We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing vacation at a great resort!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Fiesta Americana Condesa Cancun All Inclusive
Ranked #13 of 176 Hotels in Cancun
GreenLeadersGold level
Reviewed July 14, 2013

Rooms:
We had a garden room and we looks right out to the pool area. Great view with a king size bed.

Food:
Food was very good. The best was the Italian, the Mexican was good too.

Overall, it was a great experience, the pool is nice, the beach is perfect, and best of all, the staff treats you very well and makes you feel special. When we arrived to the last minutes spent at the hotel we received incredible service, there is nothing we can complain about. It was a constant 5 star service overall.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ryanfred32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded July 18, 2013

Thank you for sharing your comments. We are happy to know that your stay at Fiesta Americana Condesa Cancun was excellent and met with your expectations.

We are looking forward to welcoming you back to our beautiful hotel.

Warmest regards,
John Kirwan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (8,400)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,845 - 3,851 of 8,400 reviews

Reviewed July 14, 2013

Everything is just wonderful about this hotel that I decided to vacation there for 10 nights.The restaurants, the drinks, the pool, the beautiful beach and the nightly shows are fantastic!! The wonderful staff and employees throughout the hotel give you their utmost respect and attention. I like to commend one of your waiters, Victor Mateos Reyes, a extraordinary individual, who served us in a quick and professional manner. Employees like him made our vacation a delightful experience!!! Plan on going back next year!!!!

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RITARAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded July 18, 2013

Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with the quality of the food and our outstanding service. We strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day.

Thank you again for all your kind comments, we all are looking forward to welcome you back soon.

Warmest regards,
John Kirwan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Stayed here June 16-21 with some great friends to help my wife and I celebrate our 20th wedding anniversary. We couldn't have ask for much better. The ONLY two complaints we had were the air conditioning and the wifi. They tried to fix the a/c 4 different times but it never got below 77 degrees. The wifi signal was weak and sometimes completely missing in our room. In the end, we didn't come to Cancun to spend time in the room and we could always go down to the lobby to get wifi signal. The staff was so very friendly and helpful. They were constantly cleaning and keeping the resort at its best. The food was always great. Francisco and Cesna were the best! They helped to make our 20th UNFORGETTABLE! Cesna even brought us a special desert the evening of our 20th.

We were very lucky in our timing because we were able to watch sea turtles lay eggs every night. This was the only resort we could see that helped to protect them while laying the eggs. They had at least one dedicated employee out on the beach protecting the turtles. Down the beach in both directions, we saw people harassing the turtles but they were 'safe' on the Condessa beach.

We've been back for a month now and we're still telling everyone about the experience. This will be hard to top for our 30th.

Thank You Fiesta Americana Condessa
and
Thanks Team W!

Room Tip: The rooms viewing the lagoon have great sunsets.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ej r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded July 18, 2013

Please allow me to express my sincere gratefulness for sharing with us this generous comments about our staff and our services. All of us at Fiesta Americana Condesa Cancun are truly grateful for the honor you gave us to be a host of such a special time as your 20th Wedding Anniversary, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.

I am happy to learn from this review that you were pleased with our restaurants and especially that our staff made a difference providing excellent service.

Thank you for your recommendations, we are looking forward to welcoming you back.

Warmest regards,
John Kirwan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

just got back , went here 22 years ago for honeymoon, not all inclusive then, we got a free upgrade and ended up with the same room we had 22 years ago, what are the odds of that? the moon tower overlooks the pool and ocean. the ac in room was good but everything seem moist, i had left a pill on the table and in the morning went to pick it up and is dissolved in my fingers. the staff worked very hard to keep everyone happy, no complaints at all. the seafood tacos were really good and i am not a big fan of seafood. the breakfast buffet was good, got a little old by the end of the week, the italian was the best, mexican was good, asian was good we went to the italian twice, thought it would be a problem with no reservations but it was no big deal never had to wait. entertainment was typical but ok, the beach was better than we expected, water was great no rocks, they should have more shade closer to the water, the huts near the wall were very hot, got no air flow. all in all we were very happy to visit again, thanks to the staff for all their hard work

Room Tip: the moon tower is close to pool, beach and good view
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pegar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

We truly had the time of our lives. From the moment you arrive, until the moment you leave they give you 5 star service. Plus there is so much to choose from. Not only do they have some of the best places in the world to eat, they also cook out by the pool everyday, have room service(where they actually come into the room and serve the meal!), and they have shows in their beautiful ballroom that has the best food I have ever had. If you stay here, I promise you will be on a strict diet when you come home. I traveled with my husband, and three kids ages 12,10,and 2. There was something for each one of them to do, and eat. The staff truly make sure you have a perfect vacation. I was a little worried at first because some of the reviews made the place sound kind of old and ran down. I am not sure how anyone could possibly think that. It is breathtaking from the moment you walk in. If you are lucky enough to be there when they have their Mexican dinner and show in the ballroom, I can promise you , you will have the best food and entertainment Mexico has to offer. Thank you Fiesta Americana for a perfect vacation.

