The other reviews of this hotel seem to cover the basics pretty well - so I'll just stick with what I thought were the best & worst things.
BUILDING 13 - Every room has a balcony, which is excellent, but only the ones in building #13 overlook the side of the hotel next door which has noisy exhaust fans that are in use 24 hours a day. I would not stay here again just on the chance that I might get stuck in building 13 again.
RESTAURANT - There is only one place to eat dinner in the hotel, and it was terrible - hands down the worst dinner we ate in Cancun - and not cheap. The food at the breakfast buffet was good, but disorganized and often out of items for long times, slow to clean tables, etc.
STAFF - This is the most friendly hotel staff I have EVER encountered in any stay anywhere. Hard working & warm. The concierge & waiters were especially friendly & helpful.
ROOMS - since this is a timeshare the rooms are equipped with all kinds of things that normal hotels rooms dont usually have: dvd player, cd player, full kitechen with washer/dryer, full set of cookware and dishes and glasses, blender, toaster, etc.More
- Free Parking