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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #11 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Millington, Tennessee
Level Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful!”
Reviewed May 9, 2014

My wife and I ended our 3-week stay in Mexico at this location. We are in a 6th floor studio in the center of the main building and it is perfect. All the rooms have a balcony with a ocean view which most don't have. The staff in reception, the ones by the pools, and even the lifeguards by the ocean are extremely friendly and helpful. There are 3 restaurants plus a small tienda downstairs. Little pricey but who wants to leave this beautiful beech. Already talking of our next trip.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank buzsaw8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 12, 2014
Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you back near future!
Saludos from sunny Cancun
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,153 reviews from our community

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English first
Giddings, Texas
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 8, 2014

Very impressed with this resort...we were two couples who get away once a year. We could not have picked a better resort. Highly maintained...super clean...Service everywhere was top notch!! We had one bedroom/villa lock off...beautiful...balcony...faced the ocean and pool. Infinity pool, hot tub, swim up bar. Beach was incredible. Can`t wait to go back. William, who worked at the sports bar and swim up bar was an absolute gem and accommodating and very friendly.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank josephreba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 10, 2014
Dear Guest,
It makes us so happy to know that you will visit us again soon! Thank you for taking the time to post this kind comments and we are delighted to read the experience you encountered was totally WESTIN LAGUNAMAR.
Saludos from sunny Cancun,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 7, 2014 via mobile

This was our 2nd time at this hotel. Nice place and location. If you can't have a good time here then you need help. Get a massage from the staff at the hotel. Go fishing at cancun tarpon fishing Blue Ray marina and see Martin. Stay AWAY from the kiosks at the mall. Vida vacation timeshare is a huge SCAM.
William and Jorge work at the main pool bar. They remembered our names from 4 years ago. They are excellent workers and they alone could make you want to come back. Eat at Pizza Larita, LaMadonna at the mall. Dunas sports bar at the hotel had some good food too.

Stayed May 2014, traveled as a couple
Helpful?
Thank mj2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 10, 2014
Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you back near future!
warm regards from paradise,
The Westin Lagunamar Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California
Level Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 6, 2014 via mobile

Beautiful property and my window over looked a ruin and the crystal blue water on the beach. Killer tortilla soup and service is amazing. Like most resorts here you are a little isolated so thankfully there is enough food and things to do here. Excited to some day use the kids club which seems amazing

Stayed May 2014, traveled on business
Helpful?
2 Thank Scubashark0822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 9, 2014
Dear Guest:
We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience every time to stay with us.
We look forward to welcome you near future,
Saludos from Cancun
The Westin Lagunamar Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 6, 2014

We've got an 1 bedroom room with a Kitchen (fully equiped, including a dish washer machine), a table for six people, washer and dryer machines (for clothes) and two balconies facing the caribbean ocean. Amazing views!! The pools (one with a slide) and the beach are amazing as well. The hotel is in front of La Isla (the best mall, in my opinion), an open Mall with several stores and restaurants. There's a not expensive convenience store inside the hotel where you can have a cup of coffee, a yogurt, a fruit salad, or even buy some pasta to cook inside the room. Amazing!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 9, 2014
Dear Guest,
We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations and our spectacular infinity pool. Our location is the best and we are always looking forward to exceed our guest expectations, please come to visit us again soon!
Warm Regards from Cancun!
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 6, 2014

Because it was our first trip to Mexico and Cancun, we read all the posts about the Westin Lagunamar Ocean Resort. We were not disappointed. although we came on a four-night discount package, everyone treated us as a returning guest. It is a beautiful property and very well maintained. All of the grounds were perfect. Room amenities for the Villa were great, and the view from any of the rooms is the ocean and beach. From check-in with Juan, luggage with Angel, breakfast in Oceano with Henry as our waiter and Judith Estrada as our conceirge, the staff was exceptional. Although it was very windy off the ocean every day (red flags kept us out of the surf), the pools were outstanding. And warm. With the cool breezes, they were wonderful. And the beach was not only soft sand, but never hot like Florida. Miles of beach are perfect for walking. La Isla mall is across the street with many choices to eat (including reasonable choices for us picky Americans) and shop. Even Chilis was great food and service. Westin restaurants were good, but the Steak night on Wednesdays is not to miss. All you can eat of your favorite cuts and prepared as you desire. It is a pleasure to go to a resort that understands pampering people on vacation. We took the hotel shuttle at $85 round-trip total for up to four people and it was wonderful. We did the time-share presentation for the $100 resort credit and it was a great pitch, just not for us at this time. Fabiola was attentive and listened to our thoughts and was understanding when we passed on the offer. there were fun activities, but we were there to relax and we did. While it seemed not full, the pools are huge and could handle a full house. It is in the middle of the hotel zone and you feel very safe, although the images on the way to and from the airport remind Americans how fortunate we are to live without fear. We hope to go back again, as it is a fantastic property with amazing people who made us feel very special.

Room Tip: All rooms face the ocean. We were in room 381 (building 3 on the 8th floor) and had a beautiful view...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ke417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 9, 2014
Dear Guest,
We are glad to know that we exceeded your expectations of a truly Westin Lagunamar Experience, we hope to welcome you near future, thank you for sharing this tips and suggestions with other travelers. It will be a pleasure to host you soon.
Warm regards from sunny Cancun,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 5, 2014

I stay and choose SPG properties becasue generally they provide exceptional service and additional benefits for reward members, I am a long time platinum member. Unfortunately this hotel tends to want to relegate these members to the worst veiws, longest waits, least useful assistance category. Perhaps this was becasue I booked a discount rate.

I was relegated to the back of the hotel with an obscured beach view after my initial inquiry as to the potential for a platinum upgrade. I was then moved to a beachfront room which was also available at check in on the second request, and therefore one would assume would have been offered initially btu wasn't.
My request for a larger room this time charged at the additional rate was met with "No larger rooms available, we are fully booked". I subsequently booked a premium room on the internet within 2 minutes of ending the conversation with reception and was then checked into a room adjoining my original room class.

In addition we wasted one half of a full day trying to check in, of the 2 days we had in Cancun, with a tired cranky baby in tow around the grounds, whilst awaiting our room with a pager which they didn't bother to use to call us when the room was ready.

I wouldn't stay here again. I don't like paying good money unless I get a quality experience. In addition 4pm checkins at a beach resort are ridiculous, people are here for the daytime beach activities!
Besides that I can't abide by being lied to when requesting to improve my stay.

Room Tip: A Villa here is a stadnard room witha kitchette and a washer/drier. It would be better described a...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 8, 2014
Dear Guest,
Thank you for taking the time to post this review, we offer you a sincere apology. We would like to comment that the check in and checkout time is an standard policy for SVO resorts like ours, we try with effort to exceed the guests expectations having perfectly equipped rooms for families and couples. We hope that you give us another opportunity to show you a renewed Lagunamar Expereince.
Warm regards,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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