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“Paradise at the Westin Lagunamar Ocean Resort”

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #10 of 175 Hotels in Cancun
GreenLeadersGold level
Ann Arbor
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Paradise at the Westin Lagunamar Ocean Resort”
Reviewed October 9, 2010

The Westin Lagunamar Ocean Resort is spectacular! We visited in December 2008 and returned in September and October 2010. Every room has incredible ocean views and balconies, is luxuriously appointed, the staff is extremely friendly and helpful (including our wonderful Concierges Kim and Claudia and Westin Representative Armando Morales, bellmen, front desk staff, Viento palapa staff, etc.). Maintenance requests were acted upon quickly and efficiently, and the ammenities like the gym, business center, and shop were terrific. Besides the beautiful beach location, the resort is directly across the street from La Isla which offers shopping and dining options and is a fun place to wander. Additional outdoor shaded areas have been built, pool heaters enhanced, and it is great to see the ongoing development and maintenance of the facility. The airport shuttle service arranged by the resort is top notch and also staffed with friendly and timely personnel. I am disabled and use a wheelchair and found everyone anxious to assist when necessary and go the extra distance to insure that we had another awesome experience in Cancun. The only that we can quibble about is that the Wi-Fi service is still sporadic and weak, two years after opening. We can't wait to return again!!!

  • Stayed September 2010, traveled as a couple
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Helpful?
3 Thank SpartanRob89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 reviews
Reviewed October 8, 2010

We stayed two weeks in late July/August. We brought our two small children and stayed in a two bedroom lockoff. We love the location, right across from La Isla mall. The mall had everything. We loved Jose Vargas the Front Desk Msnager. Carlos Gonzelos, the resort manager was great, who time out of his very busy schedule to have breakfast with us. Our concierge Claudia Beccia was amazing. We loved our vacation, the children did too, and we plan to go back next summer!!!

  • Stayed July 2010
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Helpful?
Thank Theteach23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 11, 2010
We are very glad to know what a wonderful time you experienced here at our property, thank you for this very nice review. Please come back soon as we would love to host you again.
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Kennesaw
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 8, 2010

We exchanged into the Westin Lagunamar through Interval International 9/24 - 10/1/10. We absolutely loved this resort! Everything was very clean & well maintained - from the beautiful grounds, resort lobby, and very nice & comfortable rooms. We stayed in a one-bedroom unit with full kitchen, bathroom with large shower & jacuzzi tub. I've read where several people had a problem with the bathroom light issue during the night - the way around that is to take a small nite-light with you on travels. Our nite-light came on when it was dark & was plenty of light to allow bathroom visits without disturbing your partner.

The staff around the resort couldn't have been more friendly & helpful. Yes, there was some minor renovations going on - mostly concrete repairs near the pool areas, but resorts have to make these improvements during their off season. It was not annoying or disruptive at all.

We took at taxi to the Superama the afternoon we arrived - $20 US round trip & the driver waited for us 1 hour. Well worth it for the groceries for a week. The market downstairs was sufficient for small things you may give out of mid-week. The rest of the stay, we took the local bus to/from restaurants without any problems. The food is a little pricey at the resort, but not outrageous.

We were fortunate that our weather was perfect while there - nice breeze, beautiful clear skies, only a few very brief rain showers.

We can't wait to go back !! Loved it !!!

  • Stayed September 2010, traveled as a couple
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Helpful?
3 Thank mlf2274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 11, 2010
Muchas Gracias (Many Thanks) for your review, we would love to host again here at Westin Lagunamar in Mexico, we are thrilled to know we have guests like you. Best Regards

The Westin Lagunamar Management Team
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Surrey, Canada
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 4, 2010

spacious rooms with kitchen. great bathroom with jacuzzi - kids loved it. only downside was the weather - january is a bit hit and miss and cancun. the property is lovely. Restaurant is mediocre.

  • Stayed January 2010, traveled with family
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Helpful?
Thank amospurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 11, 2010
We are very pleased to know you had a great time with your family. We hope this experience with us is just one of many you will have for many year to come. Thank you again and come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2010

This is one of the best resorts I have ever stayed at. Great lcoation to everything (dining, shopping, entertainment). The staff was nice and very kind. I would recomend buying food from outisde like we did because it would be super expensive to eat on the resort 3 times a day. The beds are extra comfortable. There was consturction on the resort but it was not disturbing nor did it get in any way of the trip. There is a mall right outside the hotel and another 5 minutes away. The downtown area is literally 10 minutes away as well (by taxi). Make sure they dont charge more than $120-$130 pesos to and from the hotel if you are out.

Hands down... anyone would love this resort. They would love the staff, and the location. We are already planning another trip for either early spring, or mid summer!

  • Stayed September 2010, traveled with friends
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Helpful?
1 Thank LJabbs86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 4, 2010
"Thank you very much of a super fantastic review !!! We are so happy and pleased to know that you and your family had a great time at our property. Please come back soon to visit us it was a pleasure serving you.

The Westin Lagnamar Management Team"
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Atlanta, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2010

A very nice resort with some of the nicest rooms we have ever stayed in. The property is beautifully maintained and the pool is spectacular. The swim up bar and lounge area are great. I agree with an earlier statement that "your personal concierge is really a timeshare agent". The only comment I have that may be construed as negative is that when determining value of this vacation, understand that "vouchers" you may be promised are difficult to obtain if you are not interested in purchasing or hearing about vacation ownership. It seems that anyone at the concierge desk can sell you a tour and discount it if you agree to hear their sales pitch but only your personal concierge is authorized to give you the credit voucher. Ours called several times but our schedules never matched and therefore we never received the voucher. This is just informational as we would go back whenever we can. Just don't depend on any vouchers.

  • Stayed September 2010, traveled as a couple
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Helpful?
2 Thank wsg52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 4, 2010
"We really appreciate you have taken the time to write such a fantastic review from our property.
We hope you had the vacation of a life time with us and come back soon to visit ud here at the Mexican Caribbean.

Best Regards,

The Westin Lagunamar Managem"
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Iowa
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 28, 2010

We just returned from another fantastic stay at the Westin Lagunamar in Cancun, Mexico. There were 11 in our group (four couples and three children aged 9,8 and 6) and we all had a wonderful time! Jose' and the rest of the activities staff are awesome! We participated in many of the activities offered by the resort and had so much fun.

As stated, there were 11 in all in our group staying in two 2BR lockoff units. The units were all next to eachother with panoramic views of the ocean and on site Myan Ruins. As usual, the units were clean and well appointed. The staff was attentivie to our needs. One night there was a powerful storn and some material on the building started rattling and making a loud noise during the middle of the night. One of our group called and a maintenance person was there literally in minutes to take care of it.

Some of our group got to release baby sea turtles into the sea, and others did the mini-golf tournament and karaoke night. Some of us also took a day trip to snorkle that was fantastic! This can be arranged through the resort. The guides are amazing and will point out things that the novice snorkeler would miss. Our 9 year old absolutely LOVED it. I would highly recommend!!

As far as food goes, AVOID HOOTERS IN LA ISLA MALL!!! Some in our party didn't even make it through dinner before getting the "Mexican Experience" and others had to call it a night early! La Madonna and La Distileria are amazing!!! Great food and service at both. Some in our party hit Margaritaville and said it was wonderful for kids and adults, as well.

Overall, no complaints. I anticipate that we will be returning for many years to come!

  • Stayed September 2010, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank addicted2travelIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, October 4, 2010
Thank you for taking the time to post such a nice review for our hotel. At Westin we work very hard to make every guest's stay a memorable experience. Please come back soon to visit us and we will be more than glad to make your vacation another great memory to remember.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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