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“Can't wait to go back!!!!!!!!!”

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Fiesta Americana Condesa Cancun All Inclusive
Ranked #13 of 177 Hotels in Cancun
GreenLeadersGold level
Reviewed January 15, 2013

On of the BEST stays I've ever had. The hotel was more than what I had expected Service and cleaness was top notch and I've traveld abroad alot. From the restaurants to the bars to the pool staff and the housekeeping, everyone went above and beyond!!! I especially want to thank our little "Hispanic Tom Cruise" bartender JONATHAN at Tapas.....He really made us feel VIP. The spa massage was so realxing and tranquil and Alberto from the Mexican restaurant really put forth the extra effort in so may ways. Wel will DEFINITELY be back !!!!! Thank you FACC you were all so worht it!!

Room Tip: Although we had a garden view we still had a nice view of the ocean....so worth it!
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  • Stayed: January 2013, traveled as a couple
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7  Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,209 - 4,215 of 8,238 reviews

Reviewed January 15, 2013

Traveled with my then fiance last year around spring break time.
Good value. Drinks are much better and flows quicker if you tip. Tip and you shall recieve exceptional service.
Beach can be cleaner. Biggest plus is you do not need reservation for a la carte resturants. Must try the Italian Restaurant. Just a short bus ride to downtown Cancun.
Must try to fish taco - very delicious. Swim up bar gets too crowded. This is a family resort so do expect kids running around every where.
Overall good value.

  • Stayed: June 2012, traveled as a couple
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5  Thank MahabNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

Loved the room. Great view of the ocean even though our package said our room was a garden view room. Great housekeeping. All the restaurants offered different kinds of food. Great for "restaurant hopping". Great service everywhere I went. Spa was extra money, but it was worth it. Easy access to aquaworld where you can do many activities like jungle tour where you drive your own speed boat, snorkeling, parasailing, etc. It only takes less than 5 minutes to walk to aquaworld from the hotel. Hotel itself looks great! All facilities were well kept. Had the most amazing first time in Cancun. The traveling agencies we used all came to the hotel to pick us up.
The entertainment/shows were so-so. It was a little poorly produced.

Room Tip: get a garden view because you can also get an ocean view from the balcony.
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  • Stayed: January 2013, traveled as a couple
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11  Thank fiveyears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded January 29, 2013

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be, thank you for letting us know how memorable and special was your staying with us.

It will be an honor to have you as our guest again, please do not hesitate to contact us if you require any assistance for your next stay.

Warmest regards,
John Kirwan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013

This was our 6th trip to Cancun. We always stay at a 4 star or better resort & always try somewhere that we haven't been before. We have stayed at some really nice resorts. We were very impressed with ALL the staff at the hotel. We were impressed with the service, the rooms, the food & the spa. The Mexican & Italian restaurants on site are fabulous! The spa was fantastic! Carolina at the front desk was so nice & helpful in every way. Carolina & Viridrana gave us a lot of good tips on how to go about riding the ferry to Isla Mujeres. Manul Felipe was our waiter in the restaurant & took great care of us. ALL the bartenders were friendly & acted like we were family. We can't wait to go back to the Condesa this spring. YES, we will stay there again! We loved it that much! I can't think of ANY bad experience what so over the entire time we stayed. Thanks for such a AWESOME time staff!

  • Stayed: December 2012
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1  Thank DelitaBeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

This was our first trip to FACC after many other visits to resorts from Cancun to Tulum. We have visited Nuevo Vallarta and Puerto Vallarta our last ten trips and wanted to spend a few days at some place we had not been to before. We read countless reviews and finally decided on Fiesta American Condesa. We are extremely happy with this decision as we had a fantastic vacation.

We had requested a king bed as well as a balcony and they definitely honored our request, and then some. The room was very nice with a gorgeous view as well. As others have said, the bathroom area was a bit small but was never a problem at all. The room had a safe, blow dryer and other amenities. The maid came in daily and did a fantastic job. Towels were replaced daily as well as face towels. The mini refrigerator was re-stocked each day with plenty of bottled water. We never had to ask for a thing.

We ate at each of the restaurants and the food was exceptional. We enjoyed each, but the Italian (Rosato) and the Mexican (El Mexicano) were our favorites. The service at all of the restaurants was great. If you go to the buffet restaurant (Kalmia) for breakfast you must ask to sit in Juan Jose Hernandez’s section. The guy is awesome. Ask him to sing for you as it was one of the highlights of our trip.

