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Reviewed May 16, 2019

This is our second time visiting this resort, we liked it enough to return again! We stayed for 9 nights.

Clean rooms and the property is lovely.

Food:
We let our hostess know we were vegan and would be interested in having a vegan dessert of some sort... Miguel the dinner floor chef made sure there was something vegan available for us to eat and Manuel the dessert chef prepared something sweet for us each night... Excellent! Dorantes was always around to ensure we had a good meal. It is hard to eat vegan in heavily meat resorts but the dinner staff made sure we had good food, we really appreciated their efforts. Bravo!

Andy in the coffee shop, (morning shift) ... was so sweet, he made sure there was soy milk so that we could enjoy a latte... Thanks Andy, we appreciated this!

Shout out to Carlos evening dinner chef - friendly

Family friendly resort and I liked the fact the staff seemed happy working there, not a tense atmosphere and they were joking around with each other. It's nice knowing that staff are able to have fun too and not micromanaged to the point where it's uncomfortable for them.

We will be returning to this resort!

Aneesha

Date of stay: May 2019
3  Thank Ange1983
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PilarTapia, Gerente at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded May 17, 2019

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. It is very heartwarming to read that the staff played such a great part in making your stay memorable. I will personally extend your special comments to Miguel, Manuel, Jose Dorantes, Andy, and Chef Carlos and for their extraordinary performance.
Thank you very much for having chosen Fiesta Americana, we look forward to your return.

Regards,

Pilar Tapia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019

The hotel is very nice, with very good food and very good service, people are very gentil. It is more for families than for couples. There not too much attractions for children. For business is very good.

Date of stay: May 2019
  • Trip type: Traveled on business
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2  Thank Directora C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PilarTapia, Gerente at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded May 17, 2019

Thank you very much for taking the time to write a brief comment about your recent experience at Fiesta Americana Condesa Cancún. I am very happy to know that your experience was very enjoyable, comments like yours are a source of great motivation for us, as we see our hard work reflected in a satisfied visitor.
Looking forward to seeing you back soon.

Greetings,

Pilar Tapia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019

The hotel is beautiful and the level of customer service is consistently stellar! Every single employee makes you feel home and welcome, the level of attention to meet the tourist needs are amazingly ridiculously! There is a variety of food to eat and I can’t imahine ever considering staying somewhere else in Cancun! Employee Limber and Alberto In the buffet were the best!

Date of stay: May 2019
  • Trip type: Traveled with family
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1  Thank Geeteelujan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PilarTapia, Gerente at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded May 17, 2019

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. It is very heartwarming to read that the staff played such a great part in making your stay memorable. I will personally extend your special comments to Eladio, Javier for their extraordinary performance. Thank you very much for having chosen Fiesta Americana, we look forward to your return.

Regards,

Pilar Tapia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019

David Miranda was a great help and very friendly! He made the stay as if we have always been there. The staff was very friendly and welcoming. Treated us like royalty. The excursions were also very fun We will be back soon!

Date of stay: May 2019
  • Trip type: Traveled as a couple
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    • Service
1  Thank GrandTour37804899063
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PilarTapia, Gerente at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded May 17, 2019

Allow me to express my appreciation for taking the time to share your review about your recent stay with us.
We take pride in being able to provide our guests with memorable experiences and genuine caring service. David will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed.
Thank you again for all your kind comments we hope to have the pleasure of seeing you back soon.

Greetings,

Pilar Tapia
General Manager

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Reviewed May 16, 2019

There is no where else in Cancun we would go. Fiesta Americana is incredible. From the food, to the people, to the views, to the accommodations - absolutely THE BEST.

Food: Chef Josue, Chef Jonathan, Chef Verde, and our fantastic server, Juan Jose (aka JJ) are perfection. They strive to make you smile and cook you the most delicious food you have ever eaten!!! Our favorite is the mexican restaurant (and our hostess Guadalupe) and our second favorite restaurant is italian. We love Carlos at the Ceviche bar, and Jose Felix at the swim up bar (and he cycles in between there and the inside lobby bar.) Andres at mexican is a sweetheart and kept the tequila coming. Marii who sat us in the mornings for breakfast is such a love :)

Entertainment: Uri, Isabel, Joaquin, and Raul at the pool are great. Gabby is all smiles - and the water aerobics, guessing games, salsa lessons, and zumba are full of energy and tons of fun. We saw the magic show one night and we were AMAZED!

Fernanda is so sweet and does everything in her power to ensure your visit is absolutely perfect.

We love Fiesta Americana. We will be back next year. There is no other place we will go!!! Thank you for a wonderful time at our home away from home.

Room tip: Beach view with a deck is a must!
Date of stay: May 2019
  • Trip type: Traveled with friends
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1  Thank JeffsWife21807
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PilarTapia, Gerente at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded May 17, 2019

At Fiesta Americana Condesa it is always a pleasure to welcome back our dear guests and have an opportunity to make every stay even more enjoyable than the previous one. Thank you for your detailed review and the valuable comments you’ve provided in it. I have no doubt that it will be of great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. I will personally extend your special comments to Chef Josue, Chef Jonathan, Chef Verde, Juan Jose Guadalupe, Carlos, Jose, Felix, Andres, Mari, Uri, Isabel, Joaquin, Raul, Gabriela and Fernanda for their extraordinary performance.
Thank you very much for your loyalty, please believe that the most flattering compliment a guest can pay us is honoring us with their return.
We are looking forward to welcoming you back to your home away from home.

Warm Greeting,

Pilar Tapia
General Manager

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