Me and my Husband Stayed here from 8/27 - 9/2 for our honeymoon. I am going to write ad detailed as a review as possible, as I never would have picked this hotel if it weren't for everyone else's reviews.
The resort is only around 15mins from the airport (10mins with the way the tour operates drive haha).. a huge positive if you ask me.
Somebody took our bags for us the second we got out of our transportation. We got handed champagne glasses as soon as we reached the top of the escalator (and asked if we preferred to have beer or something else instead). Every few minutes there was somebody refilling our champagne glasses when we weren't even done with it yet! We spent a total of 5-7mins checking in. Everything went very smoothly and everybody at that front desk was friendly to us the whole trip. This was a great start to our honeymoon
The room (Governor Suite - room #513 - corner unit in the moon tower):
Although there was nothing too luxurious about the room, it met all our expectations and we couldn't fine anything wrong with it at all. The only issue we had was having the balcony light not work. One night before dinner we asked if somebody could replace it, and it was fixed by the time we returned from dinner. The A/C worked great. The shower is a big step up as many others mention in there reviews... I am a huge clutz (more on that later) and didn't hurt myself once on it... it's really not a big deal at all, but I can see why people may mention it if they weren't aware before they went. We used the hot tub one night and it was awesome and the water got as hot as you wanted it and the jets worked great. It was as clean as you can expect from an outside hot tub. Our balcony also included 2 chairs, a small table, and two loungers with pads on them (exactly like the one's around the pool). Our view was un-obstructed and breathtaking. From the front of the balcony you have a front row seat of the ocean, and from the side of the balcony is the pool/view and pretty much the rest of the resort. Having two bathrooms was really convenient. The couch might have been one of the most uncomfortable I have ever sat on, but we didn't really care since we never watched tv or had any want/need to spend time on it. We got room service twice and it came within 30mins both times. The first time the food was hot and good. We both had fajita's (Each meal came with 3 fajita's and 3 chips with guac and re-fried beans) and we ordered a side of fries (they were steak-cut fries and very good). They knew it was our honeymoon so they brought up champagne as well, which they did on one other occasion again. The 2nd time we got room service was because we were lazy and craving dessert... we got the brownie and apple pie. They were both just okay. We never got the rose petals on the bed like I know some anniversary/honeymooners get, but we did get the swan towels. I knew about timeshare people and the calls they sometimes make to your room, but I somehow fell for it anyways. They called and said they had a special honeymoon gift for us downstairs in the lobby. The only reason I decided to go down and see if it was a true or just a lure into the presentation is because we booked the trip with a travel agent who let the resort know it was our honeymoon and she said they were gunna do special things for us because of it. Once they did the whole pretending to be interested in our marriage and looking at our rings and asking us we're student or work and where we work, it was clear she was trying to figure out of we had money so that she could suck us in. We just kept saying we were all set and were not wasting any more of out precious honeymoon time doing a timeshare presentation.. regardless of the 'benefits' (money of our excursions, cheaper spa treatments). They tried to tell me it wasn't a timeshare presentation and that it was their 'vacation club' and that it was different. This is the main reason for my 4.5 star rating instead of a 5. It was also because I think they could splurge a little on making the suites a little more luxurious (whether it be something as cheap as a canopy bed, or more comfortable mattresses, etc.) I really don't like the decietfull-ness and pushiness of the timeshare thing. I guess the fact that we went down there and talked with the women (maria-carmen or something like that) for 5 - 10mins gave them hope that we were interested, because they called our room 2 more times in the 6night stay and stopped us in the lobby one night. I also didn't like how judged I felt when she was looking at my rings and asking about our jobs... Just because I have a small ring or a rock, or our jobs sound like we're rolling in it or dirt poor...doesn't determine whether or not I have the money to blow on a huge vacation package. Okay... that's my timeshare rant lol
The pool was amazing. I didn't see the "film" on top of the water that I have seen some people mention. It was very clean and just cool enough to be refreshing, but warm enough to not be cold (it was very windy most of the days we were there). We made good use of the pool bar and were happy we didn't see the same people hogging chairs day in and day out. Most of the time, there were 2 chairs next to each other available so we had no problem sitting there. I know this is not the case in the high season. The bathrooms over near the snack bar were clean, but we weren't fans of the one's over near the Ceviches.
We didn't spend a whole lot of time at the beach, but we did play in the ocean one day when the undertow wasn't too bad and we had a great time. The loungers at the beach don't have the pad on them like they do around the pool- didn't effect us thought cause we never sat there. We did sit under one of the mini palapas with the tables up near the hotel to read, relax, and eat some lunch and looking up from my book and seeing the waves crash was beautiful and relaxing. My husband had a cheeseburger from the snack bar that day and it was way better than I expected, I was jealous I didn't get one for myself.
Majority of the food was AMAZING. We agreed that it was some of the best food we have ever had (to be fair we are only 26 and our normal dinner dates are at chain restaurants such as apple bee's and olive garden). Things I can remember that we had off the top of my head-
French Fries - crunchy and yummy
Onion Rings - crunchy and yummy
Cheeseburger - very good
Ceviches near the pool:
Fish Taco - I actually wasn't a huge fan. Though I seem to be the only one, so I would still give it a try regardless
Fried Calamari - It was my first time having calamari so I have nothing to compare it too, but I really liked it
Ravioli - I wasn't a huge fan on this, but I think it was only because the sauce wasn't my thing... I can def. see other people liking it
Beef (I'm not sure what the menu called this meal) - This was my husbands meal and I tried it as well and we both thought it was amazing. The beef was melting in our mouths.
