I really enjoyed my stay at this resort. It is very clean and well maintained. Check in was smooth and efficient. Lucia at the front desk was the BEST and deserves special recognition. I was never confronted about a timeshare or bothered by anyone during my stay. I had a double room (because I was staying with my teenage son) on the 5th floor and my view of the pool and ocean was amazing! I enjoyed standing on the balcony and watching the parasailers. Housekeeping did an outstanding job, even decorating for my birthday and bringing special treats. We always had plenty of clean towels and a stocked fridge.
I thought the food was good, not great, but my expectations of all inclusive food are pretty low. We ordered room service a few times and were impressed with the timing and quality. The waitstaff on the beach and around the pools was good. I never had to wait too long if there was something I needed. No one really stood out as exceptional, but my needs were met. If I had one complaint, it is that there is only one bar open at night, unless you are watching a show in the theater. It would be nice to keep a bar open outside so everyone isn't crowded around the lobby bar. Those bartenders were very overworked and sometimes it would be 3 people deep just to order a drink.
I did a massage in the hotel spa and it is a real treat, if you can afford it. You can use the facilities the whole day of your service and the sauna, hottub, atmosphere were all top notch. The service there was above and beyond... outstanding!
This hotel is in a great location and was an easy bus ride to and from the hotspots like Coco Bongo and Senior Frogs. Don't know why anyone would take a cab. The bus is $1 and was very safe and quick. We just told the driver where we wanted to go and he made sure to stop for us.
We did a couple of excursions - Discover Scuba with Nautilus Diving and a day trip to Isla Mujeres. I booked both on my own and will write reviews for those separately.
Overall, we had a great stay and would not hesitate to make a return trip.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun