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“Nice Property More Suited to Families” 4 of 5 stars
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Property More Suited to Families”
4 of 5 stars Reviewed August 27, 2014

We received a great offer from Westin to try out the newly renovated sections of the Lagunamar (we paid about $360 for 3 nights). We typically would not stay at this type of apart-hotel property when on vacation but couldn't pass up the great deal. The rooms itself are nice, not great, but nice enough. A family or people staying for longer would probably really appreciate the kitchen and washer/dryer but we were only there for a short time and ate every meal out so did not really utilize those amenities.
The property itself is quite nice, the pools are really beautiful, well kept, we really enjoy hanging out there and grabbing drinks. One downside for us was that there were tons of families with kids, so most of the lounge chairs in the best spots were taken early in the morning, and also lots of screaming from the kids.
We ate breakfast at the hotel every morning. They have a buffet with unlimited champagne, which we LOVED. The food was good and the price we thought was very fair (I think $22 per person). For dinner we always ventured off property and found the hotel to be in an extremely convenient location to walk to a variety of restaurants for dinner. The hotel is also right across the street from a large mall, which is also great if you want to do some shopping.
In general, we had a nice time, the weather was great and the hotel was in general very good. We probably would not return to Lagunamar because it's more catered to families, and we prefer adults only resorts that have a more peaceful environment.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jenny3399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, September 1, 2014
Dear Guest,
We would like to thank you for your nice comments, we are glad to know that you had a relaxed stay at Westin Lagunamar, he appreciate every comment from our valued guest and we want to welcome you back soon!
Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,522)
Date | Rating
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English first
Belo Horizonte, MG
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 25, 2014

The best thing about Westinn is its location. You just have to cross the street to go to
Liverpool shopping center. Besides, buses in Cancun run all the time, so you can easily
go to anywhere, but Wallmart is about 25 min far on hush hour, so be aware
of that. The room was good, and we had a charming balcony. The kitchen and laundry facilities
inside the room are great. You can buy things at the small shop they have in the hotel. Yes,
things there can be pricy, but they are afordable and convenient. The pools are beautiful, but
I believe they use too much clorine. We didn't like the staff much. Our concierge talked to us as
if she were our boss, she was almost rude actually. We felt that they are more worried with comissions than in actually helping us. Besides, our concierge called us at 9 am one day, and it really upseted us. The check in takes way too long, which isnt nice when you are tired of the journey. Besides that, the lobby area has a very strong perfume, which we didnt like much. We wouldn't come back to this hotel again, but as we pointed out here, there are good aspects too that you might consider.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Norah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Dear Guest,
Please accept our apology for those two minor hiccups you should not experienced during your stay. We thank you and appreciate your feedback and nice comments, the feedback of some staff is going to be revised and we appreciate this. Please contact us directly if you give us the opportunity to give you a Westin lagunamar Experience next time. to: lagunamaroceanresort@westin.com
Sincerely,
Mangement Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 25, 2014 via mobile

The staff are great and friendly the only concern we recieved a call every day to see if we were Intrested in tours, timeshare, etc it gets a bit annoying after a few days.

Food is overpriced and also the drinks , convinient location.

To be honest the resort isn't much to brag about , it was ok but not great I would recommend if you grab a deal like we did but I'd try something else

Stayed August 2014
Helpful?
1 Thank Francezzy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Dear Guest,
Thank you for taking the time to review our hotel, We are sorry to hear about calls experience and We would welcome the opportunity to speak with you directly and assist you with your next visit to provide you a Westin Lagunamar Experience. Please contact us at: lagunamaroceanresort@westin.com so we may discuss this further.
Sincerely,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Springs, Florida
Level Contributor
144 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed August 24, 2014

