I booked the tour online via Cancun-discounts.com for four people (which by the way don't book anything on that website) but unfortunately my bother could not travel to Mexico due to passport issues. I emailed Cancun-discount and hummer jungle tours about the situation if I could get some type of reimbursement. ( the rest of us were still doing the tour so they weren't loosing any money) Cancun-discount.com told me that they were no responsible for the issue to fix it with hummer jungle tours which I think is very unprofessional and they also gave me a number that did not exsit and never replied to my emails after that. After emailing hummer jungle tours about 20 times not exaggerating they finally replied to me the day of the tour saying that they will give me more information as the tour goes on through out the day. We went on with the tour and we had a good time.. food quality wasn't the greatest they barely gave you any food, I mean you been doing activities all day by the time you get there your starving, but the over all experience was fair MERAK IS A GREAT TOUR guide only good thing about the tour was. So back to my money situation they never told me anything at the tour when I got back to my resort they had email me returning only $30 hello I paid 155 for that tour and they are only returning $30 they did not paid food for my brother or gas money or anything so they just ripped me off $130.00. ONLY DO THIS TOUR IF YOU ARE 110% YOU WILL NOT BACK OUT DUE TO AN EMERGENCY BECAUSE THEY WILL NOT REFUND YOU!!! wait i still emailed them back asking why they only gave me $30 only replied once giving me some poop of a story and I emailed them again and again and again and they never replied so don't book with them nor Cancun discounts total rip offs. And professional and also they aren't well known in Cancun.
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