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Reviewed May 27, 2018 via mobile

We had a great dinner, the food was so delicious! Thank you Chef Angelica. The service was exceptional thanks to Carlos Perez and Valentin We were a large group and Carlos was very attentive to ensure that we had the best experience. We were very impressed. Gracias! Strongly recommend this restaurant!

Date of stay: May 2018
Trip type: Traveled on business
1  Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded May 28, 2018

Dear Paula C,

I am absolutely delighted to read how much you enjoyed your experience whilst dining at The Grand at Moon Palace Cancun. I truly hope that we can welcome you back some point soon for more memorable experiences as all our team at Tavola and at the resort anxiously awaits your return.

On behalf of the entire team I would like to thank you for sharing your feedback with us.

Sincerely,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2018 via mobile

This is family friendly resort.Most beautiful, wonderful , place to go !Great restaurant and amazing service.Went to Jc Steakhouse our server Jose was wonderful!A lot of food selection and activities to choose from.

Date of stay: May 2018
Trip type: Traveled with family
1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded May 28, 2018

Dear Diana P,

It gives me so much delight to read your review about your say with us and that the experience at The Grand has been excellent.

We were delighted to have you stay with us here and I will share your comments with Jose and the rest of our team at JC Steakhouse.

We are looking forward to your next visit and the pleasure to welcome you back at The Grand at Moon Palace Cancun for another memorable experience.

Courteously,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2018

Our server Carlos Perez was so good! We were a large group and his service was fantastic! We will go back for dinner! Thank you for the excellent work an incredible The selection of the pizzas was very good deserts Spanish coffee for sure we will come back.

Date of stay: May 2018
Trip type: Traveled with family
2  Thank HelenaBOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded May 28, 2018

Dear HelenaBOliveira,

Thank you very much for your positive review! It gives me great pleasure to read that the dining experience at Tavola restaurant was a total delight. I am very happy that Carlos was always very kind and paying attention to every detail to make sure you and your group needs were met.

I will be pleased to welcome you back again at The Grand and thank you again for your very kind review.

We remain at your service.

Kindest regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2018

It was very great experience. Actually, the best restaurant my wife and I have been to at the grand moon palace resort. The service and the food were awesome! We are thinking about having our last dinner here before we go back to the real world. If you come you have to try the fettuccini Alfredo it is by far the most amazing thing ever!!! Valentin and Carlos Perez were the best waiters ever !! Moises was also amazing as well as Angie!

Date of stay: May 2018
Trip type: Traveled as a couple
1  Thank Jonandel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Gerente at The Grand At Moon Palace, responded to this reviewResponded May 28, 2018

Dear Joanandel18,

All our staff thanks you for your so wonderful and detailed comment! We really are delighted to read you! We are happy and proud to know that you appreciate our restaurants and beautiful hotel, the wonderful location and the quality of the service!

We love to welcome our guests and make them feel something special The importance given to details makes all the difference and if we can humbly show another example or way to welcome our guest and take care of them … we will be happy and proud! Our team at Tavola will be delighted on welcoming you back again to dine prior to your departure and to make your evening a one to remember.

Thank you once again for your stay and we hope to see you again on your next visit to Cancun.

It will be a great pleasure to serve you!

Best regards,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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Reviewed May 27, 2018 via mobile

The grand has great facilities and restaurants for all inclusive. Favorite dinner was at Tavola. Chef Angelica made amazing food. Our waitor, Carlos Perez, made sure we had fun! Thanks Ricardo & staff

Date of stay: May 2018
Trip type: Traveled with friends
1  Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrand_GM, Manager at The Grand At Moon Palace, responded to this reviewResponded May 30, 2018

Dear Rachel D,

We are so pleased that the hotel exceeded your expectations ! Tavola restaurant is indeed excellent as it offers delightful meals bbut what makes the experience at the restaurant is our wonderful staff. I am glad you enjoyed our services and with the recent Caribbean weather, made your holiday very pleasant !

Thank you for your kind words regarding our team and rest assured they have may other suggestions to share with you

Hoping to have you back soon with us, for another Grand experience.

Sincerely,

Cesar Fallardi
Operations Director
The Grand at Moon Palace Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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