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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Ranked #9 of 177 Hotels in Cancun
GreenLeadersGold level
Reviewed August 3, 2013

Mom and dad plus four sons 11-17 stayed for a week at the Lagunamar. This is a very nice place. we would definitely stay here again. The staff were friendly. the concierges were extraordinarily helpful! The location is perhaps the most convenient in the hotel zone as it is directly across the street from the prominent La Isla, an outdoor shopping mall. The hotel has a vibrant kids program, a miniature golf course, private beach access, beach volleyball and soccer activities. The pool staff are young, friendly and engaging. there are 3 large pools to choose from. there are 4 restaurants on location if you want to eat "off campus". Our kids had a great time, and so did mom and dad.

  • Stayed: July 2013, traveled with family
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5  Thank smokester7306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 8, 2013

Dear Guest
Thank you for coming back again for a great family experience at Westin Lagunamar; it is our mission to improve every time our valuable guests come back and expect a renewed Experience.
We hope to welcome you for the third time near future!
Warm Regards,
The Westin Lagunamar Management Team

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3,177 - 3,183 of 5,479 reviews

Reviewed August 1, 2013

Many great things to say about this resort: perfect beach access, great pools, nice rooms (except our couch and rug had stains a are ready for the garbage heap). Additionally, common areas are not tended at the level of an excellent rating. Someone put a discarded pizza box on the nearest garbage and food from it sat there for days. Prices at the restaurant are high--we would have eaten there more often if they weren't so steep. The little market was too small to be much use. If it was twice the size, it probably would have done 10X the business. We ended up shopping in town at the Chedraui and Mega and cooking a couple of times and eating out in Cancun downtown.

Despite the downsides, our week here was pretty darn close to paradise. The weather, beach, sand are all outstanding. We got special pricing as SPG owners. If I'd paid retail I would have complained to the management about the couch and cleanliness.

  • Stayed: July 2013, traveled with family
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3  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 8, 2013

Dear Guest,
Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive. We hope you have the opportunity to return to the resort and experience the enhancements we are working on for our valuable Guests.
Sincerely,
The Westin Lagunamar Management Team

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Reviewed August 1, 2013

This hotel is fabulous.we had a great stay there.the beautifully.pools the restaurants. The staff was exceptional. Would hihgly recommend this hotel.we loved the beach.we were in the new section and its very nice.my granddaughters really loved all the pools.

Room Tip: Ocean views. Close to restaurant's. Is nice.
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  • Stayed: June 2013, traveled with family
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4  Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded August 8, 2013

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. And is very important to us your feedback for improvement every day. We hope to see you again next year to enjoy another Westin Lagunamar experience!!
Sincerely,
The Westin Lagunamar Management Team

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Reviewed July 30, 2013

We stayed on July 20 thru the 25. We had the two bedroom suite which was very spacious for two couples. Rooms and grounds are very clean. We had an excellent time. Even check in went smooth. I think we waited maybe thirty minutes to get a room, and we had a Ocean View room near the end. So it was very quiet both day and night. Food was reasonably priced, but I had one complaint. We went fishing and brought the fish backed to be prepared. They charged me close to $100 for four people, and only brought vegetables for one person. $100 for cooking the fish that I provided. Don't understand that. But other than that vacation was great. Beach and pool was great. We will visit again.

Room Tip: Try to arrive before check in time and ask for an higher floor.
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  • Stayed: July 2013, traveled as a couple
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2  Thank pgriffin9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded July 31, 2013

Dear Guest,
It makes us so happy to know that you will visit us again soon! Thank you for taking the time to post this kind comments and we are delighted to read the experience you encountered was totally WESTIN LAGUNAMAR.
See you soon!
Sincerely,
The Westin Lagunamar Management Team

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Reviewed July 30, 2013

We stayed here beginning of July over the 4th and had a wonderful time. I traveled just with my kids here and we felt safe and well taken care of. The room was fabulous. We stayed in a one bedroom villa in the new section, building 11. Our area had it's own pool but we usually went to the main pool area to swim and enjoyed the water slide immensely. Fun but not intimidating or tacky. It is Cancun so you have bars that you swim up to etc. but for the most part people are well behaved. There is a mix of Americans and Mexicans who use this for vacations and ownerships in the Starwood network. We ate in a lot and used our kitchen to cook and found things in our little westin market for the most part - whatever we needed and was glad to find some odd things like almond milk that we like at home.

