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“A Family Hotel”

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #11 of 175 Hotels in Cancun
GreenLeadersGold level
Austin, Texas
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A Family Hotel”
Reviewed February 10, 2013

if your a family with kids or want a laid back atmosphere then book your stay at the westin lagunmar..known for the heavenly beds and showers this westin will not let you down..with a location that allows you to get around cancun with ease..
the check in is not till 4pm..its there rule and dont be dissapointed if you arrive at noon...they will not make exception..even if the hotel is 20% full...this was my scenerio and we traveled with 6 month and 3 year old....and here are a few little tips that may help you..
*set up transportation with the hotel..its very easy to do and they give you step by step instructions once you arrive in cancun...but be sure to arrange your transportation back to the airport 24 hrs before you check out...i failed to do this and a taxi cost me about $28 more to take family back to airport...
*if you like to lounge by the pool everyday move around...each pools have different lunch menus..so try them both
*pack a soft cooler or just buy one at walmart for $7...take anything you want but glass to the pool in your cooler everyday...if not take advantage of the daily happy hours the hotel has to offer..3pm to 4pm at the pool and 6pm to 8pm at the sports bar...
*USE THE PUBLIC BUS SYSTEM..ITS 8 PESOS AND VERY EASY TO GET AROUND...take the bus to WALMART its 20 mins away for 8 pesos..load up on beer, liquor, and groceries..then take a cab back for $12..so buy all you want...
*PARENTS...pack the DVDs..there are two kid channels, but both are in spanish...but there are two dvd players in each room with flat screens...very easy to use..
*also pack laundry pods and less clothes..washer and dryer work great..
*hotel has a photo service on property..its free of charge for photo shoot but $10 per pic if you choose to purchase..no pressure..they did an amazing job...(cash only)
*if you want to souvenir shop..MARKET 28...we tried others, but MARKET 28...the best
*RELAX..when you ask for the bill in mexico..it may take up to 20 mins to get it..cant figure it out..dont get upset...i told you so..your on vacation...

Room Tip: Every room has a view of the pool or the ocean..the higher the floors the better the view...i asked...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank dflores1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 15, 2013
Dear Guest,

Thank you for sharing your great family Experience and for Choosing The Westin Lagunamar for your vacations, we hope to Welcome you again near future!
Warm Regards.

The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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English first
Grand Island NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2013 via mobile

We just returned from Westin lagunamar, we had originally planned for a one bedroom villa then because of 4 adults opted to add the studio. Because they were booked at different times not assured they would adjoin or even close. We asked for and were accommodated. Loved having both sides of lock off. Rooms are great, pool and beach clean and fun. The Oceanside massage was one of the highlights of the week.
The Internet was slow and unreliable, hope that improves. Biggest complaint was theme night Friday night, "pizza pasta".
It made all the other meals we had the rest of the week good or bad, seem fabulous. It actually made us decide to cook in (full kitche) more than we would have, which saved us money.
Most fun activity was Isle Mujeres, get over early so you can spend the whole day and loved EXPLOR, another full day but great fun and surprised at the incredible lunch and smoothies served. They told us great food but we were skeptical.









Stayed February 2013
Helpful?
1 Thank billyshaw66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest,

Thank you fo your review, nothing makes us feel better than knowing our guests left the property feeling better than when thay arrived. Please come back to visit us soon here at your second home in the Mexican Caribbean.

Best Regards.

The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 9, 2013 via mobile

The building is gorgeous, one of the biggest hotels in cancun. It is a new hotel builded on the lands of the former sheraton cancun. As soon as you arrive, you see the infinity pool and the beach. The front desk staff is not very friendly, but one of the bell boys, Andrés from Monterrey is the best: very professional and helpful.
The property is a vacation ownership, so the SPG privileges are not offered. As soon as you make the reservation the e-mail specify it.
Common areas are very clean and well maintained. They also has 6 state of the art kitchenAid BBQ where you can grill at no charge.
The room is spacious and comfortable and all has ocean views and balcony with furniture. The bathroom has a jacuzzi and separate shower. It is also equipped with laundry machine, dryer, dish washer and a full equipped kitchenette. Even a blender and a toaster. Water in Mexico is not good so they have a plant and you can even drink tap water from the filtered faucet at the kitchen. Excellent!
The beach is one of the best in cancun and very well maintained too.
Restaurants are fine, staff is excellent, attentive and they all know you by your name. All are great and a few of them are Tomas, Hector, Henry, Carlos and the ones at Vento, the beach bar and restaurant. For being in Cancun, prices are ok, not too pricey and the food is excellent. Breakfast buffet includes mimosas and is very good. There are many special nights, well priced and excellent food and quality, such a steak night on Wednesdays (all you can eat) Italian on Fridays, Mexican on Mondays. All Great, Good variety of dishes and excellent quality.
They also have a happy hour from 2:00 to 3:00 pm, good choice for save on your drinks.
There is only a big issue: the Wi-Fi: is free but VERY BAD. Antennas seems to be outside so at the pool and beach is good but inside, only at the balcony and forget it inside the room. On 2013 a hotel with poor Wi-Fi is like a bath without towels. It is crazy, at the bathroom I had FULL reception from the next door hotel but nothing from the Westin. A note: after viewed the reviews I wrote the hotel and the my only requirement was a room with good Wi-Fi reception. A shame.
It is an excellent property, very good choice if you are in a family plan o relax and Wi-Fi is not part pf your life. There are few activities, not as the big hotels and no bother you.

