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“Awesome Hotel”

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Grand Fiesta Americana Coral Beach Cancun
Ranked #9 of 175 Hotels in Cancun
Albuquerque, New Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Awesome Hotel”
Reviewed May 7, 2013

The Fiesta American is awesome, the staff are very helpful, the restaurants are amazing. We stayed in April but unfortunately we got a ground level room so we had no view whatsoever. The area around the hotel is awful all the buildings are falling apart, I would like to stay there again but the area around the hotel ruined everything, I will stick to Cabo San Lucas, but as far as the hotel is concerned it is great and very expensive.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank donavan04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,983 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Denver, CO
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed May 4, 2013

Overall we had a wonderful time at FAGC. My husband, 4-year-old daughter and I stayed there a full week, April 8-15. There are mostly pluses, and a few minuses to this property.
The best parts of the hotel:
- Rooms are large, clean, comfortable and have updated decor
- The views of the ocean are amazing
- Pools are large and beautiful - lots of plants and trees surround it giving it a lush feel
- For the most part, service is very good
- Value - the price we paid per night was more than reasonable
- Location is great
- The spa is A-M-A-Z-I-N-G!

The downsides to the hotel:
- The daily housekeeping service was not very good - with a 4 year old, we would occasionally have snacks in the room and although we'd clean up after ourselves I would notice later that there'd be some residue from a drinking cup, etc. on the table. That residue was on the table all week long - not once did the housekeepers clean the tables off. Had we had access to cleaning supplies we would have done it ourselves. Also, the housekeepers would often not come until later in the day (like between 2pm and 4pm) - well that's right when our daughter takes a nap during the day and some days we didn't get cleaning service until dinner time.
- We had lunch one day at Isla Contoy, which is next to the beach. It's a lovely restaurant, but our service was soooooo slow. There were not many people dining, and there seemed to be plenty of people working there (all of whom appeared busy), but regardless it took one hour to get our food!
- As other reviewers have noted, unless we went to the pool early in the day, it was impossible to find a lounge chair. We would normally have been just as happy lounging at the beach, BUT it's very, very windy down there and the sand whips up and pummels you. That is both annoying and painful at times. It also turned one of my drinks into a sandy mess :( They should really add more lounge chairs to the pool area - there's room for more, so why not?
- The food/restaurant prices are ridiculous expensive. We knew this going into it, but still. I think the hotel would be better off charging reasonable prices because people would order more and also have a better experience. We often went outside the hotel for dinner, which was not just less expensive but fun too.

With the resort being rated "5 stars" I felt it was okay pointing out the issues above. Had the resort been rated 3 or 4 stars, I might not have complained about these things.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Colo_Traveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 4, 2013

Everything about this resort was perfect. Service, room cleanliness, beachfront, atmosphere, and an excellent breakfast buffet. Because of its location the ocean tends to be more calm than the ocean fronts along other parts of the Hotel Zone. We would only stay here again during future visits to Cancun.

Room Tip: The ocean views are excellent. We stayed on the 8th floor.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JerseyShoreCouple_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Level Contributor
319 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 2, 2013

The hotel is located in the Hotel Zone in Cancun, has a beautiful beach and several pools. The rooms are OK, but need some improvement.
The restaurant La Joya is great, very good food and service with show at night. The Viña del Mar Restaurant is not. We only ate breakfast because the food is not good and expensive. When the food is great you do not mind, but when it is not you want to scream.
Another thing I did not like was that they charge you extra if you use the Gym. The hotel is not cheap, so why cannot be included ?
But all this we forgot when we used the Spa... what an experience. First, the place is huge, it was built and designed as Spa, not adapted. Second, they include in every treatment the "Hydrotherapy Service". This is it. Two hours before your treatment you can experience how an adult can be spoiled, wow. You will not regret an indoors afternoon in Cancun.

Room Tip: Ask for upper levels, have better view.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank azb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 30, 2013

I went to Fiesta Americana Grand Coral Resort for my 1st ann. with my wife, and I was very satisfied.

The resort is HUGE. You do not need to leave the resort and you will have a great time. The beach and pool both are fantastic. If you are into spa (my wife is), you will have a great time. The scene is breath taking. The resort is at a unique location in Cancun, near the tip of the lagoon. The staff were very friendly. I would certainly consider revisiting if I return to Cancun.

If you are into romantic dinners, go to Isla Contoy for a dinner at the beach. It is a buffet that includes a glass of wine. Using the $25 off coupon, I paid $56 plus tip for two.

One confusing thing was the price. All the food menu was in peso, but the spa pricing was in US dollars... The spa was a little pricey, but with coupons it is affordable and top notch service. My wife had an Asian foot massage that comes with spa.

My main complain would be that Wi-Fi is not free. I paid $25 for the entire stay, but this day and age, who pays for Wi-Fi? I read couple complains about the '600 dollar resort credit'. I found about only half of the coupon items are useful, but I understand this is a promotional offer. If you expect this coupon to cover all your expenses, you should look for an all inclusive resort and this place is not for you. I did some comparison shopping, and concluded this is a better deal than all inclusive deal, if you are not a heavy drinker/eater.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 30, 2013

We booked at the last minute and didn't have a lot of choices. We'd never been to Cancun and we chose Fiesta Americana Coral Beach based on photos and others' reviews. The photos don't lie. Great pools, a postcard beach and the best location. Plus, the staff was top notch. Friendly and helpful, especially the valet parking guys.

This is one of the more expensive hotels but it was worth it. The biggest problem is the cost of the hotel restaurants. If you have a family, you have to stick with the outdoor poolside/beachfront restaurant or the cafe. The beauty of this location is that you can walk to cheaper places (including McDonald's, Hard Rock Cafe and a couple local restaurants). You're not captive like you are at some of the other hotels where you need a taxi or rental car to escape.

There's a small (but expensive) mall and a Starbucks nearby and even an area of market stalls if you want to load up on souvenirs. The hotel is close to "ground zero" for the party crowd. Four or five loud dance clubs but you can't hear anything at the hotel. If you want surf, instead of the calm water at the hotel beach, it's a 100-yard walk to the public beach access.

As nice as the hotel was, I'm glad we decided to rent a car. The parking is free (just tips for the valets) and there's so much to do within a couple hours' drive. You can see a lot if you buy tours with transportation but you'll be spending a lot of time on the tour bus and you can't go places when you want. I decided two days before our trip to look into renting and was surprised at how reasonable it was. Maybe I was just lucky but Hotwire had cars for as little as 8 bucks a day (that's a tiny car...) We went with a "full size" car for $15/day (turned out to be a Jetta from Alamo). Even with the CDW ($11/day on-line in advance from Hotwire, not Alamo) and the mandatory Mexican Liability Insurance at Alamo ($13/day), the rental car was well worth it. You can always keep your options open by reserving the car on-line for the second part of your trip (you don't have to pay in advance) and taking a taxi to pick it up at the airport.

The next time we can afford to go back to Cancun, we'll be staying at the same place.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BayAreaVacator001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Springs, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2013

We spent 4 glorious days and 3 nights in this very nice resort. The spa is amazing! We felt like we had the place all to ourselves; no crowds. End of April is the best time to go! Sunny days, cool evenings, and the staff treats you incredibly well! The brunch is delicious!!! Luxury, comfort and white-glove treatment!

Room Tip: 8th floor- rooms 858 to 865 don't get sun all day long!!! You can feel the ocean breeze! wonderf...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Fiesta Americana Coral Beach Cancun

Property: Grand Fiesta Americana Coral Beach Cancun
Address: Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cancun
#6 Family Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#10 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Fiesta Americana Coral Beach Cancun 5*
Number of rooms: 602
Official Description (provided by the hotel):
This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more   less 
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Also Known As:
Fiesta Americana Grand Coral Beach Cancun Resort And Spa
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Grand Coral Beach Cancun
Fiesta American Cancun
Fiesta Americana Cancun Mexico

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