We used Olympus to get to and from the airport all-in-all the transfers went pretty smoothly. We called them a few days before we left to add our daughter to our reservation and they added a car seat too. It made it easier so we didn't have to bring one with us. Getting out of the Cancun airport, it was very easy to spot Olympus tours and I think we waited about 15-20 minutes to get on a shuttle, which is really good compared to our previous Mexico experiences. They brought us a car seat that didn't really fit into the shuttle seat all that easily, so that was bothersome. The driver seemed to realize this because he drove extra careful and that's saying a lot for a driver in Mexico! The only issue we had getting to the resort was beyond Olympus's control. We had a couple going to a Now Jade property that was a few miles off of the freeway in Puerto Morales and it took even longer to get there since the main road was flooded! It took an extra 30 minutes to get to our hotel and with a toddler, after 12 hours of travel, it felt like eternity. But like I said, that's not Olympus's fault and that driver was great!
While we were at the resort, we talked to our Olympus rep a few times and he was great! We considered doing a dolphin excursion, but after our rep explained the whole process to us, we decided against it. I don't think that was his intention, but he said he didn't want to lie to us! Based on his description we would have very limited time with the dolphins in the water and again with a toddler, it didn't seem worth it.
On the way back to the airport, the shuttle arrived right on time, with a much better car seat! In fact, we got our own private shuttle on the way back. I was very impressed with that service, EXCEPT that the driver was really bad. He was checking his two phones, driving in the middle of the road, and overall just driving really reckless the whole drive to the airport! Had our last driver not been so good, I might not have expected so much, but with our daughter in the shuttle, I was not happy!
When we visit the cancun area again, I will definitely consider using Olympus again!
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