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“4/5 for location and amazing pool.”

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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Ranked #9 of 177 Hotels in Cancun
GreenLeadersGold level
Reviewed August 24, 2014

We just returned from a 5 day trip to Cancun with stay in a Studio Suite at the Westin Lagunamar. The property is very well maintained. The studio was nicely arranged and comfortable. We found it odd that there were no King beds in the studios. View from building 6 was very good. Jacuzzi tub and shower in the bathroom. Probably the coldest (most-wonderful) fridge I've ever seen. Nice to have a washer and dryer to do our clothes before our return to the States. Service was generally "good," but extra requests seemed "forced." This is not a 5-star resort with extra, above-and-beyond service, but it was adequate and friendly. Read horror stories of checkin, but ours was speedy and friendly. Although there are several restaurants on property, they had odd offerings of different themed foods each night, so that was a bit restricting. The food and beverage service was costly and really, nothing to write home about. Go off property for much better food at better prices. Nicely situated across the a mall/shopping plaza. Near McDonalds for those on a budget. Full kitchen and cooking utensils/cookware for preparing food in your room. The infinity pool was amazing and we enjoyed it most of all. We would return.

Room Tip: Ask for a higher floor, 4th or above, so that the palm trees do not obstruct your view.
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank todd_fix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest,
Thank you so much for taking your valuable time to post your review, your comments about our amenities and immaculate and gorgeous grounds, and perfect location, made us so proud to belong to a resort like Westin Lagunamar, and also your feedback about the food and restaurants will be shared with all the staff. Than you for your loyalty and please contact us for your next visit: lagunamaroceanresort@westin.com
Sincerely,
The Westin Lagunamar Management Team

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2,449 - 2,455 of 5,410 reviews

Reviewed August 24, 2014 via mobile

We stayed there for one night in August.

You cant go wrong with the location and the infinity pool was amazing.

The room was nice and comfortable. However the toilet flush was not working properly.

Some of the staff were really nice others did not really respond to our questions. There was a lot of confusion about organizing out trip to the airport. We had to take a taxi in the end because they would not let us use the hotel shuttle service.

This hotel is great for kids though.

Stayed: August 2014, traveled as a couple
1  Thank Wesleytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest,
Thank you so much for choosing our resort for your vacation at the Caribbean,, and thank you for your feedback which is very important to us, we will share with our associates and entire staff. We hope to welcome you soon and give you a complete Westin Lagunamar Experience,
Warm Regards from Cancun
The Westin Lagunamar Management Team

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Reviewed August 23, 2014

I would have given this resort 5 stars if it wasn't for the horrible check in I experienced. I arrived at the resort about 11:30 am and checked in. I was told my room wouldn't be ready until 4:00, which was acceptable because that is check in time. However, when I went to get my room keys at 4:30 I was told the room would not be ready until 5:30. After expressing that this was unacceptable and asking for a manager they gave me a different room within five minutes.
That evening I fell on the resort grounds after having dinner. I cut my knee and they were very attentive to my wound. I expected someone from the resort to check in with me the next day to see if I was okay but no one did. I found that to be very disappointing.
On a better note the resort itself is breath taking. The rooms are beautiful and the views from our balcony of the ocean and beach were wonderful. Our concierge Louis Morales was excellent and the waiters were very attentive. All in all we had a great week. I will be returning in February 2015 with my husband

Room Tip: Higher floors have a better view
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  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank rose l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest,
We would like to offer you an apology for the inconveniences of check in and knee cut you encountered during your stay. Your feedback is very important to us to improve every day, thank you for that. Please contact us to: lagunamaroceanresort@westin.com
For further assistance and next stay we ensure you and your family will have the real Westin Lagunamar experience.
Sincerely,
The Westin Lagunamar Management Team

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Reviewed August 23, 2014

We returned yesterday from our sixth visit. We are Starwood owners and the Lagunamar is one of our home resorts. It remains top notch. The facility is beautiful and well maintained. Our room was ready when we checked in. It was clean and just as it should be.

As usual, the staff was friendly and provided excellent service. Special commendations to Eduardo, the pool concierge, who was fantastic in every way and to Claudia, or elite concierge, who did a wonderful job, always with a smile.

Poolside food and beverage service was excellent. We usually ordered lunch from them (Duna) which was very good.

We'll be back!

Room Tip: All of the rooms have an ocean view. High floors have the best views. Buildings 1, 9, 14 are close...
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  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Skater741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people as your last visit, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Warm Regards,
The Westin Lagunamar Management Team.

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Reviewed August 22, 2014

We asked to be close together and that's what we got. My two grown children got the two bedroom lockoff fot their family and PawPaw & and Nonna got their own space in a single.
The staff is "always" asking is there anything they can do to make your visit more enjoyable.
Take advantage of the photographers there they do great work and much less if you hired someone from outside.

Room Tip: Just ask for what you want if you make your plans well in advance you should not have a problem. Be...
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  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank DallasGang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest,
We are glad to know that you had a great time with us; nothing makes us happier than knowing our guests are enjoyed and had a blast and that we have met your expectations.
Kind Regards,
The Westin Lagunamar Management Team

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Reviewed August 22, 2014

I stayed here along with my husband and our 15 year old son over the Fourth of July weekend. The hotel lobby is fabulous! It is very clean and the view of the pools and beach through the large glass windows is breathtaking.
My only complaint is the rooms. Being a Starwood owner I hoped that we would receive one of the newer rooms- but we did not. We switched rooms three times because the musty room smell was more than we could take. Finally (on our third switch) we were placed in one of the newer buildings. Ask to be put in a building by the spa (Building 10 or 11) if you are picky like I am about how your room smells and the age of the building.
The beach is gorgeous and we had a lot of fun by the pool. The staff is very friendly and accommodating. There is also a nice "hospitality suit" that you can use if you are a Starwood Vacation Owner.

Room Tip: Ask for a room by the hotel spa- the buildings are newer and smell clean and fresh.
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  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Travel_Queen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest!
Thank you for your nice review, we hope to welcome you in the near future and being part of your vacations for many years! Thank you for your loyalty we love all our owners comments.
Sincerely,
The Westin Lagunamar Management Team

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Reviewed August 21, 2014

A gem on the beach that takes your breath away. Spent a few days and wished for more, the staff couldn't have been nicer, accommodations were top notch, the food to die for! Westin lived up to it's name and even more so, one of the most beautiful beachfront properties in the world!

We'll be back!

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 27, 2014

Dear Guest,
Thank you for taking the time to post this kind comments and we are delighted to read the experience you encountered was totally WESTIN LAGUNAMAR.
See you soon!
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Address: Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price Range: $199 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa, Cancun 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach. Our resort in Cancun, Mexico offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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