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The Grand At Moon Palace
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Reviews (1,631)
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1,314
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1,314
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350 - 355 of 1,631 reviews
Reviewed 3 weeks ago

I would like to thank all the stuff at he Tavola Rest. The quality of service and extreme attention to detail. Carlos Perez, Valentin, chef Angelica Somme Miguel and manager Moisès were awesome tanks for everything

Stayed: May 2018, traveled with family
2  Thank victor1232018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear victor1232018,

Firstly, let me thank you for your glowing review of the Tavola restaurant at The Grand. I 100% agree with you regarding the service from our staff that is what makes your stay memorable' and I am proud that our dedication to serve and make each moment memorable is reflected in the feedback we receive.

Our mission is to offer you and our guests a home away from home with all the comfort and impeccable service they deserve. What a joy it was to read how much you enjoyed your stay with us and how we met your expectations.

Thank you again for your compliments, I will share your review with the entire Tavola team.

I truly hope that we have the pleasure in welcoming you back to The Grand at Moon Palace Cancun for another memorable experience soon.

Cordially,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We had a great dinner, the food was so delicious! Thank you Chef Angelica. The service was exceptional thanks to Carlos Perez and Valentin We were a large group and Carlos was very attentive to ensure that we had the best experience. We were very impressed. Gracias! Strongly recommend this restaurant!

Stayed: May 2018, traveled on business
1  Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear Paula C,

I am absolutely delighted to read how much you enjoyed your experience whilst dining at The Grand at Moon Palace Cancun. I truly hope that we can welcome you back some point soon for more memorable experiences as all our team at Tavola and at the resort anxiously awaits your return.

On behalf of the entire team I would like to thank you for sharing your feedback with us.

Sincerely,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

This is family friendly resort.Most beautiful, wonderful , place to go !Great restaurant and amazing service.Went to Jc Steakhouse our server Jose was wonderful!A lot of food selection and activities to choose from.

Stayed: May 2018, traveled with family
1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear Diana P,

It gives me so much delight to read your review about your say with us and that the experience at The Grand has been excellent.

We were delighted to have you stay with us here and I will share your comments with Jose and the rest of our team at JC Steakhouse.

We are looking forward to your next visit and the pleasure to welcome you back at The Grand at Moon Palace Cancun for another memorable experience.

Courteously,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Our server Carlos Perez was so good! We were a large group and his service was fantastic! We will go back for dinner! Thank you for the excellent work an incredible The selection of the pizzas was very good deserts Spanish coffee for sure we will come back.

Stayed: May 2018, traveled with family
2  Thank HelenaBOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear HelenaBOliveira,

Thank you very much for your positive review! It gives me great pleasure to read that the dining experience at Tavola restaurant was a total delight. I am very happy that Carlos was always very kind and paying attention to every detail to make sure you and your group needs were met.

I will be pleased to welcome you back again at The Grand and thank you again for your very kind review.

We remain at your service.

Kindest regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

It was very great experience. Actually, the best restaurant my wife and I have been to at the grand moon palace resort. The service and the food were awesome! We are thinking about having our last dinner here before we go back to the real world. If you come you have to try the fettuccini Alfredo it is by far the most amazing thing ever!!! Valentin and Carlos Perez were the best waiters ever !! Moises was also amazing as well as Angie!

Stayed: May 2018, traveled as a couple
1  Thank Jonandel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded 3 weeks ago

Dear Joanandel18,

All our staff thanks you for your so wonderful and detailed comment! We really are delighted to read you! We are happy and proud to know that you appreciate our restaurants and beautiful hotel, the wonderful location and the quality of the service!

We love to welcome our guests and make them feel something special The importance given to details makes all the difference and if we can humbly show another example or way to welcome our guest and take care of them … we will be happy and proud! Our team at Tavola will be delighted on welcoming you back again to dine prior to your departure and to make your evening a one to remember.

Thank you once again for your stay and we hope to see you again on your next visit to Cancun.

It will be a great pleasure to serve you!

Best regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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