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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
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Reviews (5,875)
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Reviewed November 5, 2010

We are the owners of a number of timeshare locations; a few with Marriott, one with Diamond (formerly Sunterra) and others. That said, we have extensively travelled throughout the Carribean, Mexico, Hawaii and even Bermuda. We have stayed at some very nice places and properties. Having just spent two weeks at the Westin I can say that we have stayed at places as nice but at no place nicer than Lagunamar Resort. It is well located with the very nice Isla Mall right across the street and the Kukulcan Mall just a short walking distance away. Both are upscale, "American" style malls with a wide variety of stores and lots of nice restaurants to choose from (fast food, ice cream, upscale but casual dining). Other nice restaurants like La Habischuela, La Distillaria and Lorenzillo's are also within short walking distance. There is a bus stop right outside the Lagunamar as well that provides transportation to all parts of town for 81/2 pesos (about $.75 US) each way. The buses run 24/7 and almost continuously. And the R-2 drops you off very close to the Super Walmart (just like home except for all the labels in spanish) where you will want to do your grocery shopping. (Hint - take an empty, rolling suitcase along to carry your supplies back). For the most part, the bus system is the best way and most fun to get around. Of course taxis are plentiful and always available though a bit, but not overly, more expensive. We would only recommend a car if you are intending to do lots of travelling to other locations. The Lagunamar Resort itself is very, very nice. The interior and pool areas are wonderful ...no spectacular ... and the sandy white beach and the gorgeous azure waters of the ocean are awe inspiring. All the staff are friendly, courteous and interested in taking care of whatever need you might have. There is an ATM and an adequately-stocked convenience store on site for necessities, fresh bread or just quick snacks. We ate mostly off site and in the room so can't say much about the food but it sure smelled good!

We can't say enough good things about the resort. For sure there are many nice places to stay in Cancun but why would we want to stay anywhere else. Hope to visit again one day soon.

  • Stayed: October 2010, traveled as a couple
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3  Thank DDFash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded November 8, 2010

Thank you so much for a great review. We are very pleased to know we are your favorite vacation ownership property !!! We are very happy to know you had a good time during your stay with us. For guests like you we work harder every day to get comments like this. If there is anything we can do to make your next stay even better please call us or send us an email and we will be more than happy to assist you

Best Regards

Westin Lagunamar Management Team.

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Reviewed November 5, 2010

We were lucky enough to have a top floor room in building 5 and as we walked in the view was the precursor for a wonderful vacation. The rooms were very modern and well appointed. The pool is one of the best I have ever seen. The location right across from a beautiful shopping center was terrific for restaurants as well as some upscale shopping. You are also right at a bus stop that will take you virtually anywhere in Cancun for virtually nothing. The people at the Westin were as helpful and nice as they could possibly be.

We have traveled extensively and can honestly say this was one of the best vacations we have ever had.

  • Stayed: November 2010, traveled with family
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1  Thank Suntraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded November 8, 2010

Thank you for taking the time to post such a nice review for our hotel. At Westin we work very hard to make every guest's stay a memorable experience. Please come back soon to visit us and we will be more than glad to make your vacation another great memory to remember. Best Regards The Westin Lagunamar Management Team

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Reviewed November 1, 2010

We just returned from a week at the Westin Lagunamar, we are owners, but it was our first time there. We loved it! We are a family of 6 and had the two bedroom lock off which was perfect! Plenty of space. Loved all of the storage, and the double laundry facilities in our room as well as one full kitchen and one smaller kitchen. The supplies like laundry detergent and dish soap were well stocked, better than other westin properties.

The property is beautiful! The pools are fantastic! Large and breathtaking with the infinity edge to the ocean. The slide was even fun for the adults and kids! The bar and food at the pool was great, we enjoyed the food and drinks. As an owner we got 20 percent off of our food and ended up having lunch here almost every day. The prices weren't too outrageous for the convenience. Every room has a great view of the ocean!

