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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #11 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Macon, Georgia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Staff”
5 of 5 bubbles Reviewed February 25, 2014 credit card Amex Card Member Review

The Westin Lagunamar took us on an amazing adventure. Every staff member that we ran across wanted us to enjoy ourselves. The room was fantastic but the desire of the staff to please us was the best we had ever come across.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 27, 2014
Dear Guest,
We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar for your last stay. Thank you for your pictures, are beautiful
We hope to welcome you back again!!!
Saludos from paradise,
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,090 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,738)
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English first
Chelmsford, United Kingdom
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

Chose this hotel as we did not want all-inclusive and stayed for 6 nights. The rooms were spotless and well furnished. Everything you could want was provided for in the kitchen should you wish to cook your own food. The staff were excellent especially around the pool and beach area where they worked tirelessly to provide you with whatever food and drink you ordered. fresh towels daily. Masseuses were available all day if required. The hotel is perfectly located for the beach and for shopping. There are 2 malls and shopping areas across the street which apart from the shops also had a number of restaurants within them. Within walking distance were also a number of quality restaurants as well. The buses into Cancun town stop outside the hotel and cost about 50p, in fact all fares regardless of distance would cost the same. When we were walking from Cancun town centre a bus pulled up next to us to offer us a lift, we were no where near a bus stop at the time can you imagine that happening in the UK? Would have given it 'excellent' but we were celebrating 30 years of marriage and requested in advance that our room have a decent location and view. We got put on the ground floor with our nearest view being the poolside bar which obstructed the little view of the ocean we had. had to complain to the concierge and eventually got a room on the 3rd floor which afforded us a view of the ocean which was great to wake up to. the facilities are very good with a spa complex, gym area and shop in the basement area which probably could have a wider stock in it but is adequate. We only used the Ocean restaurant once but the food was lovely and reasonably priced and Diego our waiter was charming. All in all a lovely hotel in a lovely location

Room Tip: Book a room on the 4th floor or above for the best views as there are a number of palm trees round t...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank leylandii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 27, 2014
Dear Guest,
Thank so much for taking the and write this review. Congratulations for your 30 years Wedding Anniversary. We welcome and appreciate every piece of feedback we receive. We hope you have the opportunity to return to the resort and experience the enhancements we are working on for our valuable Guests.
Saludos from sunny Cancun
The Westin Lagunamar Team
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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

We just returned from a week long stay at the Lagunamar. It was our first trip to Cancun. We are owners, 3 start elite. I honestly cannot say one bad thing about our stay...it was perfect. The grounds were beautiful. We spent most of our time on the beach or at the infinity pool. The food was excellent. We especially liked the theme nights. Our last night was Valentine's Day and had dinner on the beach...absolutely wonderful. I cannot say enough about our elite concierge, Toni. She started to make contact with us before we left and was always there to help. The service was always 5 star. The staff were extremely friendly and so willing to go back. Our room view was breathtaking. So glad we have bought into The Vacation Ownership. We cannot wait to go back.

Gail O.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gail O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 27, 2014
Dear Guest,
Thank you sdo much for your comment and for your loyalty ti our company. We are glad to know that we exceeded your expectations of a truly Westin Lagunamar Experience, we hope to welcome you near future, will be a pleasure to host you soon.
Warm Regards from sunny Cancun,
The Westin Lagunamar Team
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Provo, Utah
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed February 23, 2014

Hotel is very nice and sits on a beautiful beach in the Hotel Zone in Cancun. I love the location and the beach. Sand is wonderful and the beautiful turquoise waters are inviting. It is the hotel that is strange. I paid with starwood points just like I did for the Sheraton Maui last month. However, at the Lagunamar they don't replace towels and barely come by for a glance at your room to pick up used towels but don't replace them. By the end of the week we will have to air dry after a shower. Wash cloths are all gone--no replacements.

I paid the same amount of starwood points as I did in Maui but the service is very poor. I would not recommend this place unless you are willing to take care of your own room, make the beds and wash your own towels. Very friendly people and beautiful grounds and beach. I just find the service to be non-existent. They claim all rooms have a view but our room does not. We are on the second floor and the higher floors have the views.

Room Tip: Get a room on a high floor if you want a view. We have no view of the ocean at all although they cl...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Brent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 26, 2014
Dear Guest,
Thank you so much for taking the time to write this review. We really apprecite all the comments and suggestions. wee offer youa sincere apologize for all the incovenciences you had during your stay; if you can send us an email to: lagunamaroceanresort@westin.com will be a pleasure to clarify you everything.
We hope to have the cahbce to welcome you back and give you and amazing Lagunamar Experience.
Warm Regards,
The Westin Lagunamar Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

We just returned from our first visit to Westin Lagunamar. What an awesome resort in a perfect location. Facility and grounds are gorgeous. Rooms are outstanding. Pools and the beach are amazing. Staff is incredibly helpful. And location right across from the Isla mall with many shops and restaurants...so much to do so close.

Concierge staff was awesome - calling and providing help in advance of our trip. Tony in particular! Thanks for a great time, Westin!

Room Tip: Stayed high up over the main check-in building overlooking the fountains and view over the property...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 26, 2014
Dear Guest,
We would like to thank you for your fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it; we love your pictures, are amazing. We hope to welcome you back near future!
Saludos from paradise
The Westin Lagunamar Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agawam, Massachusetts
Level Contributor
81 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

Just got back from here with two other families. The service and setting was impeccable. Staff was friendly and there was plenty to do or not. Your choice. Would highly recommend if you have a chance to stay here.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 24, 2014
Dear Guest,
Thank you for taking the time to post this nice comments and we are delighted to read the experience you encountered was totally WESTIN LAGUNAMAR.
See you soon!
Saludos from paradise
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
143 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed February 22, 2014

A friend has one of the time share units and I returned for my second trip to this hotel and my fifth trip to the Cancun area. As before, the rooms were spacious and had all of the amenities one could use.
My only complaints are the very over priced breakfast buffet (about $25USD) and the poor selection of healthy products and fresh produce from the store. Seemed like it was only over-processed snack food, liquor, beer and soda available.
I spent a lot of time in the spa as I had some back spasms while I was visiting the hotel. Gerardo gave me the firmest, best massage I have had in years. I went back a few times to see him actually.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christina_Moorshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 24, 2014
Dear Guest,
We would like to thank you for taking the time to post this nice review; we care about every detail our valued guests can provide us to improve every day. We hope to host ypu again, now we have e new program called Super Foods, you are gonna enjoy it.
We hope to host you and your family so soon!
Saludos from paradise,
The Westin Lagunamar Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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