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Reviewed 4 weeks ago via mobile

We really enjoyed our stay at the grand moon palace, the resort is really huge and luxurious offering many different pools and snack bars. Each is different from the other giving food variety, The Grill is on top of them as for snacks.
Dinner options are great especially the steakhouse and habibi restaurants. Some needs to be booked couple days ahead tho.
Entertainment activity team are so friendly and doing a great job making sure you're enjoying your time .Alberto was a great fun guy .
First resort to visit that has an arcade along with another play area for kids. They enjoyed the games so much.
Spa is one of the best experiences you can try here using your resort credit . Super clean.
Finally I would like to thank all the playroom team including the evening team : Ana, EMI, Tere, Fer, Mafer, Pao & Andi... Also the morning team were all so professional: Viri, Rebe , Aurora, Zury , Lili, Yare& Carla .... Viri is so talented with creating shapes with balloons.... my daughter loved all of them ....

Date of stay: January 2020
Trip type: Traveled with family
Thank drdodo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear drdodo M,

At the Grand, we have created a new concept of luxury and comfort. We have established new amenities and services that are indeed a Palace. We appreciate your feedback as proper changes will be made in order to provide you and our guests with much greater experience. Thank you again for sharing your comments and The Grand at Moon Palace Cancun awaits your return visit very soon.

Sincerely,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Really truly, sometimes it is ONE employee that ends up making or breaking a visit to a hotel or restaurant. In this case, it was The Grand at Moon Palace, Cancun, Mexico. this is a HUGE property with the all-inclusive style resort management. We were with a big group, and used the Unique Pool right outside our hotel room. Danielle was there every day we were, and made our entire stay special. Seek her out when you're there.

Room tip: Unique pool
Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank Y4947PXdavidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear Y4947PXdavidc,

Our secret is to make things happen in order to exceed your expectations every time you visit us. We feel honored that you have selected The Grand as your hotel destination and to learn that you have made the right choice. It is wonderful to read your comments as we exceeded all your expectations and make your family feel pampered at all times. Our promise to you is to provide you with a unique vacation experience that you will treasure forever. Our amazing team is responsible for this, therefore we will be sharing your amazing review with them as we look forward to welcoming you back soon for another awesome vacation. Thank you for being part of the Palace Family.

Cordially,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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Reviewed 4 weeks ago via mobile

I had an excellent experience at the Moon Palace. The rooms are spacious and impeccably clean — I especially loved the huge tubs and private patio. The hotel grounds are beautiful, there are pools at every turn and all of them are clean and in perfect condition. Staff is welcoming, warm and knowledgeable.

My favorite part was how insanely knowledgeable and attentive they were to my food allergy (gluten). Every time you walk into any of the restaurants, you are asked if you have a food allergy so your waiter can advise you of what you can/can’t eat. All of the menus are clearly labeled and they were able to prepare and cook everything separately (including frying fries in a separate fryer) to avoid cross contamination. I was SO impressed!

Overall an amazing experience. I highly recommend this hotel!

Date of stay: January 2020
Trip type: Traveled with friends
Thank CaliNYCgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear CaliNYCgirl,

Reading your review is an amazing way to start our day! We are a professional, passionate, caring and empowering resort that encourages innovation and engagement with you and our guests. Our staff is motivated, friendly and obsessive about enhancing the guest experience through meeting and exceeding expectations for quality service. Therefore, we feel extremely honored of having hosted your most recent stay at The Grand and learn that your vacation was above your expectations. Thank you for taking the time to share your kind comments and we anxiously await your return visit to our resort.

We remain at your service.

Courteously,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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Reviewed 4 weeks ago

I had a terrific experience at the Grand at Moon Palace. The service was excellent and friendly. The pools were terrific. And the spa was amazing. My massage therapist -- Grisell -- was tremendous. All in all, a great place to spend a vacation.

Date of stay: January 2020
Thank jerrygarcia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear jerrygarcia123,

It is wonderful to read that during this visit with us, we've been always exceeding your expectations and surprising you and your family with new features, new atmosphere, and elements that truly enhance your vacation, particularly the Spa. We appreciate the recognition to the exceptional service from Grisell as this is what we aim for, to always create unique en extraordinary vacation experiences for our guests. Thank you for your recommendation and we look forward to welcoming you back soon.

Cordially,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This is an amazing family resort. All the staff are amazing and the resort is beautiful. The food is incredible, there are so many restaurants to try. I would recommend the Moon Palace-Grand, Sunrise or Nizuc if you have children or are traveling as a couple. The Grand has an adults only pool and lounge. The french restaurant is for adults only as well.

Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Flyer33191405702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear Flyer33191405702,

Thank you for the amazing review. We are glad that you and your family took advantage of all our amenities and exclusive services that enhance your vacation experience. We appreciate the mentions of the areas that were favorite for you and the recognition in the amazing service provided by our staff. We hope to see you once again in the future for another awesome holiday.

Kindest regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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