This was my second trip with Eco Tours. The first Whale shark trip was great! I decided to take some friends for the experience.
We took this Whale shark tour on the very first day of the season last year. We were a party of (4) and really looking forward to a great day. Eco tours guarantees that you will see a whale shark or your money back. Well because of this offer, they would not give up the tour and turn around. The Captain insisted that we continue looking.The deck hand never offered us water, we had absolutely no shade, they never stopped the boat to see if we wanted to go into our bags for more sunscreen, after 4 hours we had to beg to have the boat stopped so we could jump in the water because we were suffering from heat stroke. No lunch was served as promised.
So after 6 hours of being on the water and driving completely around another island.....seriously thought the Captain was taking us to Cuba, that's how long we were on the water doing absolutely nothing......and all they did was refund us our money...no apology.
So my recommendation to all reading this is.... if they haven't already seen Whale sharks on a previous trip, then they aren't out there yet and I wouldn't book to do the tour. It was miserable because of no shade.....though I am sure there are other companies that the boat provides shade and offer water and lunch for its customers.
If I owned the company, I would have offered us to try again the following year at no charge just to show how good the company can be because honestly, the trip was terrible.
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