Room Tip: Pay to upgrade to ocean front! The view is perfect!!!
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jaimie W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded July 18, 2013

Thank you very much for sharing your review, it's our pleasure to know that we met your expectations with the quality of the food and our outstanding service. It is the greatest compliment for us, when, after spending their vacation at Fiesta Americana Condesa Cancun, our guests desire to return to our resort.

We are looking forward of having the honor of being your hosts again.

Warmest regards,
John Kirwan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

My boyfriend and I just got back from this hotel last night. Wonderful experience.

Food:
Our favorite was the Italian, best service and best food, the Mexican was good also, the buffet had healthy choices and offered a variety of things each day. I was very impressed.

Nightlife: Honestly after the excursions, and being in the sun all day we were so exhausted and went to bed kinda early.

Rooms: Originally we had the lagoon view and asked for the king bed but got two doubles. The next day they said were all booked for kings which was unfortunate since thats what we asked for but we upgraded to the ocean view. It was totally worth the extra money. We had a view of the pool and ocean. I couldn't be happier. Our room was 376, in the sun tower. For us, it was perfect.

Service: The staff is very nice and attentive. You don't feel like another number. They make you feel special and you can tell that they really like their job. Francisco at the Italian restaurant is very sweet, and Jose at the pool was very helpful. The staff goes out of there way to make you happy.

Tips: Bring cash. The staff works hard and they deserve tips.
Upgrade to the ocean view. It is totally worth the extra money. The only thing we would do different is NOT take the bus tours to Xel-Ha and Cozymel. It takes sooo long, they have no time concept, and we would've saved so much time just to get a rental car.

Overall, it was a great experience, the pool is nice, the beach is perfect, and best of all, the staff treats you very well and makes you feel special.

Room Tip: upgrade to ocean view
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

My husband, daughter (9 years), and I stayed at this resort June 29-July 6. We received a free room upgrade to a room that overlooked the pool and coast, which we were really happy about. We found the rooms to be mostly satisfactory. They were clean and spacious, but there seemed to be a moisture problem, the beds were somewhat small and very hard, and my husband found the room to be a bit too warm. The food and service at the resort was very good overall. The entertainment staff worked really hard each day, and we had fun at each of the activities and shows we attended. The grounds were maintained well and the pool looked nice, but there was a lot of debris in the water that was kind of gross.

The one thing we were unhappy about was that there are vacation club salesmen working at the resort. It seems as though they are aware of how guests made reservations based on the bracelets given out at check-in (you need them for the all-inclusive). We were approached more than once about going to a presentation, and because they are dressed just like every other employee, it made us fearful to ask anyone for information.

One of the biggest highlights of the trip was that in the evening sea turtles come up onto the beach and lay their eggs. The resort participates in a preservation program, so the eggs are collected and placed in a secured area on the beach. We saw turtles three different nights, and even got to hold a turtle egg! It was such a great experience, and it was FREE!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jamie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded July 18, 2013

Thank you very much for taking time and sharing your experience with us. I am very pleased to read your positive feedback in relation to our restaurants, staff and activities. At Fiesta Americana Condesa Cancun we strive to provide the best experience on the quality of the food and the service and your feedback provides valuable information to support our continuous improvement efforts. I assure you that all your suggestions were taken into consideration, thank you once again for taking time to give us your opinion.

We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement.

Warmest regards,
John Kirwan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
4.2 mi away
Grand Fiesta Americana Coral Beach Cancun
0.4 mi away
Marriott Cancun Resort
Marriott Cancun Resort
#14 of 176 in Cancun
4,101 reviews
0.2 mi away
Paradisus Cancun
Paradisus Cancun
#24 of 176 in Cancun
9,756 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 176 in Cancun
10,251 reviews
1.9 mi away
Live Aqua Beach Resort Cancun
0.7 mi away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices

Been to Fiesta Americana Condesa Cancun All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 Business Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 Spa Hotel in Cancun
#13 On the Beach Hotel in Cancun
Price Range: $249 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Hotwire, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Fiesta Americana Condesa Cancun All Inclusive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing