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“Could not ask for a nicer place” 5 of 5 bubbles
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Los Angeles
Level Contributor
266 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Could not ask for a nicer place”
5 of 5 bubbles Reviewed April 26, 2013

Room and View

We arrived at the hotel for check in at about 6:00 pm and were impressed by the lobby and staff that greeted us. We immediately got our room keys and went to Room 372, which is on the 7th floor in the center of the building. All rooms have an ocean view and it is a great view no matter where you are situated. The room was beautiful with two bedrooms, dark woods, and very large well- appointed bathrooms. In both baths they had a separate bathtub and extremely large shower. Could not ask for more with one exception. The balcony off the master is somewhat small and if you are with other couples, it is hard to seat more than four people. The beds were very comfortable and the kitchen is fully stocked with everything needed if you want to cook.

Pool, Beach Grounds and Bar Area

The pool is massive with a swim up bar. It is an infinity pool, so if you want to swim over and look at the ocean, it is a great view. Beach is spotless with lifeguards patrolling all the time. Some great smooth water days and some rough ones out there. Best to stay on the beach when the red flags are up, but some people chose to ignore that and we got to watch them get rescued. We found the drinks to be excellent and in the normal price range and even better during the happy hour. The grounds are beautiful with plenty of trees, grass and a great outdoor BBQ area. If you have kids, they will love the water slide that dumps into the pool and the shallow area to play.

Location

The location is outstanding as you are pretty much in the middle of everything and walking distance to almost anything. If you want to go to the market or Wal Mart, you can jump on the R-2 bus in front and get there for 80 cents. It will drop you right in front. For your return with groceries, you will want to take a cab and that will run you about $12 for two people. There is a mall across the street with some great restaurants, especially the Italian one (don’t recall the name).

Hot Tip

If you are with a large group, use a van driver and you will save a ton of money. We had a group of eight and found “Limburto” who was our driver. (his dad named him after the pilot Charles Limburg) He was prompt and much more reasonable than the other vans. Other vans wanted $550 for an entire day trip and Limburto charged $350, much cheaper. His number is 9981-34-9220 cab number 3968.

Conclusion:

This is a typical Westin property with great English speaking staff and perfect service. I have been to other locations here many times and this is one of the best.

Room Tip: High center room will give you the best view of everything
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PatrickLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 26, 2013
Dear Guest,
We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. We love to meet our guest expectations and we love to receive this kind of reviews.
Thank you again and come back soon.
Warm Regards from Cancún!!
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,749 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,620)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Bourne, Massachusetts
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

Our stay 17APR - 23APR2013

We took advantage of the shuttle service offered by the hotel. Upon check-in we were assigned a room in the 200 bldg, 2nd floor. I asked for a higher floor and we were switched to the 700 bldg, 7th floor. All buildings have a sea view. The hotel was very nice with beautiful pools and beachfront.

We are European/Eastern Europe/Mediterranean travelers. It was our first time to Mexico. We thoroughly enjoyed our vacation at the Westin Lagunamar and are planning another trip next year.

We're budget minded travelers. Knowing our unit had a full kitchen I brought my large Carrefour shopping bag for our Walmart excursion. Take the R2, 8.5 pesos, 30min from the hotel zone to Walmart. Walmart has everything including beer, wine, liquor, souvenirs. Great produce section.
We also purchased some groceries at the small market at the Westin. The prices were reasonable.

Our vacation was totally downtime. There is plenty to do for day trips, excursions, exploring the city by public transit ext.

Overall, it was a great stay.

Room Tip: Every room has a balcony and a sea view.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 26, 2013
Thank you for providing us the feedback about your recent stay with us and for the valuable tips for our guest .We are glad to read that our mission was accomplished and you had a relaxed stay.
Thank you for choosing The Westin Lagunamar!
Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

The hotel is a great deal in every aspect. It's so clean, safe and on a great location right in front of a famous outdoor mall. The beach and pools are great and super clean.
The rooms are equipped with a full kitchen, washer and dryers, which is a great deal for a family with kids.
All rooms have a great ocean view and the service is EXCELLENT !!!

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Adakwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
Thank you so much for this amazing comments, the views, the infinity pools and our facilities and amenities in the room are all a “ Our Westin Lagunamar experience” and we are delighted to read that we exceeded your expectations and you had an amazing stay,
Please comeback to visit us soon for another Westin experience.
Warm Regards from Cancun!
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

Traveled with a group of girlfriends and was able to borrow a friends time-share. The accommodations were great, we had a quiet room in Building One with a view of a Mayan ruin just outside of our patio!
Everyone at the hotel was friendly and accommodating. Only draw back I found was that the market within the complex really lacked anything except junk food and booze; as a healthy eater I was a little disappointed in the lack of fresh food.

Room Tip: Ask for Building One if possible, you'll get the Mayan Ruin view :)
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christina_Moorshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
Thank you very much for posting your review, we definitely love the Mayan Ruin inside our property as a view, our friendly staff is always willing to go beyond the limits to make your stay marvelous! Thank you for choosing The Westin Lagunamar for your vacation.
We´ll be glad to welcome you soon!

Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
122 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

Every two years our immediate family gets together for a family reunion. There are 10 of us, including four children, ages five to nine. Our reunion in Cancun was absolutely memorable. From the minute you enter the Westin Lagunamar's lobby, your are blown away: floor-to-ceiling windows frame an unbelievably beautiful view of the infinity pool, with the Gulf of Mexico behind it. The grounds are as beautiful as anything we've ever seen. The staff couldn't have been more helpful. Most importantly, the kids were never bored; there is plenty for them to do.

One especially convenient feature of the property is that it is across the street from an extensive, upscale mall, with a number of excellent restaurants and a Starbucks. The hotel is located in a safe area, central to all attractions. We couldn't recommend it more highly.

Room Tip: It's hard to find a bad room. Virtually all of them face the Gulf.
See more room tips
  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
We would like to thank you so much for this wonderful review and for choosing our resort for your memorable family reunion. We are delighted to read that we meet your expectations and our staff was always helpful.
We are looking forward to welcome you near future! Warm regards,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trumbull, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

This was our third time staying here (after our first stay we liked it so much that we bought a time share week). The rooms are spacious, comfortable and always clean. The staff is very friendly and helpful. Our kids love the pools and it never seems crowded - except for the lounge seating but not in the pool itself. We love that the mall is right across the street to take a break from the sun and so many great restaurants in walking distance. The staff at the KidsClub are wonderful (especially Juanita!). Our kids always love the activities and we love the parents night out on Tuesdays - so wonderful to get a night out alone on vacation. The only negatives - it is always very windy and therefore hard to enjoy the ocean with the rough surf. Also, we had a problem with a bill at the bar and the front desk was not very helpful in trying to correct it. All in all though, always a great vacation at the Westin Lagunamar!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CC33CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
It makes us so happy to receive these kind of comments from our dear owner, thank you so much for choosing Westin Lagunamar for your vacation again and for your loyalty to us and Starwood Resorts. We would love to host you again soon.
Warm Regards from Cancun!
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

Let's start with the one major con so that it doesn't get lost in this review. The wifi, which was provided free of charge, was unbearably slow and unreliable. The connection was worse in certain rooms and during prime usage times. Certain apps would not work and connection constantly dropped. LAN cable on room didn't work when I tried to connect my laptop. Management claimed to be aware of the problem and working on a solution. I didn't see a change in the three days I was there. Maybe it was better that I disconnected an enjoyed why Cancun has to offer. So now for my review...

There hotel is located about 25 minutes from the Cancun airport and across the street from a nice mall with food and grocery options. At the hotel, there is a bright, open lobby with views of the pools and ocean which provides a wonderful welcome. There are many concierge staff able and willing to help. I especially liked the airport transfer feature ($79usd round trip). There are three restaurants with great food. The breakfast buffet is enormous, but pricey at $30usd. If you plan to eat a lot it is well worth the cost, which includes bottomless mimosas. Wide array of fruits, pastries, breads, eggs, bacon, waffles, pancakes, omelette station and the list goes on!!! A little disappointing that espresso or bottled water is not included. The food I ate for lunch and dinner was also good and not too pricey, but the menu is limited. There are many pools and hot tubs and beautiful fountains. There is a magnificent infinity pool overlooking the ocean, with a swim-up bar. There are lots of lounge chairs and umbrellas around the pools and many waiters taking orders. There is a kiddie pool and a slide too. Very family oriented with lots of activities. The concierge try to organize volleyball and football (soccer) games on the beach too. The beach is pristine and well guarded by lifeguards so you feel safe. Free lounge chairs which is great! The hotel offers a spa, fitness center and business center.

My room was comfortable with a balcony and great view of the ocean. I stayed in Tower 10. It was a one-bedroom with a full kitchen, dining room and living room. There was also a washer and dryer in the room! My only issue with the room was that some outlets did not work, the electricity surge seemed low as devices took forever to charge and there were many many many switches for the lights that were sometimes confusing to identify.

All in all, it was a great stay and I recommend the hotel if you can deal with the small issues I mentioned above.

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank fascias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
On behalf of the Staff and Management at the Westin Lagunamar, we would like to thank you for posting a review and we want to apologize for the wifi inconvenience and some outlets issues in your room and during your Stay. .We will share your feedback with the respective upper Managers so that they can ensure our associates are doing their best to provide our guests with a refreshing experience. And take care of this minor details Please come back to visit us soon, if you have anymore questions or need further assistance please contact: lagunamaroceanresort@westin.com
Sincerely,
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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