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“Fantastic Property/Superb Service” 5 of 5 bubbles
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #9 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Aspen, Colorado
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic Property/Superb Service”
5 of 5 bubbles Reviewed April 30, 2014

This was our first time in Cancun, we chose the Westin Lagunamar. The property exceeded our expectations. Our room was beautiful, spacious, with several amenities and spectacular views. We cannot say enough kind words regarding this property, especially the service and all staff we interacted with. Anytime we needed anything everyone went above and beyond to answer questions and give assistance, even personally walking us to various points of interest within the property. We have traveled extensively and are not easily impressed, however this resort is truly memorable and made in our stay in Cancun wonderful! If you have an opportunity to visit this resort, you will not be disappointed.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Teri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 3, 2014
The Westin Lagunamar Management Team
Dear Guest, It makes us so happy to receive these kind of comments, thank you so much for choosing Westin Lagunamar. We would love to host you again soon. We will recognize the staff and will share these comments with them. It´s a pleasure always to make our guest´s vacation an unforgettable experience.
Saludos from paradise,
The Westin Lagunamar Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,009 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,712)
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Windham, Maine
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

This hotel is very quite and relaxing, with an amazing beach. The staff was extremely helpful in assisting us with choosing excursions and restaurants. We had some wonderful meals at the resort, but also found some great local restaurants within walking distance. This resort is very friendly, not too crowded and a very relaxing atmosphere.

Room Tip: We were in building 9- which had wonderful views of the ocean and pools.
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  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank runnergirl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 3, 2014
Dear Guest,
We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you very soon!!
Saludos from Paradise,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

What a great get away with the girlfriends. The hotel could not be in a better location. Across the road from the mall that has everything, just secluded enough for a perfect tropical get away. Stayed in a 2 bedroom villa friend was an owner. Front desk staff could not be more accommodating in our selection of the perfect room for us. Great spa, but the best spa experience was right on the beach with Gerard and the rest of the crew. What is better than getting a massage while listening to the waves crash right outside the window. Staff very accommodating. The infinity pool was spectaular. Not crazy about buffets but the breakfast buffet was GREAT! do not miss it. For $20US you get a feast with either your choice of bloodymary or Champagne (all you can drink of those). All and all GREAT vacation. Will gladly go back to the Westin Lagunamar in Cancun.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BoopNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, May 3, 2014
Dear Guest,
Thank you for sharing your amazing review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and knowing that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Saludos from sunny Cancun
The Westin Lagunamar Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RSM
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 bubbles Reviewed April 28, 2014 via mobile

In our second stay in this property we had one of of the worst personal staff in all spg. Her name is Patricia. First at our check in on April 2013 and now on the check out April 2014. She is like a robot, do not care about spg status , or owner of the villa, and treated us not just with no smile but doubting about everything , even that we were there for 10 days she called someone to check if the credit card was mine! Unbeleveable! One of those persons that can ruin the image of the resort and our peace ... So move her to another resort maybe with young inexperienced people ...

Stayed April 2014, traveled with family
Helpful?
6 Thank ErmesMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 30, 2014
Dear Guest,
First of all, thank you for taking the time to write this comment; we offer you a sincere apololy for the incovencience you had in our resort, we will take care of it. What make us happy is to serve our guest and go the extra mile for them. We hope to have the chance to welcome you again and give you a renewing Lagunamar Experience.
Warm regards,
The Westin Lagunamar Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinnelon, New Jersey
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

I feel that it is necessary for you to know what an amazing vacation our family and friends just had at your resort. Every year for the past 4 years we have been visiting the Westin Lagunamar with family and friends. This year we were a party of 30, 7 families consisting of 16 adults and 14 children. Checking in was a breeze this year. Your staff eagerly grabbed all of our bags and escorted us to the front desk. Checking in when I was here for the first time was a little hectic. But every year it has gotten better and better. This year checking in was excellent, your staff handled the group with ease. Your entire staff was so attentive but I would like to point out certain people who made our vacation special.

Claudia Becerra, our concierge for the past 4 years, is always so attentive to everybody's needs. Three months ago I contacted her and requested recommendations for restaurants, activities, spa treatments and transportation from the airport. She sent them to me, followed up and made reservations for us. When we arrived she was in the lobby with a big smile and a hug. She really means a lot to me and my friends and family. We are always at ease knowing Claudia is taking care of us.

Pedro, the restaurant manager, was always present and making sure we had only the best staff taking care of us. He had the waiter, Henry, take care of us and all the kids. Everything was done with a smile and with pleasure. I can't stress how much their attentiveness to our children and ourselves made dining at the Westin a pleasure.