Kids loved Mini golf and the kids club was great. We went there bc we could not get in to St John with the starwood ownership that time of year. Loved the place but not sure Cancun itself is my first choice anymore. We did enjoy Chichen Itza tons and the excursion we took with Best tours. It was worth the extra $.

Room Tip: we were over the sports bar but only heard chairs moving arond at closing - otherwise all was good.
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  • Stayed: July 2013, traveled with family
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4  Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded July 31, 2013

Dear Guest,
We would like to thank you for posting this amazing review and sharing your nice pictures of the resort, we are glad to know that you really enjoyed and had a Westin Lagunamar experience.
We look forward to welcoming you near future!
Sincerely,
The Westin Lagunamar Management Team

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Reviewed July 29, 2013

Location: Don't take the guy holding a westin sign at the airport. He is a dupe. Distance is great.

Hotel: It was amazing. Beautiful grounds, impeccable pools and service is outstanding! They made our stay the best it could possibly be. The Kid's Club was awesome! They took exceptional care of our little daughter. She was 6 and did a lot of activities, fed a resident pet, tie-dyed a shirt, went on a scavenger hunt and participated in a pinata event. The concierge helped us make informed decisions about excursions and booked them that saved our vacation. We had an amazing time going where she had us go (Puerto Morales, Isla de Mujeres and a Xichen Xtza tour).

Room: Clean! Awesome shower and I liked the door as we could let daughter take a bath in the whirlpool while watching her. Deck was nice. I slept with my child out there to the ocean waves, as the room is soundproof. Fully stocked kitchen. All I brought was dryer sheets. We constantly washed clothes and it was great to have that option.

Beach: Clean, nice, the waves were great and we had a good time but only went once.

Area: That mall across the street is great! Go to Taco Grill!! Best food EVER!

Security: A live guard. Enough said. no timeshare and other sales people on the property and pesky cabs.

Theme night: Mexican celebration night was crazy good. We had over 70 different dishes all labeled, and authentic Mexican chefs cooking like it was for their family. They even stopped to talk with me a while and share a recipe which I then made at home. The mariachi band was so wonderful. They serenaded my daughter and she was so happy!

Food: We ate at the mall or on excursion except breakfast. Breakfast was good. I was able to eat even with Celiac's and Crohn's disease, so I was happy.

We will be going back next summer or maybe for Spring Break : )

Room Tip: Be up high and the newer rooms are away from the main desk but it is a walk.
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  • Stayed: June 2013, traveled with family
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3  Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded July 31, 2013

Dear Guest,
We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations and our spectacular infinity pools.
We hope to welcome you near future and please contact us before your next visit to: lagunamaroceanresort@westin.com
Sincerely,
The Westin Lagunamar Management Team

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Reviewed July 29, 2013

My wife and I just returned from a one week stay at the Westin Lagunamar and had a great time. The staff was incredible; especially Toni, our dedicated concierge. She contacted us before the trip to inquire about any special requests and to coordinate our transportation from the airport.

We have a room on the 7th floor with spectacular views of the ocean and pool. We used the full kitchen for breakfasts and lite lunches. (We bought our food at Wal-Mart, but would go to Costco next time). We had some great dinners out. Fun places: Carlos & Charlie’s. Nice restaurants: Fred’s, La Madonna and La Distelleria.

Also, the “fun team” at the pool really kept us involved. My wife really enjoyed the water aerobics led by Sebastian and Rene. Both were great guys.

We would definitely return.

  • Stayed: July 2013, traveled as a couple
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2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded July 31, 2013

Dear Guest,
We are glad to know that we exceeded your expectations of a truly Westin Lagunamar Experience, we hope to welcome you near future, thank you for sharing this tips and suggestions with other travelers . It will be a pleasure to host you soon.
Warm Regards from Cancun,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Address: Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price Range: $208 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa, Cancun 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach. Our resort in Cancun, Mexico offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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