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Traveler rating
8,520
534
180
56
84
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316 - 321 of 9,374 reviews
Reviewed 4 weeks ago via mobile

My stay at this resort has been beyond perfect. Every detail is paid attention to by the wonderful staff. I have not encountered one negative person. I need to mention our breakfast server Isela at Cusco. She was always friendly and efficient. With every person here she remembered us each time.
Our golf cart driver Ricardo Rufino was also outstanding. Part of our concert culture is to bring and give to our friends are small gifts. Ricardo saw this and decided to carry his own gifts and give everyone a piece of candy. So very kind and thoughtful. I highly recommend this resort to everyone and we will definitely be returning!

Date of stay: January 2020
Trip type: Traveled with friends
Thank 669katherineve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear 669katherineve,

We are committed to exceeding your expectations by surprising you with our ability to anticipate and fulfill your wishes. We feel proud of reading your review which delighted your senses in every aspect. It has been a pleasure for all of us to serve you and we look forward on welcoming you back next year at the most amazing concert!

Best regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The four of us had dinner one evening at Tavola. Our waiter was Fermin, the manager was Eliot and the chef was Veronica. The meals were just terrific. If you are staying at The Grand, make sure you have dinner here. By far the best food, great service and wonderful attention to detail.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Janice Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear Janice Z,

Thank you for sharing the 5 bubble review from your recent stay with us. It has been a pleasure to have you as our distinguished guest and also noticing that we exceeded your expectations makes us proud of the commitment that each of our team members has on creating the best vacation experience for our guests. Thank you for your wonderful comments and we definitely await your return visit soon.

Cordially,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We have been to Moon Palace several times, but the addition of the Grand Clubhouse and a variety of other new areas (Unique Day Club, Beach Club) has turned it into a vacation with no boundaries. Everything was first class - food, drinks, service, options, and adventures, and the restoration of the white sandy beach is sensational. We will be back- hopefully, soon.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank steviegdel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear steviegdel,

Reviews like yours reassure us that we are following our philosophy of creating lasting memories for our guests. Thank you for letting us be part of your vacation and for choosing our resort as a destination. We aim to provide unique and memorable holidays and by reading yours, we realize that we definitely exceeded your expectations. Thank you again and we will be awaiting your return visit very soon.

Courteously,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a group of friends go to Moon Palace Grand for a one week vacation. Everything was fantastic. It was geared for all ages. The kids loved the water park, kids club and shows. Adults had lots to do ass well including amazing spa. Overall one of the best vacations ever.

Date of stay: January 2020
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank Harjodh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear Harjodh B,

Thank you for taking the time to share this amazing review. We are glad to know that your vacation experience with us, exceeded your expectations and that you and your family had lots of fun and enjoy all the amazing offerings in our resorts. We will certainly await your return visit for another memorable one in paradise.

With pleasure,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I want to start by saying how amazing your staff is. Valentin at the Pool and Isela at the buffet near the ocean were AWESOME!! My wife Anne Marie and I had an amazing 6 days and 5 nights at the resort. The staff is so friendly and we just relaxed to the max all week. Thank you so much and we hope to come back soon

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceResortsSM, Director General at The Grand At Moon Palace, responded to this reviewResponded 4 weeks ago

Dear Stephen L,

Thank you for taking the time to share your wonderful comments following your recent experience at The Grand at Moon Palace. We are always so happy to hear when we manage to impress on such a level our guests and in particular in our restaurants where we know how to delight our guests' palate by the great culinary options that our chefs prepare for you and when you add wonderful attention, it is definitely a great memory Thank you for mentioning Valentin and Isela! .

We hope that we have the chance to welcome you back soon again to your home.

SIncerely,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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