Make sure you get a safe in your room. If there is a safe, you must pay $2/day for the lock. Get an extra key card, because they only give you one and you need to use it for the power for your room in a slot when you enter. You must wear a wrist band to show that you are part of the hotel. We are scuba divers and already had our week planned out before we got there. Whenever we were in the lobby we were asked what we were doing that day and who with, because they wanted to sell us their own excursions. Quite annoying. The shuttle service to and from the airport was nice, but once you got to the hotel you were expected to meet with a travel agent type person to plan out activites. After traveling most of the night from NY, we wanted the beach and a drink, not a meeting. They were annoyed that we wanted to get outside and relax. One convienience is the little store in the lobby that sells snacks and beverages and also changes money. Just make sure they don't short change you when exchanging. We would have been short changed every time if my boyfriend was not paying attention.
The men at the front desk are not overy friendly. The one during the day is particularly grumpy. You must ask for an iron. Make sure there is a remote and blow dryer in the room. No alarm clock. Hot water was luke warm at best.
One highlight is the beach is small but nice, and after noon time there is a tall man with white sunglasses who sells fresh seafood on the beach. He brings it right to your blankets, it is fantastic. For a great dinner at a low price, go to Tacos Caminero at Blvd. Kukulcan Km. 9.5 Plaza Dady ' O Zona Hotelera. We dove with Manta Divers and they were great.
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