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“Isidrio is the man!”

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Fiesta Americana Condesa Cancun All Inclusive
Ranked #15 of 175 Hotels in Cancun
GreenLeadersGold level
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Isidrio is the man!”
Reviewed July 15, 2013

The hotel was excellente!!
Isidrio was amazing throughout the trip- he made us feel like royalty and was always at our beck and call. Great food, drinks galore and the wonderful tortugas that make the beautiful trek to shore to lay their eggs at night ( shhhh! be very quiet and please no camera flashes). Parasailing and jet sking are a must!!! El mexicano restaurant was the restaurant of choice for us two nights in a row- though we were not able to try the italian restaurant. Do yourself a favor and pay a visit to this great all-inclusive and don't forget to look out for Isidrio and give him an awesome tip- he will make it all worth while!!!

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank NeyJr23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, July 22, 2013
Thank you so much for this review, and especially for your kind words about our greatest asset: the Fiesta Americana Condesa Cancun staff, I have already passed my congratulations to Isidro for such exceptional service.

We are looking forward to welcoming you back very soon.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,804)
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English first
Buffalo Grove, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

Overall, the staff of the hotel and the facilities were very close to being excellent. The hotel itself was well maintained. The desk crew and concierge were more than helpful in providing any services that were needed. The security staff was attentive and helpful in assisting my wife with handicapped needs.

We especially want to commend the service and attentiveness we received from one of the wait staff - Rene Moo. Rene was our every morning breakfast server in Kamba. We went there specifically because of Rene and sat at the same table each morning. My wife, who was in a wheelchair, was even assisted up the hill by Rene to get her back to the elevators ... certainly above and beyond the call of duty! He should be commended by the hotel for his outstanding service.

Room Tip: Be sure to reconfirm your room accommodations. We requested king and got 2 queens.
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  • Stayed July 2013, traveled with family
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Helpful?
2 Thank SStreske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, July 18, 2013
Thank you for sharing your experience with the TripAdvisor readers, it’s always nice to know we have met your expectations with the quality of the food and specially the great service provided by our staff. I have already passed my congratulations to Rene for the exceptional service provided to you.

We really appreciate your review and recommendations, we are looking forward to your next visit.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2013

we have super good time in facc thk mr kirwan and all employees everything is wonderful food drinks no watered super good, entertainment was good , Daniel , Dany, hector Daniel and the lady im forgot her name curly hair ,lobby bar good felix martin and every body work in there always check if you need something,my specials thks to JJ,sahari ,andres,manuel ,alberto ,Francisco, Susana,efrain,victor, wendy,misael ,luis henry ,the ladies clean the room super clean they do 2 time in the day .I recommended this hotel we come back again next years thk again still doing grat job.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank aleida n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 14, 2013

Rooms:
We had a garden room and we looks right out to the pool area. Great view with a king size bed.

Food:
Food was very good. The best was the Italian, the Mexican was good too.

Overall, it was a great experience, the pool is nice, the beach is perfect, and best of all, the staff treats you very well and makes you feel special. When we arrived to the last minutes spent at the hotel we received incredible service, there is nothing we can complain about. It was a constant 5 star service overall.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank ryanfred32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, July 18, 2013
Thank you for sharing your comments. We are happy to know that your stay at Fiesta Americana Condesa Cancun was excellent and met with your expectations.

We are looking forward to welcoming you back to our beautiful hotel.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ALHAMBRA
1 review
Reviewed July 14, 2013

Everything is just wonderful about this hotel that I decided to vacation there for 10 nights.The restaurants, the drinks, the pool, the beautiful beach and the nightly shows are fantastic!! The wonderful staff and employees throughout the hotel give you their utmost respect and attention. I like to commend one of your waiters, Victor Mateos Reyes, a extraordinary individual, who served us in a quick and professional manner. Employees like him made our vacation a delightful experience!!! Plan on going back next year!!!!

  • Stayed June 2013, traveled with friends
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Helpful?
Thank RITARAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, July 18, 2013
Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with the quality of the food and our outstanding service. We strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day.

Thank you again for all your kind comments, we all are looking forward to welcome you back soon.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellbrook, Ohio
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2013

Stayed here June 16-21 with some great friends to help my wife and I celebrate our 20th wedding anniversary. We couldn't have ask for much better. The ONLY two complaints we had were the air conditioning and the wifi. They tried to fix the a/c 4 different times but it never got below 77 degrees. The wifi signal was weak and sometimes completely missing in our room. In the end, we didn't come to Cancun to spend time in the room and we could always go down to the lobby to get wifi signal. The staff was so very friendly and helpful. They were constantly cleaning and keeping the resort at its best. The food was always great. Francisco and Cesna were the best! They helped to make our 20th UNFORGETTABLE! Cesna even brought us a special desert the evening of our 20th.

We were very lucky in our timing because we were able to watch sea turtles lay eggs every night. This was the only resort we could see that helped to protect them while laying the eggs. They had at least one dedicated employee out on the beach protecting the turtles. Down the beach in both directions, we saw people harassing the turtles but they were 'safe' on the Condessa beach.

We've been back for a month now and we're still telling everyone about the experience. This will be hard to top for our 30th.

Thank You Fiesta Americana Condessa
and
Thanks Team W!

Room Tip: The rooms viewing the lagoon have great sunsets.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
2 Thank ej r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, July 18, 2013
Please allow me to express my sincere gratefulness for sharing with us this generous comments about our staff and our services. All of us at Fiesta Americana Condesa Cancun are truly grateful for the honor you gave us to be a host of such a special time as your 20th Wedding Anniversary, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.

I am happy to learn from this review that you were pleased with our restaurants and especially that our staff made a difference providing excellent service.

Thank you for your recommendations, we are looking forward to welcoming you back.

Warmest regards,
John Kirwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 14, 2013

just got back , went here 22 years ago for honeymoon, not all inclusive then, we got a free upgrade and ended up with the same room we had 22 years ago, what are the odds of that? the moon tower overlooks the pool and ocean. the ac in room was good but everything seem moist, i had left a pill on the table and in the morning went to pick it up and is dissolved in my fingers. the staff worked very hard to keep everyone happy, no complaints at all. the seafood tacos were really good and i am not a big fan of seafood. the breakfast buffet was good, got a little old by the end of the week, the italian was the best, mexican was good, asian was good we went to the italian twice, thought it would be a problem with no reservations but it was no big deal never had to wait. entertainment was typical but ok, the beach was better than we expected, water was great no rocks, they should have more shade closer to the water, the huts near the wall were very hot, got no air flow. all in all we were very happy to visit again, thanks to the staff for all their hard work

Room Tip: the moon tower is close to pool, beach and good view
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pegar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Property: Fiesta Americana Condesa Cancun All Inclusive
Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Business Hotel in Cancun
#14 Spa Hotel in Cancun
#14 Top resorts Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

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