Our personal concierge Kimberly was very helpful and contacted us both before our stay and while there. She remembered what we had talked about and even had our hide away beds made up for the kids as we missed a flight and arrived very late at night! The staff at the bar and pool were awesome! Phillipe and juan jose really took great care of us all week and even called us by name after the first day! One of the massage therapists took the time to show my daughter how to play a string game that is by the pool, her form improved so much she played it all week!

The favorite activity was parasailing which all of the kids loved. We also went to the little island by ferry and took golf carts for the day which was fun, but it was so hot we all just wanted to get back to the pool at the westin! The kids loved feeding the iguanas with Jose on a few of the mornings outside the property.

One night we cooked in and had a leak in our sink, the repair man was there in literally 3 minutes, had it fixed in 5 minutes and a house keeper brought us clean towels to replace the ones I had used to soak up the water 2 minutes after that! You can't get better service than that!

We used cancun valet for our round trip transportation and they were great too! very prompt, nice, when our flight was canceled they just rescheduled for the next day. I also paid 35 dollars for an extra hour and we went to the grocery store on the way to the hotel. I would recommend them.

This is a great family place we will definitely go back!

  • Stayed: October 2010, traveled with family
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1  Thank maudie02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded November 8, 2010

Thank you so much for a great review. We are very pleased to know we are your favorite vacation ownership property !!! We are very happy to know you had a good time during your stay with us. For guests like you we work harder every day to get comments like this. If there is anything we can do to make your next stay even better please call us or send us an email and we will be more than happy to assist you. Best Regards

Westin Lagunamar Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2010

Ok, so the place is drop-dead gorgeous visually from the outside, but when you enter, the view of those amazing infinity-edge pools and the Caribbean are jaw-dropping. Not only is it beautiful on the eyes, it is soothing to the ears - those waves mean sleep is peaceful.
Service is beyond anything I've experienced - people genuinely care whether you're enjoying your stay. Service on the beach, by the pools, in the rooms, in the restaurants and bar are all topnotch. Cleanliness - the place just gleams!
Your villa - spacious, unbelievable views, great kitchen with huge fridge with icemaker (filtered water), well-stocked with essentials like toaster, blender, margarita glasses etc! Dining table for 6 in case you need to throw an impromptu dinner party, comfy queen pullout sofa. Washer dryer, dishwasher. Comfy chairs(4) and table on the balcony with killer views and sounds of the Caribbean......
Bathroom is enormous! - sumptuous (number, size and softness) towels and robes, separate restroom, separate huge shower, double sinks, giant jacuzzi tub. Lots of soaps, shampoos, bodywashes and conditioners. Nothing chintzy here!
Bedroom - the famous Heavenly bed, with numerous and comfy pillows
Storage is ample, with lighting in the closet, masses of shelves and drawers, and an electronic safe.
Location can't be beat - across from La Isla mall with it's great shops and restaurants, and a comfortable walk to many others, like Ruths Chris and Harrys.
If you're looking for beauty, location, quality and unmatched service, you need look no further. Turquoise heaven!

  • Stayed: October 2010, traveled with family
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4  Thank sjgiants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded November 1, 2010

What a lovley review we just received from you !!!!!!! Thank you very much for taking the time to compliment us in such a great way. We would love for you to come back and feel that Westin Lagunamar is your vacation home for a life time. Please contact us as soon as you have your new travel dates in mind and we will be more than happy to make the proper arrangements for you to have another wonderful experience one more time.

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Reviewed October 26, 2010

This was our 2nd time here, it was wonderful. The view from all of the rooms are of the ocean and the resort. The resort staff are friendly, very helpful. Claudia at the concierge desk, Hector at check in and all of the others that you will come in contact with are great.
The resort is clean, rooms are great, location is great. You can walk to many resturants and there are many that are great.
We recommend Cenacolas, Harry's, Lahabenchlia Sunset, Laguna Grill, Lorenzilla's to name a few.
Have a great time in Cancun, we do!!

  • Stayed: October 2010, traveled as a couple
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Thank flipflopkaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded October 27, 2010

We would like to thank you for an amazing review !!!!! Thank you for choosing us for your vacation, we are thrilled to know our property fullfilled you expectations. MUCHAS GRACIAS

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