declining and it needs to be brought back to its 5 diamond status. This hotel needs and update in many aspects to compete with modern views. For example, better entertainment and a change of ambiance music, it's just to mellow every single day. Staff aren't as friendly and accommodating as in the past. Older staff that we even know by their names havent change but many of the new staff simply dont make guest feel unique as in the past. The pool it's pretty but needs to be renovated too, many of its mosaics are falling apart. The music in the pool is always the same nothing different same monotony every day. Staff at the pool arent as helpful either I was there for almost 20 days and no one even offer to carry my towels and fixed my lounge bed or asked me if I wanted to order a drink. I had to look for my own spot and walk around to find a waiter. The tub and bathroom area in the rooms are rusted and old, the mirrors in the bathrooms are falling apart. We had to asked them to change the rugs because they were filthy nasty with old big spots. Some of the AC in some rooms arent working properly either so we had to request to be moved in the past. We had noticed these changes in the past years that we even thought the hotel was transferred to a new company. However, I think our complaints arent seen as constructive criticism and as a way to improve to your previous high standards obtained in the past.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank carolinaaaa2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded August 29, 2019

Thank you for loyalty, for choosing to stay with us for all these years and more over for taking the time to write such a sincere review. I would definitely bring your comments to our Director of Operations in order to address both staff training and the maintenance that guest-rooms and pool require, we have a maintenance program that is working to refresh our guest-rooms I believe it has not been enough.
As I mentioned before we do appreciate your time and suggestions.
Thank you,

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 27, 2019

My friends and I stayed here last week and had the absolute best time! The hotel is beautiful and all the staff are so friendly. At the pool we really loved Sofia and doing her “sexy sexy sexy like Sofia” Zumba. Some other favourites were jack and Miguel! These 3 made our time around the pool the MOST enjoyable part of our trip.

We can’t wait to stay here again, We’re planning our trip for next year already!

Date of stay: August 2019
Trip type: Traveled with friends
3  Thank Taylor S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded August 29, 2019

Thank you for your kind review on your experience with us. We're happy to know that you appreciated our warm Mexican hospitality; we feel that our staff does an amazing job highlighting it!
We look forward to welcoming you back next year!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 27, 2019 via mobile

We have stayed here 6 times, and no doubt we will be back. We have stayed at several other resorts, but you can't beat this place. First off, I have read some negative comments about the staff. I find it difficult to believe some of what I've read. From the doormen, restaurant staff, bar staff (Alfredo is our favorite), housekeeping, etc. Everyone is so polite and all you have to do is ask, and they will do everything possible to accommodate your request.

We stayed in a master suite on the club level. The suite is huge with an incredible patio. By staying on the club level this also entitled us to food from 7am till 7pm at various locations and drinks from 7am till 9pm. It also included 30 minute jet ski rental, 2 tickets to Isla Mujeres, a hydrotherapy treatment in the spa and transportation to the malls. A very good deal and I highly recommend it.

Last night we tried something we have never done before. Monday nights you can book a chefs table in the kitchen. The cost is an additional $150 per couple, worth every penny. We started with a cold berry soup, on to tomato bisque, seared tuna , filet mignon with blue cheese and dessert. I know that I’ve forgotten a couple of courses. Unlimited wine, soda and coffee. What an experience. Highly recommend it.

Already planning the next trip.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank TravelLover1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded August 27, 2019

Thank you for posting your review and for choosing to stay with us for 6 times! We are very pleased that your experience was simply amazing and that you were able to enjoy your suite, the Grand club level, hydrotherapy treatment, our recently launched The Chefs table and moreover the service provided by our staff.
It will be a great pleasure to welcome you again!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 27, 2019

Beautiful decor! Excellent Concierge service with Angelica and others. The bellmen, room service, housekeeping and front desk staff were gracious and eager to serve. Conference spaces were good. Ahhh...the breakfast buffet at Viña Del Mar was excellent! Our server Leonardo remembered exactly what we liked and offered our favorite foods and beverages. All the staff throughout the hotel and restaurants onsite were fantastic. I highly recommend this hotel for business meetings and family vacations.

Date of stay: August 2019
Trip type: Traveled on business
2  Thank Hope G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded August 27, 2019

Thank you for giving us the opportunity to host you at Grand Fiesta Americana Coral Beach Cancun and for sharing your experience with us about the great service provided by our staff. We're happy that you enjoyed the breakfast buffet at Viña del Mar and all our facilities. We take great pride in our resort and are happy to offer our guests something "special" when they visit. We appreciate your recommend.
We look forward to welcome you in a not so far future!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 22, 2019

Since there was no phone contact to make the reservation I had to use chat to do that and I specifically asked for the hotel being All Inclusive and I was confirmed that it was so I reserved for 8 days with promotion that 2 days was supposed to be free. When we checked in I was told by the front desk that the hotel wasn't all inclusive, I was so bummed and checked out after 2 days as the price was high enough to pay for the food separately. So we ended up paying very high for 2 days without the 4th day free plus paying for food. I considered it a rip off due to their own Chatting mistake on their own site.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank mehrnaz-SanDiego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdgarNovelo, Guest Service Manager at Grand Fiesta Americana Coral Beach, responded to this reviewResponded August 27, 2019

Thank you for your comments about your recent stay. Please accept our sincere apologies for not being able to meet your expectations about the service provided by our call-center. I would be grateful if you could share further details about this situation with us through private message, so we can improve our procedures.
We remain at your service.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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