Stayed February 2013, traveled solo
Helpful?
3 Thank MarioPTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking the time to write a review about our resort. We are delighted you enjoyed your stay with us and we also we take every piece of feedback to improve every day the service for our valuable guests. We enjoy creating life-long memories for our guests, and we hope to welcome you back very soon.

Warm Regards,

The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 8, 2013

The hotel is beautiful, the beach is great, and is right across the street from a mall if you forget something or want to buy some gifts. The rooms are pretty spacious and all have great views.
I had two problems with the hotel - the first bieng the front desk staff and only the front desk staff, every other staff member was friendly and helpful, qualities you would think would be needed at the desk. I asked where to mail a post card and they said they would do it but the next day it was still sitting there next to the monitor.
I also needed to switch rooms because there was mold in the corners of the bathroom and in the shower. I was treated like I was an major inconvienence and flat out told I wasn't going to be upgraded, something I never asked for.
Wi-Fi also left a lot to be desired. It wouldn't work in our rooms or in most of the public areas.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MWR70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest, Thank you for your feedback.

The service you received is certainly not indicative of what we want to provide to each of our valuable guests. We would be delighted to welcome you back so you may experience our true and renewing Westin service. Please contact the Executive Office directly (lagunamaroceanresort@westin.com) for future reservation requests and assistance.

Best Regards
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banff National Park, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 7, 2013

We had a villa at the Westing here. The villa accomodation has wonderful views of the carribean. The villas themselves have excellent full service kitchen with separate couples bedroom as well as sofa bed in living area for kids. Excellent pools with great water slide. if you do want to eat at the restauarant, the buffet breakfast is good but dinner options are not that great. however, with the suites, you will likely go to the Walmart which is 20 minutes away by taxi and cook yourself. will be back.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BondMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest.

We would like to thank you for taking the time to post a nice review and feedback. We hope to welcome you near future for another great experience at The Westin Lagunamar.

Warm Regards,

The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 7, 2013

We own 3 properties there and two in Atlantis; we obviously are firm believers in our Starwood ownership. In January 2013, we spent two weeks on our 5th trip in Languamar. Each trip gets better and better! The reason is the people who work there and strive to make our stay the best ever! A few of the names who impressed us were Omar, Hectors, Carlos, Claudia, Luis, Jorge, Marco, Juan and Jorquin, but many others as well. They are many in number, positive in their attitude and possess a strong work ethic! The facility is well-maintained, abundant amentites, and we really appreciated the opening of the "quiet side" coupled with the remainder of the resort. An area for improvement is the consistency of quality Wi-Fi and Internet service - we were told that it's coming. We have scheduled two more trips there this year and as always look forward to our stays and renewing our friendships there.

Room Tip: Higher floors above the palm trees are the best, although all the villa views face the ocean.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest , It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future.

Warm Regards
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 6, 2013

Just returned from 12 days at the Westin Lagunamar in Cancun. Unbelieveable. I read some reviews prior that the service wasnt that great...I disagree. First of all - all of the units face the Carribean, the view is amazing. There are three different pools, hot tubs and the beach set up is out of this world.

The rooms have everything you need on a getaway, including a mini kitchenette (we had a studio) as well as a jacuzzi tub, shower and washer and dryer. Im not an all inclusive person so this was the best.

Step out the front door and a beautiful mall is across, bus transportation, taxis you name it all there.

The staff took care of everything and were so kind to me and my daughter. I used the gym everyday and just loved the cleanliness, modern facilities everywhere and just total ambiance was amazing. Thank you for a perfect vacation. Our concierge Violetta made us feel so special and welcome. I cannot wait to get back there!!!!

Room Tip: Higher up the better view and quieter as no one is above you and I got what I asked for!!!
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank acoley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, February 11, 2013
Dear Guest ,

We are delighted to have created memories for you here at our amazing resort. We look forward to creating more for you in the future. Thank you for you comments, we are very glad to know we were able to make your vacation exceptional...

Sincerely,

The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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