I booked this tour after doing a Google search for express tours to Tulum. The reason I wanted a shorter tour was because I did not have a lot of time to spend at Tulum. I was visiting the area with my mother and she is not able to walk a lot, so she stayed at the hotel while I took the tour.
With that said, it was exactly as it appears in the website. They picked me up at my hotel at 8:30 am. We made one more stop at a nearby hotel to pick up a few more people and we were on our way. We arrived just before 10 am to Tulum. There is a train/trolley that you can opt to take to the entrance rather than walk. There is a fee for this but it was included in our tour so everyone opted to use it. We had a full one hour guided tour which explained a lot about the history and culture of the area and some of the meaning of the buildings. It was all very interesting and went at a good pace. Then we had one and a half hours of free time. You can walk around the grounds more, go down to the beach, or take the train/trolley back up to the entrance where there is an outdoor shopping center and places to eat/drink. We left promptly at 12:30 pm for our return trip. I was back to my hotel just after 2 pm.
One additional note: it was still very warm there in September, moreso from humidity rather than actual high temperatures. There is a bit of a breeze, but it doesn't help that much. So be prepared!
I would recommend this tour if for whatever reason you do not have a lot of time to spare but still want to visit Tulum. Also, as a solo traveler, I was a bit apprehensive but it was quite enjoyable and delivered as promised. No worries.
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