Felipe Avalos, the pool bartender, I have known now for 4 years. The minute he sees me he yells out with a big smile, "Mr. Frank welcome back!" His patients with the children ordering lunch and drinks was incredible. If it was me behind that bar, I think I would have sat down and poured myself a shot of tequila!! He was extremely attentive to our entire group. He did everything in his powers to make our vacation wonderful and he did it with a genuine smile everyday. He is one of the reasons we love coming to your resort year after year. Even our kids were sad to say goodbye to Felipe.

Some other great people were Carlos the masseuse and Francisco from the locker room at the spa. I think we had 6 people get a deep tissue massage by Carlos because he has magic hands. Best massage and spa experience ever and I have gotten massages at some of the most beautiful, expensive and elite spas.

Even the vendors that are selling bracelets and hats and braiding hair were fantastic. They were so good to all of our children. My daughter had her hair braided and by the end of vacation one of the braids started coming undone. My daughter was so upset that she was going to go to school the next day and her braid wasn't going to look good. So on our last day, an hour before we left for the airport the woman fixed her braid . She insisted on no payment and no tip! My daughter was smiles from ear to ear. That for me, is priceless.

Other than that the rooms were clean and beautiful. The grounds and pool were clean. The grill areas were immaculate. The beach was maintained and cleaned daily. Truly amazing.

Also I can't stress enough to have the photographers at the resort take pics of your family. There is no charge for the photo shoot only for the pictures you want. They are some of the best photos of our family ever!

See you next year!

Room Tip: They are all good rooms. Each room is ocean view and pool view! How can you beat that!
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank frankiec112373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 30, 2014
Dear Guest,
We are glad to know that we exceeded your expectations of a truly Westin Lagunamar Experience. Thank you for such a nice post about our Resort and our Staff. We assure you we´ll recognize all of them and that´s what it makes us happy, to serve our guest and go the extra mile for you; we hope to welcome you in a near future, It will be a pleasure to host you soon.
Warm Regards from sunny Cancun,
The Westin Lagunamar Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orland Park, Illinois
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

We have visited the Westin Lagunamar since it opened 6 years ago and it just keeps getting better! As SPG vacation club owners, we stay in a two bedroom villa. All of the buildings provide a spectacular ocean view! It is a family friendly resort. with a staff that is truly wonderful and willing to help make your stay memorable. We loved the theme night dinner buffets and the breakfasts. The location of the hotel is perfect with easy bus access, and within walking distance to many restaurants as well as great shopping.The spa is "heavenly" , although personally nothing beats a massage on the beach with Carlos or Juan, and the sound of the ocean! We just came back yesterday and we are already looking forward to returning in December!

Room Tip: Buildings 1 and 9 are the best oceanfront villas but every room has an ocean view, the higher the fl...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kathy20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 30, 2014
Dear Guest,
Thank you so much for your loyalty, it´s great to know that you come every single year. Thank you for your review and for taking the time to write it. We hope to have the chance to welcome you for a 7th Lagunamar Experience.
Warm regards from paradise,
The Westin Lagunamar Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

We just loved our vacation at the Lagunamar in Cancun! The resort and the rooms are as beautiful as the pictures on the website. The ocean has the most spectacular shades of blue! A great place for a family vacation! The entire staff was consistently friendly and helpful from the moment we checked in to the moment we left to return to the airport. The airport is around a 20 minute drive from/to the resort, it's pretty much one straight main street filled with hotels and restaurants. Once you check in you should visit the market on the lower level to do some food shopping for your villa, they will deliver the goods to your room. The infinity pool and ocean is just perfect, there is also two other pools and one with a slide for the kids. We enjoyed the lounge chairs under grassy huts on the beach. Even though the weather reported partly cloudy, the sun was out every day! Breakfast at the Oceano restaurant was a great start of the day, the french toast is delicious and the staff very friendly. We frequently had lunch at the Viento restaurant overlooking the infinity pool and ocean. Food was delicious and the view breathtaking! We would highly recommend having a massage in the beach hut, it is totally private and comfortable yet you hear the waves of the ocean while you relax during your massage. Maria and Paula are excellent massage therapists! Across from the resort is a wonderful outdoor/indoor mall with shops, restaurants, music, attractions, gives you an authentic feel of Mexico and it's right across the street! We've traveled to many Islands and found this resort and staff to be the friendliest and most accommodating. We would highly recommend this resort to any fellow beach goers!

Room Tip: All rooms seems to have an ocean view! Highly recommend a 1 bedroom unit with full kitchen
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rainie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 29, 2014
We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar. We are glad to know that we exceeded your expectations of a truly Westin Lagunamar Experience, we hope to welcome you near future, thank you for sharing this tips and suggestions with other travelers. It will be a pleasure to host you soon.
Warm Regards from Cancun,
The Westin Lagunamar Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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