We were promised a 5 Star resort and i wouldn't give this resort even 1 star. There was mold on the walls, holes on the walls and floor, one sheet for bedding, the beds were so hard you couldn't sleep at all. The rooms smelled of rotten old sewer. The keys didn't work to the doors, there were huge gaps in the doors, you had to pay extra for security. The pictures look NOTHING like the resort. We go there and left the next day because it was so bad. The food was so horrible it made us sick and it was cold, nothing fresh, the took what lunch was and kept it for dinner. 2 of the four traveling got such horrible ear infections they had to go to the doctor. The customer service was atrocious and when we needed help they wouldn't offer it. When we got room service, NOTHING was replaced. The toilet paper was wet, the shower curtains were made of garbage bags. There was no shampoo or conditioner, they didn't replace the soap. When we left early we asked for our refund for the remainder days we were there and they wouldn't give it to us! When we arrived the entire front area, even up to our rooms was covered in water. We had to take our shoes off to walk to our rooms. I get that there are storms you cant avoid but this was out of control. The night we got there we went to bed at 7pm because we were all so depressed about the thousands we spent and they year we waited just for a dump!! Dont go there you will be severely depressed!!!!
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