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“Perfect balance of everything” 5 of 5 bubbles
Review of Fiesta Americana Condesa Cancun All Inclusive

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Fiesta Americana Condesa Cancun All Inclusive
Ranked #20 of 181 Hotels in Cancun
GreenLeadersGold level
Longport, New Jersey
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Perfect balance of everything”
5 of 5 bubbles Reviewed January 10, 2013

This resort has it all-luxury (esp. oceanfront suite), energy, great layout, tropical surroundings, yummy food (from one who knows food :), friendliest staff around- very genuine too. I took my 2 daughters (in their 20's). tough to find a happy balance of activities when you are talking 2 different generations- well, i found perfection here. Italian restaurant was excellent with the Mexican taking a very close second. Had a breathtaking view of sunrise from our oceanfront- (literally) balcony. So worth it to spoil yourself with this room- WOW! We did the spa for massages (ask for Vicki)-she was excellente! Elijia (elijio- not sure) in the italian restaurant- perfecto service! Wonderful open flowing lobby with fun big bar and cafe for after dinner cappucinno. Most of all, very involved and dedicated guest services manager FREDDY. FACC very lucky to have this young man-he is a gem. also hats off to Gabriella-concierge check in. I felt welcome before i even sat down for my chk. in. Can't say enough. So Thank You FACC!

Room Tip: Like I said, Go Oceanfront VIP suite- not that much more in price and the sunrise view is still with...
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  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nametab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,752)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cuyahoga Falls, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

My husband and I traveled to Cancun for our first time with another couple and stayed at the Fiesta Amerciana Condesa on January 3-7th. It was just a wonderful experience. The resort was so beautiful, very well maintained, and a great size (not too big, not too small). The staff were all very nice and helpful. The bartenders were funny and attentive, who doesn't love Niemas? I would love to return to this resort but with so many others to see we might have to try a few others. I still recommend it to anyone who asks and will have a hard time not comparing it to the next trip. I enjoyed the views, the food, the drinks, everything! (The bed was extremely hard but we were so exhausted that I slept okay anyway)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, January 19, 2013
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your first visit to Fiesta Americana Condesa Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices, the drinks and serenity of the environment.

Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back soon.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queretaro City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 10, 2013

Although we had only booked a room with "ocean view" and not "ocean front", they gave us the latter and better room at no extra charge b/c the other did not really have an ocean view.
Great experience - we loved it!

Room Tip: Room with "ocean front" have the best view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stefan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

This hotel was beautiful, clean, and the stay couldn't be better. Gorgeous beach, attentive staff, great food, good drinks.......The list goes on. We also loved the short drive from the airport to the resort. We really loved the italian restaraunt, (men, make sure you wear a collared shirt when you go there), all the other restaraunts were great too. My husband and I have been to several all inclusives in the past 8 years and have consistently been disappointed with the food. The Fiesta Americana Condesa's food did not disappoint. We loved all of the food. An expresso Martini at the lobby bar became a nightly ritual for me before going to our room to bed. So delicious. We LOVED the fist tacos by the beach for lunch. We had a garden view room, which although the view was lacking, it was worth it to us to save hundreds of dollars and back out of the ocean view/front room. Afterall, we were hardly in the room, except at night. If you are going back and forth between resorts, stop now, and book the Fiesta Americana Condesa! You will be happy you did. :)

Room Tip: Garden view rooms are quiet and cheaper.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank KBatesWarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, January 19, 2013
We are completely honored to read that your first visit to Fiesta Americana Condesa Cancun was enjoyable and met your expectations. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my staff as they continue to improve our personalized service.

We are looking forward to having you as our guests again and make every effort to exceed your expectations.

Warmest regards,
John Kirwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

I came with family and friends during Christmas of 2011 and I have to say this is one of the most fantastic resorts on the Cancun strip. From the friendly staff to the excellent restaurants and the swim up bar in one of the many pools, I was overwhelmed by the offerings and the number of activities available to patrons. The rooms were clean, the beach was a stone throw away, and some of the most beautiful pools I have ever seen. The all-inclusive deal is really all inclusive. There is no reason to ever leave the resort when you're in Cancun. The food, the drinks, and the activities are sufficient to keep a family entertained for a whole week!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jeff Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san jose, ca
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

We just spent a week at this resort from Dec 28, 2012 to Jan 4, 2013 and had a fabulous time. All of the staff are super friendly and act like they are happy to have you in their resort. The food and drinks were great and we enjoyed it all. The New Years Eve party they through was lots of fun for both the adults and teens in our group. We would highly recommend this resort for people with teenagers. The Teen Club was a lot of fun for our teenage son and was a great way for him to meet and socialize with other kids his age. I used the workout room each day and it was super clean, with great equipment. I travel a lot all over the world, and this place is the best place I've ever stayed. FAbulous job by everyone who works there!

Room Tip: We stayed in the master suite because we needed both a king size bed and a sofa bed. We were right...
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank JoyceSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, January 17, 2013
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day.

We are looking forward to welcome you again at Fiesta Americana Condesa Cancun.

Warmest regards,
John Kirwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendena, Kansas, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

My family stayed at the Fiesta Americana Condesa Cancun All Inclusive from December 26 2012 - January 3 2013. We loved it! The entire staff, from the front desk, to the restaurants, to the servers on the beach were extremely friendly and efficient. It was a wonderfully friendly atmosphere. (The rooms, bathrooms, and elevators are somewhat dated, but we didn't spend much time in our room) I have been to other all-incusive resorts that were fancier, but none could compare to the excellent service and food at Fiesta Americana. We especially enjoyed our bartender Pedro Montero and our servers Javier Hernandez, Raily Camul, and Jonathan Cuaruatla! The hotel grounds and the beach were well maintained and the water was gorgeous. There were plenty of lounge chairs by the pool, on the upper deck facing the ocean, and also on the beach. The hotel also hosted a fun New Year's Eve party.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jerre R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, Director General at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, January 17, 2013
Allow me to express my sincere gratefulness for sharing with us this generous comments about our staff and our services. It's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. I am happy to learn from this review that you were pleased with our restaurants and especially that our staff made a difference providing excellent service.

We are looking forward to welcoming you again on your next visit to Cancun.

Warmest regards,
John Kirwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Property: Fiesta Americana Condesa Cancun All Inclusive
Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#12 Business Hotel in Cancun
#17 Spa Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

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