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Traveler rating
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262 - 267 of 9,355 reviews
Reviewed 3 weeks ago

We have had the pleasure of having anabel as our wonderful server for the past three days and are delighted with her kindness and excellent attentiveness. Love her! Had a great time with her at the Unique Day Club.

Date of stay: January 2020
Thank Ms_Lauren0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear Ms_Lauren0,

We constantly strive to provide our guests with a comfortable and memorable experience and I am so happy to see that we were able to serve you well. It feels really special to receive such feedback from our guests. Thank you so much for recognizing this, and letting me know about it. I shall share your compliments with everyone in the hotel, which will only motivate us to do better with each day.

We thank you once again for such a delightful review and look forward to the pleasure of your continued visits.

Yours faithfully,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Just wanted to give a shout out to loida, Alberto and Diego they were great. My son loved all the games you asked him to join in on. You made our family vacation amazing thank you !! Hope to see you guys soon !!

Date of stay: January 2020
Trip type: Traveled with family
Thank michellehE7427FF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear michellehE7427FF,

First and foremost, thank you so much for choosing The Grand at Moon Palace Cancun and thank you for taking the time to share your beautiful comments with us. Your satisfaction is at all times our most important goal and we are pleased to know you had an outstanding vacation experience during your stay. We will also make sure to give proper recognition to loida, Alberto and Diego, always willing to go above and beyond to exceed our guest's expectations.

Warmest regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Facility was clean, food was very good and the staff was extremely accommodating. Special thanks to Nelson, the personal trainer in the Grand Fitness Center. Nelson provided great HIIT Boot and Tabata classes.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank K5620UOmarym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear K5620UOmarym,

We are grateful for your kind feedback and also very happy to know Nelson is providing you a service of excellence by the family pool. Thank you so much for choosing us and thank you for taking the time to share your lovely feedback, please keep enjoying from The Grand at Moon Palace Cancun, we remain at your service.

All the best,

Cesar Fallardi
Director de Operaciones
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Have to say that Guillermo, Diego, Gissel (Yizzel) were such a blast to let ya play a pick up game, or rather 6 games of competitive ping pong. Such a blast to have such an inviting and fun activity staff that kept us occupied and made our stay soo enjoyable! Thank you guys!!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 995karib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear 995karib,

We are truly grateful for your kind feedback, your satisfaction is at all times our most important goal and we are pleased to know you enjoyed so much your stay, having fantastic memories from it and feeling at all times welcomed and comfortable.

Thank you for choosing The Grand at Moon Palace Cancun. We look forward to welcoming you back again and continue to exceed all of your expectations.

Cordially,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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Reviewed 3 weeks ago via mobile

Great resort.
Plenty to kids busy and happy including arcade, kids club and bowling.
Francisco and the rest of the staff was helpful and accommodating.
Can't wait to come back again.
Food was good, rooms clean and large.
Pools were beautiful.

Date of stay: January 2020
Trip type: Traveled with family
Thank dansK8008GC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear dansK8008GC,

After all, this is a Palace, so you are right, all of our guests are meant to be treated like royalty since this is their Palace. Thank you so much for choosing us and for allowing us to serve you as you deserve. We look forward to welcoming you back again soon and exceed all of your expectations once again. This is your Palace, and that's where royalty belongs to. Please come back soon!

Best regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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