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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Ranked #9 of 177 Hotels in Cancun
GreenLeadersGold level
Reviewed February 4, 2012

We just returned from a week stay from Westin Lagunamar Resort in Cancun. We stayed at bldg 1, right by the ocean and couldnt be happier. However, the resort doesnt seem to have any rooms without a good view anyway.
Fully exceeded our expectations. This facility is a villa resort and is catered towards family vacationers. The villas are very spacious with a full kitchen, LR, DR, washer and dryer. All that youll need (dish soap, detergent for laundry and dishwasher, papertowels, kitchen utensils) are all in the unit free of charge to use. We took the R2 bus to downtown cancun to walmart to p/u some groceries and we were stocked all week. The resort allows you to enjoy your vacation without missing the comforts of home.

  • Stayed: January 2012, traveled with family
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4  Thank StanJ-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,182 - 4,188 of 5,475 reviews

Reviewed February 4, 2012

A superb resort that seems to specialise in relaxation. From the advance emails by the concierge asking your holiday preferences to the spa facilities this property understands and tries to predict and provide what you may want. Well maintained comfortable rooms, facilities and grounds add to the enjoyment. Phase II is almost complete so construction noise is a minimum. The location is also a bonus - you're in walking distance of many restaurants and a shopping Mall. Bars and restaurants on-site are reasonably priced (for a resort hotel).
This is a vacation ownership resort however the sales pitch (to residents at least) seemed polite and low-key.

  • Stayed: February 2012, traveled as a couple
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1  Thank Abarr101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest ,
It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2012

From what we could tell it was mostly owners of time share that were here. Mostly older couples and couples with families. The pool is great and the rooms are very nice. There is construction of a new section going on but there was no noise from it. there are a few places that you see scaffolding and that is the only way that we would know that there was construction in progress. I would say they will be done in about another month.

Room Tip: The palm trees stop at about the 3 rd floor. About 5% of the room would be blocked on third floor. W...
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  • Stayed: February 2012, traveled as a couple
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Thank Bkcarico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest,

We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun.

Regards,

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Reviewed February 3, 2012

First of all I have never written a review for a hotel before and was just pleasantly surprised to find out that I was awarded Platinum status with Starwood for "life" after earning it every year for the last ten. Of course being a Starwood member is what led me to this property in the first place and after booking the room months in advance my wife starting getting ugly feedback from a number of people about visiting Cancun and wanted me to change our destination to Belize or Turks and Caicos. Fortunately it was too late to cancel without penalty and were forced to give it a try. As it turned out we had the best family vacation ever and are already planning to return at the end of the school year which is a first for us. I earned my platinum status by staying at some of the nicest properties in the world including Europe & Asia and to this day have a special place in my heart for the Doplhin/Swan Hotel in Disney but this place was just a perfect mix all around for what we wanted. Every picture and every amenity lived up to expectations and the area was completely safe for our 3 boys to roam around (ages 10,11 & 13) including across the street at the Shopping Plaza that offered everything you might be missing from the states. My wife and I are Starbucks fans and the boys would run across the street every morning and grab us our favorites while we waited for them on the pool deck, just heaven. We went parasailing, scuba diving, sight seeing, etc. but swimming with the dolphins ACROSS THE STREET FROM THE HOTEL was incredible. I've done dolphin swims before in the states but at this place it's totally different, it felt like we were starring in the Dolphin Tales movie, totally awesome but have someone take pictures of you from the lookout bridge because they charge a fortune for their snapshots. The full kitchen (and I mean full) was great and made life so much easier and less costly, as if this wasnt enough the gas grill areas just a few steps from the elevator were fantastic and the boys still claim they were the best steaks I've ever cooked. I could go on and on about how convenient, clean, safe and enjoyable this property was but simply put, we literally enjoyed every minute we were there and spent less than a third of what we would have anywhere else for a similar experience.

Be careful in choosing to come here, if you like variety with your destinations this place will ruin you, I'm not expecting anything will compare favorably to this in my future...

  • Stayed: January 2012, traveled with family
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2  Thank TheYoungFamily2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest, Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us and makes us strive even harder to achieve our goals as a company.
We await your next visit !!!

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Reviewed February 3, 2012

We own 3 properties there and brought friends on our 4th trip there in January 2012. Each time it gets better and better. Well-maintained by staff you don't notice. It's hard to mention all of the great welcoming staff, but I'll try. Check-in was very accommodating, led by Hector, et al. Carlos and his All-Stars (notably Claudia) provided great concierge service. Pool and service staff (Robert, Hugo, Mario) were very service-oriented. More activities staff and resort offered more "adult" fun games, sports, and exercise groups plus plenty of kids stuff, notable staff were Marco and Renee. There are more events coordinated with Oceano creating fun experiences. Prompt service issues were addressed when requested. We look forward to Phase II's opening soon, which will greatly complement Phase I's services. We did the complimentary Investor's Update/Tour and Juan Carlos once again provided the information that we needed and more. We obviously look forward to our next visit and we're bringing more family and friends!

Room Tip: Welcoming staff were very helpful in meeting our needs
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  • Stayed: January 2012, traveled with friends
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Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest ,
It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2012

We stayed at the Lagunamar for 4 nights in January 2012 - 2 adults and 4 kids in a one bedroom room and attached studio. The kitchen in the one bedroom was spacious, and although there was no oven (we knew this in advance), there was a cooktop, microwave, full-size refrigerator, dishwasher, double sink, trash compactor, and table that comfortably sat 6. Overall the accommodations were comfortable and spacious.

