This was by far the worst tour company we used in Mexico over a two-week period. We took 5 tours, and this was the only one by Gray Line... to Chichen Itza and Ik-Kil Cenote.
Wow, we wish we had just gone on our own instead! We already had a car anyway, so the only reason we took this tour was because we wanted a tour guide and company.
THE TOUR GUIDE: Boring, non-engaging and it felt to all of us that he was just selling some real estate instead of making the trip interesting for tourists. His English was very good, however the translation was lacking (I speak both English and Spanish fluently, and it was obvious that he was translating less to English than what he was explaining in Spanish - even the non-Spanish speakers noticed something was strange). I pointed this out and he improved a little bit.
LUNCH: Awful touristy lunch in a hotel buffet. The worst meal out of two weeks in Mexico... I would rather save the $5 they probably paid for the buffet, and eat a sandwich. Pizzas and pasta, which were awful... And the only Mexican food they served was low quality (the beef was full of fat, the pork and chicken were awful) and all was full of flies everywhere. Really, they could have made an effort (the Mayaland Hotel).
THE DRIVER: His name was Hector. He dropped us off at the Ik-Kil Cenote after the Chichen Itza tour, and gave us 80 minutes to bathe in the Cenote, which was nice as we wanted to spend at least an hour there. However, he was 1 hour late picking us up from the parking lot! We wasted an hour waiting in the empty parking lot, wondering whether maybe he forgot about us... Perhaps an accident or something else happened. Well, not a peep from him... Not even an "I'm sorry"... He just opened the door, and when I complained and said he was an hour late he didn't even look apologetic. He just stood there, waiting for us to get in and go. We missed our dinner reservations at an exclusive restaurant in Tulum (the only exclusive restaurant there) and had to leave the next morning so we couldn't re-book for another night.
A complete waste of 13 hours... Also, they didn't pick us up at the hotel so we had to make our way to the bus station instead... Which was fine, except that they would have just driven the additional 10 minutes to pick us up at the hotel strip where we were staying, since it was a small van that picked us up and not a massive bus... which I understand would have had problems turning around in the narrow streets. We spent 6 hours in the bus in total, so an extra 10 minutes to pick up guests in the popular hotel strip doesn't sound so far-fetched that they couldn't do it.
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