Dessert Sampler - AMAZING. The Tiramusi was to die for and we liked all the other one's in the sampler as well
Sangria - We both had this with dinner and it was great - perfect substitute if you wanted "wine" with your dinner but didn't want the house stuff or to purchase some
Egg Rolls - SO good, a must have
Chicken Teriyaki - It was decent
Another Chicken meal.. I think it was called Chicken Yachatan or something like that - Like the other one, it was decent. The only difference between the two was that one had a very sweet sauce and the other had a soy sauce tasting sauce
Noreng (I think that's what it's called. It's the thing all the way at the bottom of the menu - there version of fried rice) - We both loved it
Pad Thai - We both thought this was pretty good, but not what we expected. A lot more veggies than noodles, where as the places I've had it in the states had majority noodles and that's what we were hoping for.
Fried Icecream - This was so good the first time that one night when we ate at the buffet for dinner, we came to the Asian restaurant just to have dessert there lol highly recommend. And althought all the waiters we had were fantastic, they were especially so at the Asian Restaurant (and breakfast buffet)
Mexican: (we got serenaded while we ate dinner, it was a really nice touch)
Beef Skewers - We both got this meal. We weren't very daring here because I have read that a lot of people didn't like this restaurant. Well the beef skewer meal was amazing! It came with some potatoes in a sauce and some guac and refried beans... we loved it all. At the beginning of the meal they gave us a basket of chips and guac/salasa and we demolished it... we both hate guac at home, but were obsessed with it at the resort. The salsa was too spicy for me, but my husband said it was fantastic (this goes for the guac and salsa all around the resort)
Chocolate la Vanilla Paste (or something like that lol) - This was like chocolate cake with vanilla frosting on the side, but better. We both loved it.
I forgot the name, but it is the only dessert that has "banana" in the title - This was the best thing I have probably ever eaten in my life!! I was mad we ate at this restaurant so late in the week because I wanted that for dessert every day lol
We only ate at it the first day...
Pasta Alfredo - Really good
Fajita - Also really good
Cheescake - Amazing
Breakfast Buffet: I cannot say enough good things about the breakfast!!!
French Toast: We were both obsessed from day one. We both had at least one piece every single morning lol We had it with the apples on it, the rasberry on it, we tried it with the honey and with the maple syrup, all were amazing!
Omelette Station: For some reason there omelettes were way better than any I've had in the states. I don't know why.
Banana Bread: Really good
Potato: I am potato obsessed and loved that they had a different form of potato for breakfast every day. One day it was homefries, another it was potato wedges, another it was mini whole potatoes. All were amazingly seasoned and very good.
Mimosa's - We had these practically every morning... they were a little too champagn-y for that early... so I sometimes would take a few sips and then add a little orange juice to it
*You can request bacon from the omelette station cooker, it is not out at the buffet*
Dinner Buffet: Much better than we anticipated. Not worth mentioning any of the foods though because they are always changing. I was glad that we ate there at least once though.
Drinks we loved:
-Strawberry Margarita's made with Jose (you can specify what liquor you want from you drink if they have it, if you don't specify then they give you the cheaper stuff)
-Iceberg (half beer/half margarita)
-Sh*t in the grass shot (we were skeptical too, just try it lol)
-Miami Vice (half daiquiri/ half pina colada)
- The Champagne they give you in the lobby is pretty good too
This is the main reason why we chose this hotel for our honeymoon, and boy are we glad we did. To the point that multiple days at the breakfast buffet a waiter would see us walking to our seats with our plate of food and take them and carry them for us and then pull out our chairs. When we sat under the palapas near the beach the waitress got us drinks and some chips/guac/salsa for us. I know many hotels only have drink service, but they bring you food here as well... nice touch.
Outside of the Fiesta entrance, on your way to the bus stop, please be careful when you are walking. There are large cracks in between the cement blocks that pave the sidewalk. We hadn't noticed them and were in conversation (I was wearing flip flops) when I must have kicked in the crack, mid step. It ripped off a large amount of skin on my large toe and I lost half of my toenail. I was bleeding a lot so it looked much worse than it was. My husband informed the guy at the gate and he called workers in the lobby to get ready with the first aid kit. As soon as we were at the top of the escalators there was a worker waiting for me with first aid kit in hand. He sat me down at a table nearby and slapped on some rubber gloves and took care of it. The owner John saw and came over to make sure I was alright. The alcohol burned really bad and I was making faces and when he realized it was painful asked me if he could get me a drink lol He immediately went to the lobby bar and ordered me a margarita. I think both John (owner) and the worker did a fantastic job helping me in the situation and would like to thank them again here in my review. Although where I hurt myself was off the property, John said he would speak to somebody about getting those cracks filled in.
There was a more serious situation at the hotel well we were there, and I won't go into detail... but from what we could tell the workers at the hotel all came together and seemed to have handled the situation to the best of there ability. We saw John the owner there as well and again appreciated him getting involved instead of just letting his staff handle things. He really seems like a fantastic owner (and person) and I can see the establishment continuously doing well as long as he's in control.
If your planning a trip around this time I would ask the staff if they are having any turtle releases. My experience was with the hotel next door (we were walking the beach at night and there was a huge turtle we were walking straight towards so a very nice worker from the Melia came over to stop us from scaring him. One thing led to another and we ended up getting to watch the turtle get ready to lay it's eggs and I got to release one of the baby turtles in the ocean. It was an amazing experience.) I know they have turtle releases sometimes here as well though.
As far as bang for our buck, I think we got the best of the best without having to spend a ridiculous amount. I was afraid I would regret not going with a newer more luxurious place like the palace resorts, but I wouldn't change a thing and my husband agreed that we made the best choice.
We for sure plan on coming back in the future and would recommend the resort in a heartbeat!!!
And to all my cancun forum trip advisor amigo's that were curious if I was able to take my float on the plane in additional to my carry on luggage, it wasn't an issue at all :)
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