We just returned from a 5 day trip to Cancun with stay in a Studio Suite at the Westin Lagunamar. The property is very well maintained. The studio was nicely arranged and comfortable. We found it odd that there were no King beds in the studios. View from building 6 was very good. Jacuzzi tub and shower in the bathroom. Probably the coldest (most-wonderful) fridge I've ever seen. Nice to have a washer and dryer to do our clothes before our return to the States. Service was generally "good," but extra requests seemed "forced." This is not a 5-star resort with extra, above-and-beyond service, but it was adequate and friendly. Read horror stories of checkin, but ours was speedy and friendly. Although there are several restaurants on property, they had odd offerings of different themed foods each night, so that was a bit restricting. The food and beverage service was costly and really, nothing to write home about. Go off property for much better food at better prices. Nicely situated across the a mall/shopping plaza. Near McDonalds for those on a budget. Full kitchen and cooking utensils/cookware for preparing food in your room. The infinity pool was amazing and we enjoyed it most of all. We would return.

Room Tip: Ask for a higher floor, 4th or above, so that the palm trees do not obstruct your view.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank todd_fix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Dear Guest,
Thank you so much for taking your valuable time to post your review, your comments about our amenities and immaculate and gorgeous grounds, and perfect location, made us so proud to belong to a resort like Westin Lagunamar, and also your feedback about the food and restaurants will be shared with all the staff. Than you for your loyalty and please contact us for your next visit: lagunamaroceanresort@westin.com
Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

We stayed there for one night in August.

You cant go wrong with the location and the infinity pool was amazing.

The room was nice and comfortable. However the toilet flush was not working properly.

Some of the staff were really nice others did not really respond to our questions. There was a lot of confusion about organizing out trip to the airport. We had to take a taxi in the end because they would not let us use the hotel shuttle service.

This hotel is great for kids though.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Wesleytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Dear Guest,
Thank you so much for choosing our resort for your vacation at the Caribbean,, and thank you for your feedback which is very important to us, we will share with our associates and entire staff. We hope to welcome you soon and give you a complete Westin Lagunamar Experience,
Warm Regards from Cancun
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 23, 2014

I would have given this resort 5 stars if it wasn't for the horrible check in I experienced. I arrived at the resort about 11:30 am and checked in. I was told my room wouldn't be ready until 4:00, which was acceptable because that is check in time. However, when I went to get my room keys at 4:30 I was told the room would not be ready until 5:30. After expressing that this was unacceptable and asking for a manager they gave me a different room within five minutes.
That evening I fell on the resort grounds after having dinner. I cut my knee and they were very attentive to my wound. I expected someone from the resort to check in with me the next day to see if I was okay but no one did. I found that to be very disappointing.
On a better note the resort itself is breath taking. The rooms are beautiful and the views from our balcony of the ocean and beach were wonderful. Our concierge Louis Morales was excellent and the waiters were very attentive. All in all we had a great week. I will be returning in February 2015 with my husband

Room Tip: Higher floors have a better view
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rose l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Dear Guest,
We would like to offer you an apology for the inconveniences of check in and knee cut you encountered during your stay. Your feedback is very important to us to improve every day, thank you for that. Please contact us to: lagunamaroceanresort@westin.com
For further assistance and next stay we ensure you and your family will have the real Westin Lagunamar experience.
Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Short Hills, New Jersey
Level Contributor
121 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed August 23, 2014

We returned yesterday from our sixth visit. We are Starwood owners and the Lagunamar is one of our home resorts. It remains top notch. The facility is beautiful and well maintained. Our room was ready when we checked in. It was clean and just as it should be.

As usual, the staff was friendly and provided excellent service. Special commendations to Eduardo, the pool concierge, who was fantastic in every way and to Claudia, or elite concierge, who did a wonderful job, always with a smile.

Poolside food and beverage service was excellent. We usually ordered lunch from them (Duna) which was very good.

We'll be back!

Room Tip: All of the rooms have an ocean view. High floors have the best views. Buildings 1, 9, 14 are close...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank Skater741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, August 27, 2014
Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people as your last visit, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Warm Regards,
The Westin Lagunamar Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#12 On the Beach Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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