We did not eat in the restaurants as we prepared our own food.

The kids loved the pools. Although there was a constant fairly strong breeze when we were there (which made the weather delightful), the kids did not think the water was too cold and most adults went swimming too. The beach was steps away. The high waves made swimming dangerous but playing at the shoreline and in the sand was great fun.

Service was good with hotel staff nice and helpful with all matters. The prices were reasonable for a resort - $3 for a soda at the bar (goes on your room tab) but you could go across the street to the mall and by sodas for about a $1 each. I'm sure they were even less at Walmart but we never made it that far. No problem with bringing outside food to the pool. The have BBQs by the pool and people brought their own meat to grill.

Best of all was the photography concession available at the hotel. We traveled with some other families and we all had family pictures at the beach. The photo shoot was free, you only pay for the photos you buy - warning you will pay more than you expect at your kids will look more gorgeous than in any photo you ever snap of them. Of all the souvenirs I've bought over the years - these pictures are sure to be the ones I'll treasure the most.

As for construction, they were still working when we were there, but although we were nearby, we didn't hear a think. I think they are mostly up to doing plantings and moving in furniture, relatively quiet stuff.

  • Stayed: January 2012, traveled with family
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Thank Daphnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest, Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them. We hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!!

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Reviewed February 2, 2012

Girls mini get-a-way . Stayed for 4 days and had zero complaints .
First tip, arrange shuttle service from and to the airport through the hotel. Believe it or not its cheaper than taking a taxi from the airport and for an extra $5 you can even upgrade to their ' luxury service ' which is private car/ suv . If you do this, you DON'T pay the driver , only a tip if you want and instead pay the hotel directly .
Drive from airport is about 15 min.
Hotel is located directly , and I mean directly across the street from all the shops and resturants ( outdoor mall ) , you have all your comforts of home , if that is what you are seeking , right down to a Starbucks and McDonalds ! LOl !
Read my review of Taco Grill for a great place to eat thats well priced .

Rooms ALL have Ocean Views and there is nothing better than falling asleep and waking up the the beautiful sounds of the Ocean and gorgeous aquamarine colours .
Our room , had a full kitchen , which means a stove, toaster , microwave, huge fridge and dishwasher . Perfect for families or budget conscience travellers who wish to save money by eating meals in their rooms . Don't worry about cutlery , utensils , or dishes , because thats all provided in the cupboards.
We had toast , muffins, fresh fruit , yogurts , coffee , tea and juice every morning for breakfast , and lots of late night snacks and munchies tucked away in the cupboards ....which reminds me , here is a tip , there is a Walmart just down the street for all your Munchie and snacking needs ; )
Bathrooms are huge with plenty of fresh white towels and wonderful toiletries . The toilet and the shower are separetly enclosed , and the bathtub has a sliding wooden panel so that one can soak in the tub and watch late night tv if you wish.
Plush bathrobes and slippers are provided which is always a nice touch .
Beds are , well , Heavenly , as in the famous Westin Heavenly Beds . All decked out in crisp white linens and wonderful duvets ...and of course a giant flat screen television directly in front of the bed for your viewing pleasure .
The other flat screen is in the living room , which has a comfy pull out couch and a large sofa chair , and a long coffee table ( plenty of room for bowls of snacks; ) )
There is also a large formal dining table for meals and whatnot .

Pools are amazing and even though us girls are all married and I even have a toddler , WE couldn't resist the water slide , which was a ton of fun . There is a kiddie pool , a childrens pool , and these are separated from the giant infinity pool which is simply gorgeous and looks over the beach and Ocean .
Swim bar with excellent service and plenty of lounge chairs for everyone. We never had a problem finding chairs no matter what time we arrived at the pool.
Pool service is excllent and happy hour starts at 2pm where drinks are 2 for 1 . Now how can you go wrong with a Happy Hour that starts at 2pm ?! There is also a pool bar menu and you can order food directly or simply wander over to the dining area and order there .
Everything we ate , from the sandwiches, wraps, salads, to the ceviche or simply chips and Guacomole were excellent . None of us 4 complained , portions are correctly sized and we never left hungry after our lunch.
Beach is spotless and the staff rake and set up chairs every morning .
There is also morning yoga for those inclined .
Life guards are seated in full view and Mexican Police , the Marina unit are constantly patrolling ....contrary to belief , we never felt unsafe on the beach , as some tourists remark regarding beaches in Mexico .

Last thing we did on the day we left was to partake in the yummy Breakfast Buffet . At $25 per person , I needed to see allot more than some yougurt and cereal and the Westin did not disappoint . There was assorted pastries , toast , bagels, waffles, pancakes , omletes made to order , eggs made to order , scrambled eggs , frittata , sauages, bacon ( Canadian bacon too ) and lots of yummy smoothies and fresh fruit juices , of course lots of freash fruits and even salads and cold cuts if thats what you eat in the morning . Assorted cereals , 3 different types of milk and delicious coffee that made us skip our Latte's at Starbucks .
All in all we had a wonderful time at the Westin Lagunamar and are already looking forward to going back

  • Stayed: January 2012, traveled with friends
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1  Thank Elisa08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded February 15, 2012

Dear Guest, Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Address: Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price Range: $206 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa, Cancun 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach. Our resort in Cancun, Mexico offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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