As many others have noted in their reviews, the customer service here is outstanding and much better than nearly every other resort we have been to. They really go out of their way to make sure you totally enjoy your vacation.

The grounds are beautiful, the pools are clean and refreshing and the beach and ocean are to die for. We really enjoyed the layout at this resort compared to most of the others we have been to. There are so many choices on where to sit out for the day; the beach by the ocean or the beach under an umbrella, up by the pools overlooking the ocean or in the grass overlooking. A server will come around with a platter of some kind of snack each day by the pools, a different one each day. The servers by the pools and the beach were awesome, particularly Jose. There are so many choice of where to eat each day and they were all great.

We will definitely return to FACC and highly recommend this resort. Senor Kirwan, you are to be congratulated for such a wonderful job you have done with the resort as well as the top notch employees you have assembled here. It’s clear to us why Fiesta Americana Condesa is ranked in the top 7 percent of Cancun hotels. See you soon!

Room Tip: Room 478 is in the Sun Tower and has one of the largest balconies as well as an awesome view.
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  • Stayed: January 2013, traveled as a couple
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5  Thank RideredColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded January 29, 2013

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubt that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff, service, food and general relaxing atmosphere, which we try to provide to our guests.

We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you.

Warmest regards,
John Kirwan

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Reviewed January 13, 2013

We had the most enjoyable stay at Fiesta Americana Condesa in Cancun! What a beautiful resort with the kindest staff that you'll find in Cancun!!
Gabriella, the concierge, was so kind to us and helped us to create the perfect relaxing weekend for us! The food in each and every one of the restaurants was excellent, in both taste and presentation. A wide variety of places to eat and drink! Great location situated on the beautiful, wide beach with many fun activities throught the day!
Our room was absolutely beautiful! Every creature comfort that you could imagine, including WiFi. Centrally located on the Beach Hotel area, so it's easy to get to anything....but we didn't really want to leave the hotel.
They have a great staff that will go out of their way to make you feel very welcome.
We definetly look forward to going back to visit the Fiesta Americana Condesa for future vacations!

  • Stayed: January 2013, traveled as a couple
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5  Thank JetBlueJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

Booked through Expedia. I traveled alone for rest & relaxation. I am a Business Consultant and spend 90+ nights per year in hotels, for over 20 years, so I have been to low budget to high end hotels.

This is a beautiful property, it is not far from your room to the common areas, pools, beach, unlike some other jumbo resorts. All throughout, there is beautiful music playing everywhere - from fun pop to cool, chill music. Everywhere you turn, there are staff, catering to your every whim.

The staff is superb. Everyone is so friendly & helpful, very kind. I feel it is the superb level of service that would make me return. I cannot say enough. From the tapas bar man to the spa staff to the doormen & room attendants, first class all the way with regards to attitude and catering to details.

If you are looking to recharge your batteries - this is the place! They will bring you cocktails on the beach - and not boring ones - they will bring champagne, mudslides, mimosas, ... How wonderful! The Cevicheria, near the pools & beach, serves cocktails & excellent seafood - I had a shrimp cocktail & scallops ceviche with Strawberry Daquiris, just a few feet from my beach chairs. I really enjoyed the buffets, which were open constantly, excellent to accomodate my lazy schedule. The spa was fantastic - every treatment includes the hydrotherapy. So beautiful & relaxing. My best was a 80 min massage with LuLu.

I would say to tip everyone that brings you drinks, takes care of you, at least, a few dollars. I gave my room attendant $20 at the end of the week. I tipped 20% for all spa services. The service is superb and staff should be rewarded.

Not a lot of intense nightlife, and that is what I wanted, I just wanted to chill out, relax, have a few drinks, recharge.

I loved it! And will return!

  • Stayed: January 2013, traveled solo
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9  Thank swannee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this reviewResponded January 29, 2013

Thank you very much for sharing your review and especially for your kind comments about our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. We strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission.

We really appreciate your review and we hope that we will have an opportunity to welcome you back in the near future.

Warmest regards,
John Kirwan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 Business Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Spa Hotel in Cancun
Price Range: $299 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

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