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“terrible dining experience” 1 of 5 stars
Review of Locanda Paolo

Locanda Paolo
Ranked #57 of 866 Restaurants in Cancun
Certificate of Excellence
Cuisines: Italian, Seafood, Fusion
More restaurant details
Restaurant details
Good for: Special occasions, Business meetings, Families with children, Romantic, Large groups
Dining options: Dinner, Lunch, Late Night, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Locanda Paolo, Italian Fusion Ristorante. We are a family run restaurant that just celebrated its 23rd Anniversary. Proud to be a Downtown Restaurant.. we provide service to both locals and turists. The experience of visiting Locanda Paolo is never the same. Owners are on site and greet, serve, recommend and cook for you. We are a small and discreet restaurant. We like keeping it like that!! Let Paolo and his nephew Albert help you personalize your own meal. "Food for the soul made with the Heart"
Plainview, New York
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“terrible dining experience”
1 of 5 stars Reviewed March 7, 2012

Hopefully nothing goes wrong when you dine here because it seems as though the big boss does not take kindly when you inform him that the meal was incorrectly served , which In this case,was once for my wife and twice for me. It was also quite apparent that he and his nephew, who is second in command, stayed clear of our table once the issues began. It could only be classified as a poor dining experience without an apology or some other small consideration for our aggravation. Certainly not worth the trip to downtown or the large prices associated with dining there.

Visited February 2012
Helpful?
4 Thank sam b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

Visitor rating
    203
    27
    6
    2
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Media, Pennsylvania
Level Contributor
21 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Superb Italian restaurant”
5 of 5 stars Reviewed March 2, 2012

We've been coming to Locanda Paolo for many years and it's been getting better with each year. Excellent fresh seafood, served with gusto. Great specials.
Located a bit out of the hotel zone, getting there is no big deal and well worth the trip

  • Visited February 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
2 Thank paulwoolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo
Level Contributor
25 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Best Food in Cancun and they make Anything you Want!”
5 of 5 stars Reviewed February 20, 2012

We have been visiting Cancun for over 30 years. If there is only one restaurant we MUST
EAT AT each year, it is Paolo's. Why? First, the flavor of the food is terrific; Second,
they have an extensive menu but if you want to substitute an item or add an item, or
just request something you like, they always accomodate us; Third, the bread on the
table is fresh, a nice variety, & delicious; Fourth, the decor is upscale but not pretentious
and very warm feeling, and last but not least, Paolo, the owner, along with his nephew, Albert, are there to take your order, make recommendations, and treat you special.
The restaurant is located just into downtown from the Hotel Zone - easy to get to
by car, bus, or taxi.
I have not written a Review before this time because I don't want Paolo's to become so
popular with "new customers" that it is hard to get reservations when we visit Cancun.
But, since we ate there twice last week and won't be back for another year, you can
enjoy the food, atmosphere, and Paolo & Albert till we return next February.
You will thank me.

  • Visited February 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
4 Thank EddieboyToledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Maybe the best in Cancun”
5 of 5 stars Reviewed February 19, 2012

Atmosphere, service, food wonderfull. Menu is all you could ask for, but try the Italian sausage for an appetizer (it's not on the menu). Paolo will make you anything you want. Staff never changes.

Visited February 2012
Helpful?
2 Thank victor s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markham, Canada
Level Contributor
40 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“First Choice”
5 of 5 stars Reviewed February 15, 2012

Staying in Cancun for two weeks and wanted a 'Special ' place for Valentines. Hotel suggest another restaurant and they were full. This was their second choice . . . and it should be your first. Outstanding !! Greeted by friendly helpful staff and then by the owner Paolo. He chatted with us for 5 minutes and then went to greet others. Drink orders taken and then Albert came to explain the specials, for about 5 minutes ensuring we knew that he would tweak any selection to meet our tastes. The menu is varied and excellent. I wanted everything. Paolo and Albert came by numerous times to check that we were happy. Paolo delivered roses personally to all the ladies in the restaurant, even the children. We felt we were dining with family. Food prices are reasonable but felt the wine list was a tad pricey. We left stuffed and more than satisfied.

  • Visited February 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
2 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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