we had a great time at FAC in cancun --visit from august 8-13 -- our second visit to the resort in 2 yrs -- staff was very friendly - Claudio(pool) and Ceaser (front desk) were great -- the staff was very friendly and we had a great time. Only issue we as was with travelocity who made an error on the reservation listing all the kids --total 6 -- for 2 families as infants. As a result we ended up paying 1000 dollars and 2700 dollars --for the 2 families extra when checking in. We spoke to travelocity regarding the problem and they assured us we will be reimbursed regarding their error which occured due to an upgrade of their system. To this day we have not been reimbursed and they are dragging their feet with very poor service despite us submitting all the necessary paper work they have requested.
Despite our issues with travelocity -- we had a great time at the resort and would certainly recommend others to FAC.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun