This is our first time in Cancun and we had a great experience with this hotel overall. The friendly people is what makes this hotel stand out I guess. The hotel is relatively small and the rooms are average, but we booked an oceanview room and the view from the room is great! Next time we come back we will book an oceanfront room and I am sure it will be worth it. The property is so close to the beach and the beach is beautiful! A little rocky but we went a little further to the ocean and the sands are soft. The food in the restaurants are above average and there are always plenty of choices in the buffet Kalmia and Kambu. The Italian restaurant is great except for the wait. The food in the seafood restaurant - La Ceviccheria is our favorate. It only opens for lunch and we ate there two days in a row. The fried grouper was sooooo delicious - my husband is not a seafood person but he ordered it twice. The fish taco was great! The seafood cevicheria was very fresh as well. We love the 2-level pools and swam there every morning. The ocean view from the pool is spetacular! The staff in this hotel is very friendly, especially those in Kalmia, Kambu, and La Cevicheria. The staff in the towl station and the beach are very nice as well. The cleaning people are great - they clean the rooms twice per day and refill the fridge frequent. We had no problem asking for extra water, towel, and shower supplies. Some complaint we had were 1) we arrived at 12:30 and our rooms were not ready till 3:00 pm, we requested one room with kings size bed and was told that the hotel was full. 2) there is no air conditioning in the lobby and was very hot and humid. 3) some travel agency people tried to sell stuff in the lobby. 4) the hotel next to our tower played very loud music every afternoon. Overall we had great experience with this hotel for the value and we recommend this hotel.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun