This was our first time going to Mexico and also our first time staying at an All-Inclusive resort. Upon arriving the building and grounds around are beautiful. Transportation was great (we went through Delta Vacations and it was all set up for us) The hotel is very open and airy with tall ceilings and lots of thatched roofs. We had a garden view room with a king bed but because they were out of the king bed rooms we got a free upgrade to an Ocean view - Wow! We were right in the middle of the building and could see the pools, bars, beach, ocean, it was amazing! The room was always clean, comfortable, fresh towels, bottled water and a great temperature. We left the sliding door open and the fan on, never used the air. The restaurants were all good - as was the buffet in the morning. Room Service and all drinks in your room are included too and you're not charged extra. The BEST was the lunchtime fish tacos at the bar/restaurant near the beach - great after a few drinks ;) There was a lot of variety for dinner choices, Mexican, Italian, Asian or the Buffet with lots of choices too. We heard people saying they made reservations but we never did and never had to wait. We like to try new things and the staff always made great recommendations about what was the best. The drinks were great - if you want a more top shelf liquor though make sure you ask for it, they have it but if you don't specify they won't use it. I strongly suggest bringing a stack of ones and tipping a dollar or two, without it you get good service but with it you get great service! And they work so hard and are so friendly you want to tip them. We met so many friendly guests staying there too, everyone there was there to have a good time and we did!
I have two small complaints and they really are small - the pool was pretty cold. We swam in the ocean most days, the waves were fun and the water was warm so we liked that better. Really the only time we were at the pool was the swim up bar which was okay to be knee deep but I wouldn't want to go in anymore. The other complaint was little to no music by the beach bars :( They had speakers and sometimes quietly played some outdated music but during the day we (and a lot of other guests said the same thing) would have liked some dance/party music to get people having more fun. Even at the beach bar which didn't serve food they could have had a boombox or something?
Other than that loved it! Would definitely go back! And talking to a lot of other people who had stayed at a lot of other resorts they said this was the best they had tried.
Also - try the Snorkeling/Jet boat excursion - you get a 2 seater boat and take about a 45 ride to a reef, snorkel and drive back - FUN!
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun